Front desk staff was wonderful seeing as how they did not know that we were coming. Fortunately we had a copy of our reservation made through British Airways. The hotel was booked solid but they found us a porter's room under the array of cell phone towers on the roof. The bed was 5' long, the room 5 x 11'. My wife (5'-4") got to experience what it is like to sleep two to a single bed with both feet hanging over the edge. Staff great, hotel.......well..........it was an adventure..