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“Disappointing”
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #315 of 454 Hotels in Mumbai (Bombay)
Doha, Qatar
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing”
Reviewed February 1, 2014

Duration of stay 22-31 Jan 2014. Having stayed at several other hotels in almost the same tariff bracket in the Andheri/Juhu area, this hotel was a let down. The first day I was given a room on the 5th floor with a filthy toilet, noisy airconditioner & room that had a worn look. After complaining I was given a room on the 3rd floor which was marginally better. However the shower didnt work even after repeated complaints.& reception had to be called up every time hot water was needed in the bath!!! The manager & the reception staff didnt really come across as cut-out for the hospitality industry.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nithin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Gurugram (Gurgaon), India
1 review
Reviewed January 29, 2014

I stayed here for 4 Nights in January 2014 for my anniversary, really disappointed. Hotel is extremely bad in all prospects, food is pathetic, breakfast they serves everyday same menu on buffet. Believe me I have gone through the reviews before booking it, but haven't took this seriously, Thou everybody have there own perspective. There are a number of other resorts and hotels (better ones) nearby which can be visited. This is the first time I m writing a bad reviews for some hotel, because I don't want others to be fooled as this don't seems to be 3 star property. They changed 5000/- per night. which is over priced - the services they provide.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kapoor_priyanka21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Pretoria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 15, 2014 via mobile

Stayed at this hotel about 3-4 times previously & we always had a pleasant stay with hotel staff being very accommodating & flexible, however, on our last stay, we were extremely disappointed.

Firstly, the driver was late in fetching us from the airport (it seemed as though they forgot to send him, & only did so after we called them), then we received 2 really small rooms (1 had a terrible odour), when we first asked to have them changed, we were told that they were fully booked, 10 mins later, they agreed to change them. The next morning, we arrived for breakfast at 9:45am (breakfast is served between 7:30 & 10:30), the waiters seemed totally disinterested in serving us, we actually had to set our own table! & there was a very small variety on the buffet, when we complained about it later, we were told that it was not a buffet & that we had to order, but then where were the al la carte menu's?????

Later that day, we left the hotel around 11am & returned at 4pm only to find that our rooms were not cleaned as yet! The free wi-fi was out of order for part of our stay. We also found that the rooms are not very well maintained, the toilet flushing button & the towel rail in the bathroom were both damaged, the air condition in both rooms were extremely noisy & room walls were scratched & had marks on. The rooms weren't the cleanest either.

This "3 star" hotel is extremely over priced at 5000rupees + tax per room per night. It seems as though the staff at the front desk are unreliable & make little effort to rectify problems. We will definitely not stay here again.

Stayed January 2014, traveled with family
Helpful?
7 Thank Lalitha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2014 via mobile

No good for the price they ask for it. We had a room that had too many things that didn't work. Dirty hand towel, a watertab that made the whole sink overflow with water because of a leak in it. The shower is pathetic. And the worst thing is they promise free wifi, and what you get is a code for just one person/device that makes you log in again and again every 5 min.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Evelinekeijser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 2, 2014

Stayed here for three days in December 2013 as someone's guest. The rooms are adequate, however they do not seem to be well maintained .. especially the bathrooms. Since we had two rooms, we required a change for both as in one the shower handle came out and in the other the flush wouldn't work. The next set of rooms were marginally better.The staff was accommodating to our requests.

The location in Juhu is good as is close to the beach and one can move to the sights and sounds of Bombay due to easy availability of cabs. It is also close to a market to meet basic needs.

There are a number of other resorts (better ones) nearby which can be visited.

The restaurant was however good and the preparations of Indian cuisine was excellent.

Room Tip: Rooms above the fourth floor has a Sea View .. where one can see a bit of the sea (look carefully) t...
See more room tips
  • Stayed December 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esskayw115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patna
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

I stayed here for 2 days on a short holiday to Mumbai. Decent location and not very far from the beach. Not that Juhu beach is as exciting as the beaches of Goa. The hotel rooms were okay not bad but could do with some refurbishment and renovation and quite reasonable.
The breakfast spread was decent. That was the only meal we ate in hotel, otherwise we ate out always.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nareshlal39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Nordrhein-Westfalen, Germany
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 21, 2013 via mobile

we had a great three nights at royal garden hotel. the staff are curtious and helpful and we received 2 free coca colas and bottles of water twice and day for each day we stayed. the hotel is located on a busy road but luckily it doesnt have that much commercial traffic, mainly taxis and rickshaws so it was ok. the hotel restaurant is amazing and worth a visit even if you dont stay at the hotel. breakfast is included and cooked on order to your desription in the hotel restaurant. overall a thoroughly enjoyable stay

Stayed April 2013, traveled with friends
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: Juhu Tara Road | Juhu Beach, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #315 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royal Garden Hotel 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Our hotel is located in Juhu near the beach and it has 36 rooms with 24 hours room service in operation. ... more   less 
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