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“A 5 Star Dumpyard never seen before. Unbelievable.”

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Palms Hotel & Convention Centre
Ranked #429 of 453 Hotels in Mumbai (Bombay)
Reviewed August 18, 2011

I stayed at the Villa in this hotel. What a big mistake I made in thinking a 5 star hotel is always very good.

This place is a trash dumpyard with everything you will see which should not be seen in a 5 star hotel. Firstly this hotel is under expansion, leave out the makeover, and mainly targetting only big corporate crowd and is not at all interested in luxury at all.

Beginning with the Arrival, there was no reception staff or anyone to greet or take care of you. Its like a 2 star hotel where you have to stand in queue to wait your turn. After the staff took me to my room, I was shocked to see the entrance of the building with poor wooden door with very substandard quality. They have newly painted the Rooms which are done very very shabilly. After entering the bathroom, I could see cobwebs all around and the floor very dusty with white particles if you touch them.

I immediately ordered for a better room. The new room was a bit better in looks but the issues were endless. Telephone not working in the beginning, then room TV not working, remote not working. The staff did not help at all in understanding the electronics of the room. Plug points not at all working. Jacussi in the bathtub not working. The lights in the bathroom not working. Doors inbetween the rooms all jammed up. The bed is like a rock which has no softness at all. The sofa is more soft.

Asking is the biggest mistake I made. Whenever called, the staff have never obliged at one go. You have to keep calling them up again and again.

The breakfast is very mediocre for the price they are taking. I think 3 star will be far superior in quality and service. Calling for the buggie and there will be an endless wait for the same.

DO NOT GO TO THIS PLACE. YOU WILL MAKE THE BIGGEST MISTAKE OF YOUR LIFE.

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  • Stayed: August 2011, traveled with family
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Thank RaviMansinghka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 - 71 of 176 reviews

Reviewed June 9, 2011

The Hotel is well situated away from the city traffic, in plush greens and hills of Goregaon East. The hotel is very well built though an old property, and has all the facilities that one can need. The staff is receptive. The hotel is good for enjoying the stay in Mumbai, if you are a nature lover. As it is situated slightly off the city on the hills, the biggest problem is the non availability of local transports. No taxis or autos, so you have to rely on either your own cars or hotel cabs which are very expensive. Even the Meru cab services refuse to pick up from the hotel.

  • Stayed: May 2011, traveled on business
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Thank karanvni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2011

Nice place in middle of the town with loads of greenery though getting there is not so easy had to ask couple of times. Room was excellent with a pool attached to it. Room service is not up to the mark, need to be improved. overall a nice place to stay.

  • Stayed: August 2010, traveled on business
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Thank Harmeshg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DySalesHead, Public Relations Manager at Palms Hotel & Convention Centre, responded to this reviewResponded October 21, 2011

Thanks a lot for the review and hope you will be with us again, whenever in Mumbai.

Regards

Ashish Mehta
aashish@palmshotelmumbai.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2011

it was really a great hotel as it says...
the room was very spacious with well equipd mini bar, enough gest emenities..
as we checked in to our room it was verry chilled as we are in kashmir or somwhwere in atlantic.
the service in restaurant was great and vrey prompt staff were very helpful and highly educated and good at their work.
room service was very fast like bullet train...we got our full dinner within 25min.
i recomend this hotel for everybody who wants to have seven star experience in four star price.

  • Stayed: March 2011, traveled with family
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Thank littyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DySalesHead, Public Relations Manager at Palms Hotel & Convention Centre, responded to this reviewResponded October 21, 2011

Thanks a lot for the review and hope you will be with us again, soon.

Regards

Ashish Mehta
aashish@palmshotelmumbai.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2011

We went to this hotel for one night stay. Decent experience, not five stars by any standards but definitely different from the other crowded five stars. we got the particular villa ie 8511 what we wanted as this one has the best possible view.
private pool is a small dip pool but it does have a nice view. Room service takes time and is chargeable. jacuzzi inside the room was good. the next day breakfast was nice.
in all good for a one night stay.

  • Stayed: February 2011, traveled as a couple
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Thank rauljain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2011

Very old, dirty, 50% of the dishes impossible to eat. In addition, it is very expensive and waiters are not very kind. Several months after, it is still a nightmare.

  • Stayed: September 2010, traveled on business
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1  Thank AutourMonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2011

We had selected Royal palms villa for 2 nights and had high expectations, but it proved to be a big disappointment. The rooms and bathrooms were indeed spacious and clean, but a couple of minor delayed services when it comes to providing towels or bathrooms or tempertaure control for the rooms! It does offer privacy and good view yet doesnt live up to basic standards for such big hotel group!
Firstly, the breakfast served was quite cold by 10am and nothing wow, having tried a couple of other places in mumbai as well! Secondly, when we needed simple paracetemol and band aid, the hotel didnt even have that in the first aid kit!
Lastly, we got charged for 3 nights when we stayed for 2 nights and the hotel is very inefficient to deal with such request since more then 2 weeks time! Excuses of emails or internet not working were made! which is ridiculous!
Overall, for the value of money and hype of these villa, we were really disappointed by the service provided to us!

  • Stayed: November 2010, traveled as a couple
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1  Thank SneBhatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DySalesHead, Public Relations Manager at Palms Hotel & Convention Centre, responded to this reviewResponded October 20, 2011

We apologize for the inconvenience .We do appreciate your valuable feedback. We have gone ahead and refurbished the organisational structure and would request you give a second chance for us to offer you a better experience.

Please feel free to contact me at aashish@palmshotelmumbai.com.

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Additional Information about Palms Hotel & Convention Centre

Address: Unit 169 Goregeon, Mumbai (Bombay) 400065, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Luxury Hotel in Mumbai (Bombay)
Price Range: $1,181 - $1,250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palms Hotel & Convention Centre 4*
Number of rooms: 244
Official Description (provided by the hotel):
Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more   less 
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Also Known As:
Palms Hotel Tower And Villas
Royal Palms Park Plaza
Hotel Royal Palms Mumbai
Royal Palms Mumbai

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