Rooms was not what we expected when booking, one room did not have even have glass in the window, so was noisy, cold and had insects. Rooms where dirty, sheets and towels had not been changed from prior guests and staff were extremey unfriendly. We rang ahead to advise we would be arriving late at night due to transport delays and when we arrived where told we could not even check in and that they would not honour the Agoda hotel voucher. After some heated conversation they finally honoured our booking but gave us completely unsatisfactory rooms and not the rooms which we requested. Our voucher clearly stated 'AC' however we did not get AC and were told this is an error on Agoda's behalf. Only when my friend rang Agoda to complain did the staff at Bani Park change the room without windows to something more satisfactory.
If I had booked directly with the Hotel I would have refused to pay.
Further on checking out, we discovered that the discounted rate from Agoda was actually more than there own advertisements. This discovery further soured our experience.
- Official Description (provided by the hotel):
- Hotel Banipark Palace is a centrally located hotel in a residential cum commercial area of Jaipur. The hotel provides a personal tourist guide to its customers. Its central location gives you an easy access to legendary old walled city of Jaipur, major Jaipur markets and historical monuments and all the major conveniences such as general shops, business centers, money transfers. Very special discount for tourists. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HostelWorld, Agoda, Travelocity, Cancelon, Orbitz, Cheap Tickets and Hotwire so you can book your Hotel Bani Park Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.