This is a basic hotel. The staff are very friendly but it seemed quite disorganised. Red Fox would be perfectly adequate for an overnight stay if it was cleaner and better organised, and it would be very easy for management to achieve this.
I stayed here for two nights on holidays. The place was OK and seemed popular with Indian families and couples, and Spicejet flight attendants also seem to stay there. But I wouldn't stay there again if given a choice. The reasons:
* not very clean;
* lots of noise from the corridors
* unreliability of staff (eg. re cleaning; wake up calls)
The reception staff were friendly and I was happy to be given a room at the back away from the busy main road, and I wasn't bothered by street noise. I didn't go walking around outside the hotel but the area seemed to be full of new commercial developments (eg. medical facilities; wedding reception places).
Walking to the room, I was struck by the stench of stale smoke in the corridors. Unfortunately they'd put me on a smoking floor. Arriving at my room, I was disappointed to find the strong smoke-smell coming under the door, so I asked for an extra towel to put across the back of the door to keep it out. That did a reasonable job, but unfortunately housekeeping took this away when they cleaned the room the next day. Housekeeping staff did spray the room heavily with perfumed fluid to mask the smell, and this helped.
The main problem with my room was that it hadn't been cleaned properly. It looked superficially clean, but someone's old lolly paper was lying on the floor near the bed. I mentioned this to reception when I was on my way out around half an hour after checking in, and they said they'd have it addressed. The lolly paper was still there when I returned later that evening. And it was still there the following evening, after housekeeping had supposedly cleaned the room (they had changed the towels and made the bed). Indeed, the lolly paper was still there when I checked out after two nights in the hotel. This didn't engender confidence in the cleanliness of the hotel, and nor did the grot around the skirting boards.
Red Fox is not very soundproof and it was noisy whenever people talked loudly in corridors or nearby rooms. At night I was woken once or twice, and also kept awake, by noise from other guests who'd been out late. There are signs in the corridors asking guests to be considerate (suggesting this is a common problem as noise reverberates the concrete corridors), but not everyone seemed to take notice. This is perhaps understandable as someone mentioned the hotel is popular with wedding guests who sometimes come back jolly and noisy in the wee small hours. Earplugs are therefore recommended if noise bothers you.
The bed was comfortable, and there was a mini fridge next to the bed. There was no safe for storing valuables. In the evenings, the water was only just hot enough to be comfortable for a shower. Breakfast was a good buffet spread with lots of choices, and they cooked a nice omelette for me (it was slow coming but the restaurant was very busy at the time). Wifi was available in the rooms, but was chargeable. Two slowish but free computers were available in the business centre near reception, and they didn't seem busy -- I was able to use one whenever I wanted to. There were friendly, pleasant local craftsmen selling puppets and other artefacts near reception in the evening.
The final problem was that I booked wake up calls for both mornings as there was no alarm clock in the room. The first morning the wake up call didn't come at all; the second morning it was 45 minutes late -- both times leading to me waking late. I informed reception of this and they apologised to me (they explained the first morning was an oversight, and the second day they had a lot of people checking out at once and didn't have time to call me). However, when someone from my travel agency asked reception about it they apparently said they had missed the first morning but falsely said they'd given me a wake up call at the correct time the second morning. I would have preferred they were as honest and apologetic to an agency that sends them business as they had been to me, rather than trying to cover up!!
It wasn't terrible but, all things considered, I wouldn't recommend this hotel. It could easily be improved quite dramatically, but I'd suggest looking elsewhere until the problems of cleanliness and disorganisation have been addressed.
- Official Description (provided by the hotel):
- Located in the heart of the commercial area of Jawahar Lal Nehru Marg in Jaipur, the Red Fox Hotel is just a short walk from corporate offices like GENPACT, Infosys, Fortis Hospital and the World Trade Park. The hotel offers 183 air-conditioned rooms, business, meeting and fitness facilities as well as Clever Fox Café, a casual-dining restaurant. ... more less
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