We had booked this hotel online for our stay in Jaipur during the Rajasthan trip in Oct 2010 through the RTDC website. The booking the hotel was easy as there were enough rooms available and RTDC has a simple website to navigate through their booking process. However, you cannot get any discounts (as advertised on the website) if booked online. You need to pay the entire amount at the time of booking. Though it says you can get the discount once you check into the hotel, but at the hotel people said that they cannot give any refund on rooms booked online. We had asked for an extra bed during the online booking and hence were fortunate to get that when we checked-in, because when we asked for the extra bed at the reception at the time of check-in, even before looking at our reservation request we were told that there were no extra bed available. However, when we told that the extra bed was already requested at the time of booking and the payment was already been made for that, they did provide a bed , but without a cot. So the extra person had to sleep down.
The rooms were big and the bedsheet and linens were clean. The bathrooms were also clean with some dirt patches here and there. You cannot expect a cleaner bathroom in a govt hotel. The towels were clean but had become hard with repeated washes over the period of time. They definitely need to be changed soon. Though it is a govt hotel, we got prompt room service whenever we called for.
The worst part of our stay in this hotel was when a small rat managed to sneak into our room through the gaps below the doors. Again the room service guys came to our rescue when they managed to trap and kill the rat with their rare skills and expertise gained over a period of time.
The restaurant had a wide variety of choices from North Indian, Rajasthani, South Indian, Chinese cuisines. The food from the Ala carte menu was tasty but the service was poor. You may have to wait for 30 to 45 mins if you order lot of dishes. But the quality of the complimentary breakfast was horrible and it took lot of time to re-fill any of the items when it got over. Also be careful to keep tab of what you order and what you eat when you settle the bills else you will have to pay for their mistakes. Overall we had a very average stay at this hotel with a mix of good and bad experiences. We didn’t mind staying in this hotel much since most of our time was spent outside roaming in the city.