My husband and I stayed for three nights in May. We chose the Four Seasons because our plans would take us to both south Mumbai and points north, so the Worli location was actually quite convenient for us. Despite the famous traffic, we never had a problem taking a fairly quick cab ride wherever we needed to go.
We were happy with the Deluxe Sea View room on the 29th floor. The view was as promised, nice full view to the Arabian sea, including from the bathtub. (yes you can also see a slum, but there are little shacks everywhere you go in Mumbai, including Pali Hill, so I'm not sure what the other reviewer expected).
The room was very clean and most of the facilities were as expected for a luxury hotel: very comfortable king bed; nice big waterfall shower and separate large, deep tub; large flatscreen TV and iPod docking station. My only equipment complaint was the hairdryer, a weak cheapo white plastic model (you know the kind) that really didn't match the quality of the other furnishings.
The style of the rooms is, as others have commented, rather sterile and completely international, giving no hint that you're in India. I would have liked to have seen some beautiful Indian fabrics and art incorporated for a little more local flavor.
Facilities and service:
Smooth, friendly airport pickup in the gorgeous Beemer was a treat. :) Especially after our first flight was cancelled and our replacement flight delayed.
Very friendly and helpful reception staff, security and porters.
Breakfast was excellent every morning with a wide selection of Western and Indian items, but service was usually very slow.
I didn't use the small gym but it looked very clean and well-equipped. My husband enjoyed the pool but it closes on the early side: no chance of a sunset dip.
I used the spa twice and had excellent massages both times. The therapists have excellent technique and work really hard. The sauna and other wet facilities are very small, but I had the run of the place on a Thursday morning and only one other person around on a Saturday, so this wasn't a problem.
Now the downside:
I was about to rate the hotel 5 (actually was wishing there was a 4.5 I could give, just because of tiny niggles) but on our last night in Mumbai, a few things happened that really struck a sour note and brought the overall rating down.
Like just about any international travelers, our flight home was scheduled for 2 a.m. We checked out at noon and left our luggage, then did some more sightseeing in town. To kill time in the evening before the flight, I had scheduled a few things at the hotel: a spa appointment for me, then dinner with my husband at San Qi. I set aside a little bag of dinner clothes and toiletries so that after my massage I could shower in the spa and get ready for dinner.
Well, after a really lovely massage, it seemed like my therapist couldn't wait to get rid of me! She walked me back to my locker and told me she'd wait while I changed, then take me down to reception to settle up. I explained that I'd like to take a shower and change for dinner, could I just give her her tip now and come down to reception a little later?
Therapist: Actually with this massage oil I recommend you leave it on for at least half an hour to absorb.
Me: Well, I have a dinner reservation so I really need to shower and change now.
Therapist: What if I give you a towel and you can just wipe off your back?
Me (with oil in my hair and everything, NOT presentable for dinner!): ?? I really need a quick shower.
Therapist: Well, in that case it won't be me who walks you down, it will have to be a spa attendant.
But then she waited while I took my shower and changed my clothes (quickly, I swear), watched me sit down at the vanity and pat on some face cream, then when I pulled out my makeup bag she asked "Ok, are you ready now, ma'am?"
At this point I gave up, followed her to reception and paid up, then went downstairs and booked it across the hotel lobby to the ladies room to finish getting ready, completely embarrassed to be in public with wet hair and no makeup. I really don't know why they were in such a hurry to get me out of there: the spa was not about to close; they had my credit card on file so no risk of not getting my rupees. It just made me feel REALLY unwelcome at the end of the stay.
Not to mention the (male) housekeeper walked in on the lobby ladies room twice while I was in there; the bar service after I met up with my husband took twenty minutes to deliver a glass of juice; and San Qi served my chicken completely raw in the middle. (That is not an exaggeration--the server's eyes widened when I showed her the piece I cut into!) The server apologized grimly and brought some complimentary dal in apology, but instead of having a new main course prepared the kitchen just sent the same chicken pieces back, cooked through this time but not exactly appetizing.
I held off on writing this review for a while because it was so hard to decide how to rate this hotel. I ended up at 4 stars because really, overall, it was a very pleasant stay. I'll chalk those last few hours up to inexperience and Election Night (the whole place really seemed to have "B" team on that night), and just hope management will do a little more training to ensure that *every* staff member lives up to the high standard one expects from the Four Seasons.
Overall, a good stay and ok value for money with a discounted internet rate, but I might try a different hotel next time we're in town.
- Official Description (provided by the hotel):
- A sleek icon to the finest hospitality in India, is set in the emerging Worli district, central to everything in the city once known as Bombay. Spacious quarters, many with views of the Arabian Sea, offer unrivalled comforts and service. Anticipate the most pressing demands of business - or pause for see-and-be-seen dining, poolside recreation or ayurveda in the spa. ... more less
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- Also Known As:
- 4 Seasons Hotel Mumbai
- Hotel Four Season Mumbai