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“Never again”

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Regent Hotel Colaba
Ranked #157 of 444 Hotels in Mumbai (Bombay)
Perth
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Never again”
1 of 5 bubbles Reviewed November 6, 2013

I had made an advanced booking for 3people at this hotel before traveling to India. On our arrival day the room given to us was a small 2bed room, and the check in process took over 2hours. Basically the hotel had not prepared for our arrival. Bear in mind we arrived at 11pm at night and did not get to a good room till 1am.

After several complains, we were given a suit that was spacious enough for 3 but the AC wasn't working in the room, the room wasn't cleaned,there were small black insects crawling on the bed and pillows, and the flush wasn't working.

We had to argue with the staff to get the room cleaned and someone attempted to fix the AC at 12am with no luck. Being exhausted from a trip, we eventually slept.

We checked out the following morning after letting the morning staff know of the difficulties faced the previous night. This is when the hotel offered us a room that would have been suitable for us. This room was being used by guests that would check out that afternoon.

Having received poor reception and services the night before I opted to decline this offer. It just confirmed that the hotel hadn't prepared for us and there was no point in making an advance booking and paying for it upfront as the management doesn't really take your request into consideration.

I had high expectations of this hotel and was deeply disappointed.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Razmatazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    31
    58
    37
    18
    17
See reviews for
32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
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  • Spanish first
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English first
Chardonne, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 3, 2013

Great location just behind the Taj Hotel and in a sideroad without the noise of the large avenues. Very friendly service, we appreciated especially the spontaneous offer to have a shower in the evening before going to the airport, although we had already checked out earlier that day. Large room with a third bed, which was a real bed. Very good value for the reasonable price. A pity that internet is only free with the computer of the reception, but has to be paid for in the rooms.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dogodela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

We arrived for one night and were greeted by very friendly, helpful staff. They assisted us with train fares and let us have a shower in the evening when we had already checked out. The rooms are clean and comfortable. As two girls staying here we felt comfortable and relaxed in the hotel environment. Will certainly stay again. Brilliant location to all of the sights as well.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foodfoodfood56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed October 1, 2013 via mobile

Stayed for 3 nights end of september. Good value for money. Excelent location in colaba. Rooms on second floor best. White bedsheets and towel have had severe beatings at the dhobi. Need soft white linen. The staff are corteous and freindly. The front office staff are very polite and helpful. The internet is cumbersone to use with a pre paid voucher . It should be free as most visitors have smartphones. Internet signal weak inside rooms.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGM-MARTZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

I stayed in this Hotel on a business trip. Hotel is in a Vantage Location very close to Nariman Point, Fort and other prime areas and has excellent commuting facilities. The best part of the hotel is Sunrise view from Gateway of India which is 2 min walk from the Hotel.Please do not forget to carry your sports shoes for an early morning walk across the sea view. The staff is extremely courteous Though the rooms are little small but I find the stay very comfortable with excellent linen and clean washrooms. The only flipside is on the towel and toiletries in the wash room and the breakfast place which is not air-conditioned. There are very good coffee joints like Star Bucks and Coffee day in the walk able vicinity. Though i checked out at 12noon , the reception was extremely cordial and accommodated my baggage till late evening.

I would certainly recommend this hotel and would like to come back soon

Room Tip: Please make it a point to carry your own towel and toiletries as I found the same not up to the mark...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msgurazada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
85 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
2 of 5 bubbles Reviewed May 9, 2013

Wouldn't recommend this hotel.

Pros:
* Excellent location - right next to Taj Mahal Palace hotel & Gateway of India
* People are pleasant

Cons:
* Cramped
* Not clean - see title of this post
* Breakfast was in a cramped area - with flies & some weird black spots on the corn flakes
* Can get better hotels in South Mumbai for the same price

Not going back.

Room Tip: Don't take the 1st floor -- your room will open directly into their restaurant.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank villdre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

We stayed one horrible night at the adjacent Hotel Moti which was horrible, dirty and over priced. For a price a little bit higher we found the next day a lovely AC room in the Regent, super clean with the best shower room we had in India. Prices are obviously high since it is Colaba but we enjoyed every second of it. Staff speak good english and are extra friendly.
Only downside was the inevetible noise we encountered living on the ground floor. I guess higher (and more expensive rooms) don't hear the lobby noise. Overall excellent hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lnln87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regent Hotel Colaba

Property: Regent Hotel Colaba
Address: 8, Best Road | Colaba, Mumbai (Bombay) 400039, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #157 of 444 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Regent Hotel Colaba 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Mumbai Regent

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