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“Poor service, rude bellboys”

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Ramada Powai Hotel and Convention Centre
Ranked #64 of 453 Hotels in Mumbai (Bombay)
Mumbai
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Poor service, rude bellboys”
Reviewed November 19, 2013

I have always had my clients stay at Ramada, Powai. We have had great experiences from clients about the place. The latest experience has indeed left a very bad taste. We checked in on Sunday evening after a long drive into the city. We get welcomed into the hotel. The bellboys who pick up bags lead us to our rooms. We give them a tip. We get a shocker, they tell us that the tip amount is not enough? When did tip amount get decided by the bellboys? You do that with one client, that is fine, you do that with all the three guests staying in the hotel.. This is not acceptable at all. We checked out on Tuesday afternoon by around 2:30pm, while settling bills the networks go down, that's fairly understandable. But you escort our client to a kitchen just to pay the bill because your credit card machine is down? You then ask the client to fill up another credit card authorisation form, which the client does fill up patiently, we are having our lunch and the systems resume functioning and we are told we will get our receipts for the credit card swipe.. I forgot to mention this, the bellboy who got "under-tipped", while we checked out, did not even offer to help pick up our bags. This all has left a very bad taste. I don't think, I am going to have any more clients stay at the hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nishant_P79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 22, 2013
Dear Mr Patel,
This bears reference to your feedback given about guest recent stay at Ramada Powai Hotel & Convention Centre. We appreciate your feedback, as it is indeed the per-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

I am deeply embarrassed and sincerely apologize for not meeting up to your guest expectation and the shortcomings during your stay at Ramada Powai. While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen to your expectations in this instance.

I have therefore taken up these specific instances with my team. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Thank you for bringing this to our attention. I would like to assure you all feedback given by you is already being worked upon & is rectified.

Dear Mr Patel , your patronage of the Ramada Powai is extremely important to us and we hope that this incident will not cause you to look unfavourably at us. We apologize once again for the inconvenience we have caused your guest.

We look forward to your valuable patronage and assure you of our best attention and services on all future visits.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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English first
Kakinada, Andhra Pradesh, India
Level 5 Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 18, 2013

I was in this hotel for one week ,company trip.good hotel with fat free food , nice live music at dinner time, have a big swimming pool with all change rooms, big hotel with nice view at front.
But outside of the hotel you find slum type area. its expensive Charges for small print also high.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KARNA T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 19, 2013
Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

Once again I thank you for your feedback and look forward to welcome you back.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 5 Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 17, 2013

The hotel itself is really nice - comfortable, good food, pool and all the usual stuff.

What really lets the place down is the staff. The service is so awful that it's almost comical. Anything ordered from room service might appear at some point but don't count on it unless you are prepared to make lots of phone calls. No one appears to be in charge and don't count on any sort of service if there is a cricket match on.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank locomota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 18, 2013
Dear Guest,

Thank you for your valuable feedback! I am delighted to note that the overall ambience of the hotel, the rooms, the restaurants and the pool facility was to your great liking and satisfaction. Whilst it is a pleasure to know that you liked the hotel, your concern have been noted. We will also revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential for an enhanced guest experience. Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Looking forward to serve you again and welcoming you to renewal on your next visit to Mumbai.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

Kolhapur, India
Level 6 Contributor
167 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 7, 2013

We had been to this hotel for a conference, but along with famly. Locationwise, bit off from mainstream. During the leisure time if you plan to go to city for moving around or shopping, one has to travel quiet a distance. I travelled by car. The hotel has ample of parking, but driving it yourself (if you are not local) in Mumbai traffic and rush and especially you are not aware of roads, it becomes difficult. So choice of public transport- both central & western railway stations are far away; so what remains of taxi and bus. But nearby attraction to kill time is Hirnandani are which is very nearby. Anyway, regarding hotel proper- we had to wait for more than few minutes for both check in and check out, but the reception staff & duty manager were apologetic, so we forgive them. Except for bit delay, the check in process was very smooth. The room was not large, but just adequate, comfortably furnished and clean. The bathroom was also clean, with clean towels which were changed regularly. It has a very good swimming pool. They displayed it as chlorine free and ozone purified. And it seems their claim is justified. Very good and clean water; me and my daughter enjoyed swimming. Equally good is gymnasium. It has standard exercising equipments with treadmills, weights etc. The buffet breakfast is good with variety of dishes. I would like to mention specially about staff. The staff is very friendly , helpful and it seems that they have been trained efficiently in hospitability sector. Overall this is a good hotel to stay in and for relaxation also. Only one thing that have a bit bad impression is the walls and wallpapers in corridors are worned out.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuhasBd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 8, 2013
Dear Guest

We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

At Ramada Powai Mumbai it is our endeavor to make our guest most comfortable and we will ensure that we leave nothing to chance when it comes to making the stay comfortable for our guests.

Once again I thank you for your feedback and look forward to welcome you back.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 7, 2013

The hotel is really suitable for comfortable stay around the Hiranandani area in Powai. I had my room at the Top Floor {10th} with a view of the Pool. The amenities provided were reasonable but the Swimming Pool and Gym areas standout. The Breakfast buffet was nice but found it to be repetitive since I stayed for nearly 20 days. The staff is really courteous and helpful.
However, the only problem is the location of the Hotel, since it has a Slum in its vicinity.
Overall a satisfying experience !!!

Room Tip: Ask for a room with Pool side view.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Navkanwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 8, 2013
Dear Guest,

Thank you for your kind words. We are glad that you liked the hotel & the service standards.

Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards.

We look forward to your next visit at Ramada Powai Mumbai.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 3, 2013 via mobile

Another business trip, another hotel. Was overall quite impressed this place considering the rate. Room was spacious and clean and the bed very comfortable. The hotel is located in Powai so hardly in the heart in Mumbai so not a great deal to do around the hotel, but was very impressed with the "skky" rooftop restaurant on top of the convention centre building adjacent to the hotel (across the driveway) and had a fantastic local meal there. Overall quite happy with my stay there and will do so again.

Stayed October 2013, traveled on business
Helpful?
Thank marshallh80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 4, 2013
Dear Guest,

Thank you for sparing your valuable time to write about your experience at Ramada Powai,Mumbai ! Guest feedback is integral to our hotel and we are delighted that you found the hotel and its services to your satisfaction. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. We are also delighted to note that the food at our roof top dining venue "SKKY" was to your great liking and satisfaction. Your positive sentiments have been shared with the team.
I am sure this will go a long way to motivate them further to keep up the high levels of guest services.It is our earnest endeavor to ensure that our valued guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Team Ramada Powai looks forward to welcoming you back and hope to be your preferred destination in Mumbai.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kolkata
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 2, 2013

The hotel is quite far from the airport in a rush hour traffic and once you reach the place , the checkin takes some time especially if there are other customers also. the approach road to the hotel is also not so great and you dont feel like getting out and going for a walk.
Got a room which unfortunately looked over the slum and hence cannot comment on the views.
on internet connectivity , horrible since there was no instruction how to use the wi-fi nor had the staff at checkin told me about the same.

Breakfast was a good spread ... and then i had to leave.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vm0327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, November 4, 2013
Dear Guest,

We are located in the heart of the financial district of Mumbai-closing down both to central as well as western part of Mumbai; and seek to provide our guests a work and leisure friendly environment.
I sincerely regret for the inopportune experience that has already transpired and assure you that your wifi experience with us was indeed an aberration. Your positive feedback for our buffet breakfast has been shared with the team and I am sure this will go a long way to motivate them further to keep up the high levels of guest services
Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Looking forward to serve you again and welcoming you to renewal on your next visit to Ramada Powai,Mumbai.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Powai Hotel and Convention Centre

Property: Ramada Powai Hotel and Convention Centre
Address: Saki Vihar Road | Before Nitie, Powai, Mumbai (Bombay) 400087, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Spa Hotel in Mumbai (Bombay)
#47 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Powai Hotel and Convention Centre 4*
Number of rooms: 134
Official Description (provided by the hotel):
Welcome to the abode of hospitality, a perfect place for all individuals, business or leisure where your expectations are always superceded. Ramada Powai offers 134 elegantly furnished guest rooms including exquisite grand suites featuring panoramic view of the lush green valley and the lake. Suites, Deluxe Rooms, Superior Rooms, Handicap Rooms, Smoking & Non-Smoking Rooms. The Rooms are much more spacious than standard hotel rooms. They have larger beds and are fitted with the finest en-suite amenities.Ramada Powai Hotel & Convention Centre also offers wide variety & array of choice MICE activities including from residential conference;Wedding events;product launch,etc.We are first hotel in India to serve ZERO TRANS FAT FOOD;also we have swimming pool which is chlorine free (as Ozone generators to filter & clean the pool).To add to its attraction we have an Open Air Restaurant named "Skky" serving Pan Asian Cuisine & is open from 5pm to 01am.We also have a "UNO BAR" open from 12pm to 01am.Located 6 kms. from the International Airport and 10 kms from the Domestic Airport the property is conveniently located near Hiranandani Gardens, SEEPZ, Bombay Exhibition Centre, NSE Grounds, L&T and MIDC . ... more   less 
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Also Known As:
Ramada Powai Hotel Mumbai (Bombay)
Ramada Plaza Palm Grove Mumbai
Ramada Palm Grove Mumbai
Ramada Hotel Palm Grove Mumbai

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