very bad service , not suitable for famiily also. they are asking for payment of each and every order when you giving the same from room. very bad .first time i had visit mumbai that hotel experience was so bad, if these kind of hotel in mumbai than its better we go some where else in india.
Nishant
I reached CST,Mumbai in the early morning of 21-2-13 and went straight to this hotel(which I already booked through'cleartrip').They readily accepted my early check-in and scheduled my check-out after 24 hours.
The rooms were dirty and there were bugs in the bed. We didn't get any hot water, the towels were dirty.
The photographs on the Hotel website must have been taken somewhere else, the room we were given was nothing like the photo, it was a hovel.
Very noisy rooms and rude staff.
At check in hotel staff had told hot water will be available in rooms. During day1 stay hot water was not available when complained to room service they supplied hot water in buckets after 30-45 mins of drama to understand why hot water is not comming in the room.
On day2 also same episode of no hot water and room service guy asked us to take bath with cold water.
During check out we complained about this to the reception and this guy handed over a customer feedback form to fill in our experience in the hotel.
The best part is that CST is walkable. Else this is like a very mediocre hotel. The staff behavior is very bad too.
The rooms are ok not very clean and neat. The restaurant is not very appealing also. There are very nice veg restaurant outside the hotel. That's recommended.
Not at all a good hotel. Stayed here while in Mumbai in 2007 and had a really disappointing experience. Its in a dodgy looking area. Arrived late afternoon/evening time, our taxi driver recommended this hotel so we just thought to give it a go as we hadn't booked anywhere before hand. When we booked in at reception there were call girls sitting in the reception and some creepy guy tried to go in the elevator with us. The room wasn't ready and we could see it was filthy and wasn't cleaned up from the last people, cigarettes all over the rooms, mess everywhere. However i admit they cleaned the room up within 15 mins and it really was spotless when they finished you wouldn't of been able to believe what the room had looked like 15 mins before. However that was the only good thing. As soon as we got in the room we Realised the room had just a tiny little lock on the top of the door(could of been busted with a push from the other side no problem so not very safe), the room was basic to be honest just a bed, desk, bedside tables, wardrobe, cant remember if there was a TV. There was no hot water, if you called reception someone would bring a couple of buckets of hot water for you, not really useful if you want to take a shower,in the evening there were people shouting down the corridors and knocking on the doors, if i had been awake the whole night i would have been terrified luckily we were both knackered and fell asleep and didn't wake till morning. We then just packed our luggage and left. Definitely wouldn't stay there another night. The price we paid was Quite expensive for the state of the hotel to be honest. The manager also was argumentative and tried to say we had tried to book in a day before without a password which was funny as we had just arrived in Mumbai from Gujarat that day He obviously thought we were trying to con him or something. So you could see the sort of people that obviously usually stay in this hotel.
