Hotel was clean and our room was fine except for the fact that we were on the top floor and when there was a function on the roof it sounded like the ceiling was falling through.
Biggest problem was their on line booking system which did not work well. I tried twice to use it but was told on screen that the system had logged out and the booking was not made. However after the second attempt I suddenly found that the hotel had received my booking and I thought all was well. However, when I checked my credit card statement I found that I had been charged twice.
I immediately contacted the hotel and they implied it was my fault but it was their system at fault. They agreed to refund one on the bookings but it took 60 days to get the refund - totally unacceptable.
Be very careful if you use their booking system.
Also they charge service and taxes on top of what looks a reasonable rate but in fact when you add all together it is not cheap at all.
Breakfast was OK served in their restaurant round the corner of the hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Hotels.com and Travelocity so you can book your Hotel Diplomat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.