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“Quiet and Comfortable” 4 of 5 bubbles
Review of Grand Hotel

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Grand Hotel
Ranked #116 of 441 Hotels in Mumbai (Bombay)
Chapel Hill, North Carolina
1 review
“Quiet and Comfortable”
4 of 5 bubbles Reviewed June 5, 2011

I stayed at this hotel for three nights in August 2010, which fell at the tail-end of an eight week stay in rural India. I was traveling alone and felt very well cared for and safe at this hotel. The staff were very friendly and attended to all my requests, including a clear explanation of the bill, directions to the closest ATM, and setting up a car service to the airport. The doormen were very professional and always greeted me. I felt that the staff were truly concerned about my safety as a young female traveling alone. They checked in on me, but also allowed me my privacy.

When I first arrived at the hotel, the staff showed me several different rooms. Although I did not choose to stay in it, there was an upgraded room with a big bed and an amazing glass-shower bathroom. If you are looking for more frills, I would highly recommend inquiring about this room.

The room I stayed in had two twin beds with adequate sheets and bedding. The air conditioner was quite noisy, but very efficient. I was also able to open the window which brought in a pleasant breeze. The room had a living room/sitting area with a couch, armchair, flat panel tv, dvd player, and fridge. There was also a vanity area, a desk, armoire, and bureau. There was more storage for my stuff, then I knew what to do with!

The bathroom was clean, but needed some repairs. One morning there was little hot water, but this did not bother me, since I had just arrived in Mumbai after two months living in a rural village. The water pressure was inconsistent, but I was always able to get enough warm water to fill up the bucket they provide and scoop water from there. Again, by the time I stayed at the hotel, having a private bathroom was a luxury.

The hotel has several amenities such as wifi, free dvd rental, and free breakfast. The breakfast is served as a buffet with both traditional Indian plates and some continental options. You can also request eggs and omelet as part of the breakfast. Room service, while expensive, was very quick and good. The decor is pleasant, with a maintained retro vibe on the interior with comfortable cushy couches in the lobby. The exterior is reminiscent of the British era. It is shaped like a triangle with an interior courtyard.

The one downside to this hotel is that it is not in Colaba, the main section of Mumbai, where most of the tourists stay. It is located in Ballard Estate which is a business district. When I arrived on a Sunday the area was completely dead except for a multitude of pickup cricket matches being played by young boys and teens. Because of its location, the taxi drivers are not as familiar with it. I would recommend having the phone number and address of the hotel with you at all times. Because the hotel is in more quiet neighborhood it did not seem to have many guests at the time of my stay. I believe there were only three other rooms being occupied. Still, the hotel was about a 10-15 minute walk to some of the main tourist sites, and even closer to some great restaurants. I highly recommend Britannia and Co. just down the block!

  • Stayed August 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank passport27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
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India
Level Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed February 28, 2011

My previous office was located on the same street as this hotel, so I frequently got a chance to visit and stay at this hotel.

It's not exceptional, but nonetheless comfortable and manages to retain an old-world, heritage charm to it. Food quality and taste is decent and overall service is good.

First time travellers might find it a bit claustrophobic, but thats because of the old construction. The owner is a helpful and cheerful chap and is constantly rebovating/doing up the hotel to maintain it's charm.

  • Stayed March 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank The_Young_Monk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidelberg, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 20, 2010

I stayed in this hotel for a night on my way to delhi via mumbai. The entrance was good with nice decor, the room was also quite ok, there was air conditioner in the room. But the bathroom was not at all attractive. The also have a money changing service within the hotel. The corridors were hot and the staff were also not always available to man the lift. In mumbai one can hardly expect a good hotel unless you stay in some 5 star place.

  • Stayed March 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kaugammi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 19, 2010

Located on Ballard Street, this Hotel reminds you of the grand old times of British Raj. A bit of history is reflected on this typically British styled Hotel, though inside, it has been modernised with well appointed rooms, neat and clean ambiance, and good fitments and well sanitised attached bathroom.
Though wi-fi is available it does not work in the rooms, and it would be better if the morning breakfast is served by some senior staff instead of trainees. Breakfast is served in the restaurant between 8am to 10am and in case you reach after 9:30am you would probably end up drinking cold tea, which does not get replenished or served afresh.

  • Stayed November 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CJSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland.
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed November 16, 2008

The hotel is a bit dated looking. the room we received feels a little bit institutional but was large and comfortable. it seemed clean. no hairs or bugs on the bed!
the bathroom is a bit grotty and there were some hairs and such about the room.
the room had a fan, aircon, a television and DVD player. the television had no english channels but DVD's were available at reception. we lso received complimentary water, soft drinks, newspaper and wifi.
breakfast was included but we did not get a chance to try it. the bar and restaurant were closed to the public but room service was apparently available 24 hours a day. we tried twice to order room service but were unsuccessful.
the food available in the hotel seemed overpriced.
the staff were certainley friendly and tried to be helpful but were never really able to help us with anything.
overall the hotel was fine but somewhat overpriced.

  • Liked — The free wifi.
  • Disliked — The price and the hairs in the bathroom.
  • Stayed November 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank poohwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 15, 2008

located in a quiet office area, behind the main train station "Victoria station" , a couple of restaurants near by, very nice staff and clean rooms (being renovated while we were there)

4600 rupies per night for a double room, not expensive for a decent place in Mumbay.

around 50 rupies to go to the city's main spots from the hotel by taxi. (always put the meter on or ste the price before you get on the cab.)

  • Liked — Quietness and location
  • Disliked — No restaurant during our stay
  • Stayed May 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 11, 2008

The Grand Hotel may be an older hotel ("faded" according to the Lonely Planet), but it has charm, convenient location, great price and excellent service. We stayed one night, and had a 5 minute walk the next morning to the main train station (CST) to catch an early train to Goa. No complaints about the Grand Hotel; it was just what we needed in a city where finding an affordable mid-range hotel room is all but impossible. Recommended.

  • Stayed January 2008
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank TraveLover4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel

Property: Grand Hotel
Address: 17 Shri S R Marg | Ballard Estate, Mumbai (Bombay) 400001, India
Location: India > Maharashtra > Mumbai (Bombay) > Gateway of India
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #116 of 441 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
Behind the magnificent stone facade lie finely appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 
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