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“Do not ever go to this hotel!”
Review of Strand Hotel

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Strand Hotel
Ranked #317 of 454 Hotels in Mumbai (Bombay)
Spain
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Do not ever go to this hotel!”
Reviewed September 16, 2008

Good morning.

I give thanks to God that I have tripadvisor.com for letting everybody know about how bad this hotel is.

The only thing good is the location (full stop).

It is not cheap at all. It costs around 20 euros per night, which in India is really A LOT of money. The room is old, the blankets are uncomfortable, the bathrooms is just... well, it makes you laugh...The air conditioning sounds like an Airbus A340 taking off, but if you switch that off you can sleep due to the hot.

Now, let' s talk about the service. The people who recieves you at the door ask you for a tip, like if it was an obligation for you to give. The receptionist tried to cheat us a lot of times with the currency exchange, he was changing the exchange rate within 1 hour time. The room service came into our room to provide us with water, I gave some extra-money but I asked for the change-balance, but obviously they never came back.

Please never go here, you get really annoyed because you are the costumer and everybody is treating you like [--] and trying to get money in a not honest way from you.

Thank you for reading.

Regards.

  • Liked — The location.
  • Disliked — The staff of the hotel was trying to cheat us all the time and the rooms are more than horrible.
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Enrique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
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English first
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 13, 2007

We booked online. The hotel offered to pick us up for RS 1100.00 from the airport. This is too much..a rip off. Better to get taxi with a meter. The hotel is a bit grim, the sheets dont appear to be clean, nor the bathroom. There wasn't even basics like hot running water or a small bar of soap. The AC is extremely noisy. There are definitely better hotels in the area, and only slightly more expensive. If The Strand appeared clean, it would be half satisfactory. I literally found bombay mix in my bed. NOT GOOD!!

Stayed November 2007
Helpful?
2 Thank melinda22london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

London
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 11, 2007

Couldn't have had a worse experience. The water was switched off every morning, just before breakfast. This included the hot water for showers and the toilets. Building works all around - these start at 8am with banging all around.

They claim to have a roof terrace bar - however this has nothing to do with the Strand.

The staff are extremely rude and have a penchant for not listening, this is the case with the owner and his wife as well. I have not come across a more rude couple and totally disinterested in their clients.

The staff outside are on bungs so asking them to call a taxi or provide services costs significantly more and in addition they do not allow others to provide service to their guests. Even simple things like having your own taxi come to pick you up.

The rooms were cleaned everyday - supposedly. However, they failed to stock up on loo rolls and soaps and when they did the gave you tiny bottles which you had to put water in and squeeze out.

They also stick in hidden charges and claim they are the rules. When questioned on where these rules were published - they had no clue.

All in all - AVOID AT ALL COSTS !

  • Disliked — The staff and owners
  • Tips/Secrets — AVOID like the PLAGUE
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Traveller-7London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 11, 2007

We booked 2 rooms in the Strand hotel 3 days prior to arrival for its excellent location. Upon arrival, we were told no rooms were available. After explaining that we made a reservation and 2 hours later, miraculously 2 rooms became available. We left for evening dinner having placed our luggage in one of the rooms - it was in a nasty state of disrepair with damp on the walls but we had little choice. When we returned at 10pm, we were informed that our second room was not available any more. We protested but management were simply abnoxious and unhelpful. They said a room would be made available at 5am only. After much protest, at 2am they made a room available. It appeared from nowhere.

Upon departure a couple of days later, we were faced with an inflated bill for extra nights' charges. Given we had a flight to catch and management insisted we pay (claiming that is was only a small amount and not very much for us!!), we had no choice but to settle.

Shame our end to a great trip came to a distressing end. I would not want to give the Strant Hotel my custom again.

  • Liked — Location
  • Disliked — Evenrthing else - surly staff, grimy rooms, overcharging
  • Tips/Secrets — Don't go there - there are better hotels neighbouring this one.
  • Stayed January 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank nsessner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Strand Hotel

Property: Strand Hotel
Address: Apollo Bunder Prem Ramchandani Marg | near Gateway of India, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay) > Gateway of India
Amenities:
Free Breakfast Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #317 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:2 star — Strand Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
Strand Hotel is located in city of dreamers, stalwarts and the common man, Mumbai. This is located at the distance of 300 meters from Gateway of India, 2.7 km from Chhatrapati Shivaji Train Terminus and nearest airport at 26.3 km from Chhatrapati Shivaji International Airport. Property provides facilities like Wi-Fi, car rental, laundry, parking service, travel desk and room service. In-house multi-cuisine restaurant dishes out the best of Indian and international delicacies to cajole the taste-buds. In medical emergency one can avail doctor on call facility. The rooms in the hotel are well-furnished, ventilated, clean and come with good quality furniture. The hotel houses simple and sober rooms that offer a homely ambiance to guests. All rooms have attached bathroom with essential bathroom toiletries & linen, Complimentary High Speed Wireless Internet, Airconditioner, LED TV with satellite channels,telephone and many more. It is all about the experience that goes beyond the ordinary! ... more   less 
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