I stayed at the Villa in this hotel. What a big mistake I made in thinking a 5 star hotel is always very good.
This place is a trash dumpyard with everything you will see which should not be seen in a 5 star hotel. Firstly this hotel is under expansion, leave out the makeover, and mainly targetting only big corporate crowd and is not at all interested in luxury at all.
Beginning with the Arrival, there was no reception staff or anyone to greet or take care of you. Its like a 2 star hotel where you have to stand in queue to wait your turn. After the staff took me to my room, I was shocked to see the entrance of the building with poor wooden door with very substandard quality. They have newly painted the Rooms which are done very very shabilly. After entering the bathroom, I could see cobwebs all around and the floor very dusty with white particles if you touch them.
I immediately ordered for a better room. The new room was a bit better in looks but the issues were endless. Telephone not working in the beginning, then room TV not working, remote not working. The staff did not help at all in understanding the electronics of the room. Plug points not at all working. Jacussi in the bathtub not working. The lights in the bathroom not working. Doors inbetween the rooms all jammed up. The bed is like a rock which has no softness at all. The sofa is more soft.
Asking is the biggest mistake I made. Whenever called, the staff have never obliged at one go. You have to keep calling them up again and again.
The breakfast is very mediocre for the price they are taking. I think 3 star will be far superior in quality and service. Calling for the buggie and there will be an endless wait for the same.
DO NOT GO TO THIS PLACE. YOU WILL MAKE THE BIGGEST MISTAKE OF YOUR LIFE.
- Official Description (provided by the hotel):
- Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, Hotwire and Evoline ltd so you can book your Palms Hotel & Convention Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Palms Hotel Tower And Villas
- Royal Palms Park Plaza
- Hotel Royal Palms Mumbai
- Royal Palms Mumbai