We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wouldn't go back even if offered for Free”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Retreat Hotel & Convention Centre
Ranked #110 of 456 Hotels in Mumbai (Bombay)
Reviewed March 18, 2014

The Hotel seems to have lost its way. For an older Hotel, it is in great condition. It is clean and the swimming pool section is amazing, however, the service is HORRIBLE!

The moment we entered the Hotel premises, we were greeted with a strong smell of rotting fish, which remains till 6-7 in the evening. Our check in was delayed by 5 hours even though I had called up the previous day and confirmed the timings. We were a group of 8 people travelling, and had requested connecting rooms a week in advance. Our request was confirmed, but once we reached the Hotel, no such arrangement was made. We ended up speaking to the Manager, who did nothing to help our situation, and only ended up making excuses. It seemed that the management were used to this as after speaking to a few other guests at the hotel, everyone seemed to have waited to check in and most were grossly unhappy with the service.

We had dinner at Oriental bowl, which took an hour and a half to come, and when it did, it was cold. The main course came before the starters and certain dishes which we had ordered, never ended up coming. Again, the management did nothing to compensate for this. We ended up driving out of the Hotel to eat dinner. The next day we didn't dare to eat at the Hotel.

The trip was a major let down, as my stay was more stressful than relaxing. I would rather go to office and work on a Sunday and during holidays than ever stay at The Retreat again, even if offered for free.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KaranMulchandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (421)
Traveler rating
Traveler type
Time of year
Language

281 - 287 of 421 reviews

Reviewed March 13, 2014

Quiet, peaceful place from the din of the city -a refresing change looking for a weekend stay. the pool area is amazing & the rooms are nicely done. The downside is on the foods & beverages section .....

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Saurabh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

Quiet, peaceful place from the din of the city -a refresing change looking for a weekend stay. the pool area is amazing & the rooms are nicely done. The downside is on the foods & beverages section - very limited menu on offer & of very low quality. No improvements in room service despite repeated requests.

Go & visit only if too stressed out from city life ( carry as much own food as possible) and don't step out on the beach ( strong stench).

Room Tip: Pool and sea facing rooms have a wonderful view.
See more room tips
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mehra_salil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Tired of city life, what to be out of all the noise... Best pic with in the city limits also within the pocket limits...Has all the amenities like swimming pool, billiards, etc...awesome sea view from backside rooms...good restaurant ambiance with taste...can plan pool side party with friends...Overall you can reenergize yourself over the weekend...Only downside is sea smell..although they put big Incense sticks but still some smell will be there....but it's nothing w.r.t. the comfort and peace you will be experiencing....

Room Tip: Try to take back side rooms, as they have good swimming pool & sea view...
See more room tips
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SamOnATrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Organized a conference here in September 2013. The location is awesome with sea face right behind. It has large rooms and an awesome swimming pool. The food is delicious and staff is courteous. Although I had some issue with travel desk, I wouldn't blame hotel for that.

A good weekend gateway for fun and frolic.

Stayed: September 2013, traveled on business
1  Thank jeetudear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017
Google Translation

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

The hotel is quite good and well maintained. The service is great and quick. The food is great too! The buffet breakfast is very interesting. The staff is also good. I stayed there for a wedding. The beach smells of fishes but it's nondescript. The Retreat would be a great option to stay if you want to have a luxurious stay which gives the feeling of a beach vacation. It's a nice option. Also, the beach facing rooms are awesome. The decor is good too.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank devansh3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017
Google Translation

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Hotel is old , breakfast selection very limited and sub standard food. The restaurant menu is nd sub standard quality food.
Hot water isn't 24/7
Extra bed which was paid for in advance I had to request twicebefore they brought it.
Hotel is on the beach but what they don't tell you is the terrible smell as it used by local fishermen to dry the fish and shrimp need a gas mask.
Not easy to get transport to the shops as they have to call the rickshaws or taxis and wait up 30 mins
Wouldn't stay there again.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TVadgama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded July 19, 2017
Google Translation

.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mumbai (Bombay) hotels
The Resort
#42 of 456 in Mumbai (Bombay)
837 reviews
Pali Beach Resort
#205 of 456 in Mumbai (Bombay)
284 reviews
Juhu
Hotel Bawa Continental
Hotel Bawa Continental
#70 of 456 in Mumbai (Bombay)
467 reviews
Show Prices
Show Prices
Show Prices
Juhu
Novotel Mumbai Juhu Beach
Novotel Mumbai Juhu Beach
#76 of 456 in Mumbai (Bombay)
2,007 reviews
The Empresa Hotel
#101 of 456 in Mumbai (Bombay)
20 reviews
The E Hotel at Eskay Resorts
#106 of 456 in Mumbai (Bombay)
29 reviews
Show Prices
Show Prices
Show Prices

Been to The Retreat Hotel & Convention Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Retreat Hotel & Convention Centre

Address: Madh Island Marve Road | Malad West, Mumbai (Bombay) 400061, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#12 On the Beach Hotel in Mumbai (Bombay)
#36 Best Value Hotel in Mumbai (Bombay)
#62 Luxury Hotel in Mumbai (Bombay)
Price Range: $72 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Retreat Hotel & Convention Centre 4*
Number of rooms: 145
Official Description (provided by the hotel):
At The Retreat Hotel & Convention Centre you are ready for the action even before you unpack. Because no other holiday destination rejuvenates you so completely. It’s fun and entertainment all the way. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Travelocity, Orbitz and Hotwire so you can book your The Retreat Hotel & Convention Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel The Retreat Mumbai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing