The Hotel seems to have lost its way. For an older Hotel, it is in great condition. It is clean and the swimming pool section is amazing, however, the service is HORRIBLE!
The moment we entered the Hotel premises, we were greeted with a strong smell of rotting fish, which remains till 6-7 in the evening. Our check in was delayed by 5 hours even though I had called up the previous day and confirmed the timings. We were a group of 8 people travelling, and had requested connecting rooms a week in advance. Our request was confirmed, but once we reached the Hotel, no such arrangement was made. We ended up speaking to the Manager, who did nothing to help our situation, and only ended up making excuses. It seemed that the management were used to this as after speaking to a few other guests at the hotel, everyone seemed to have waited to check in and most were grossly unhappy with the service.
We had dinner at Oriental bowl, which took an hour and a half to come, and when it did, it was cold. The main course came before the starters and certain dishes which we had ordered, never ended up coming. Again, the management did nothing to compensate for this. We ended up driving out of the Hotel to eat dinner. The next day we didn't dare to eat at the Hotel.
The trip was a major let down, as my stay was more stressful than relaxing. I would rather go to office and work on a Sunday and during holidays than ever stay at The Retreat again, even if offered for free.
- Official Description (provided by the hotel):
- At The Retreat Hotel & Convention Centre you are ready for the action even before you unpack. Because no other holiday destination rejuvenates you so completely. It’s fun and entertainment all the way. ... more less
- Reservation Options:
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- Also Known As:
- Hotel The Retreat Mumbai