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“A very good hotel for the business traveler - extended my stay at the hotel.”

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Residency Hotel Andheri
Ranked #62 of 456 Hotels in Mumbai (Bombay)
Reviewed March 4, 2011

As I used to be out during the mornings, I used the hotel mostly for a peaceful sleep.

Liked:
- Value for money. Although it did not have a health club, spa, or a swimming pool, it fitted my requirement nicely.

- Room was spacious, comfy bed and nice bathroom facilities. There is 24 hour hot water supply contrary to an earlier review and hotel staff are kind to provide additional bath towels and amenities if required. Good room service.

- LCD TVs with good satellite channel coverage.

- Laundry service was efficient. Same day service - delivered by 7pm if handed over early morning.

- Very close to the airports. Maybe not near the main business district - but my trip to Mumbai covered central and south, so this was a good location. There is some construction, but this is present all over the city as it is gearing for the metro. Also, if you are traveling by taxi or rickshaw, mention the hotel's location to be on Andheri - Kurla road, Andheri East, close to the Highway - this may help you avoid unneccessary additional sight-seeing ! Also from the hotel and being familiar with Mumbai and given the construction, I picked up taxi / rickshaws at the highway junction (5 minutes walking distance)

- My breakfast was complimentary and they have variety of items on different days. Restaurant serves lunch and dinner - but I mostly missed the lunch session as I was out. Restaurant albeit looks small, is adequete for dining.

- I had to extend my stay by one more day and chose the same hotel. In my case, was able to give one day prior notice and the staff were accomodating.

- I noticed that guests were mostly business travelers, but did see a family with kids in the lobby - however do not know if they stayed at the hotel.

Disliked:
- The hotel has exended by one more floor (8th floor) , but access to this floor is only by stairs. I asked to be shifted to one of the rooms on the lower levels and the staff accommodated.

- The bathroom wall facing the room is transparent glass. Looks trendy, but very odd - Would suggest if they could atleast glaze the lower portion of the glass wall.

  • Stayed: February 2011, traveled on business
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3  Thank vright321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 - 395 of 449 reviews

Reviewed February 26, 2011

It was a very good experience to stay in the Residency hote.
Only one problem we faced.
when we went ahead for check out, lights went off and back up was also not working.
after a wait of approx 1 hr, electricity came and finally we checked out.
when asked the receptionist, she said it happens only twice a year.
but apart from this small bad experience, stay was wonderful.

staff was very courteous, very helpful.

  • Stayed: February 2011, traveled on business
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Thank marutiDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2011

stayed here 1 night...would def stay here again. for an indian hotel its spotless.rooms are good....huge bed ..clean sheets etc, flat screen tv...safe.sofa..coffee table. service was excellent...v efficient.. shuttle to and from airort was excellent and quick. good vlue for money.

  • Stayed: February 2011, traveled as a couple
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1  Thank alanaspinall33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2011

Pros: 1. Amazing customer service - the front desk staff is super helpful in getting you situated and in answering any questions regarding to sight-seeing. Will give you tips on taxis and safety. Ask for a travel map to find your way around to local sites.

2. Rooms decent for the money. Updated. Bathroom is a bit funky, but how much time do you really spend in the bathroom? It's not like you're sleeping in it.

Cons: 1. Location - it's about 1.5 hours away from all of the major sights (Gateway of India, etc.) which can sometimes be longer once you get stuck in traffic. Skip the taxis and jump on the local trains that lead you to the ChurchGate Station from where you can walk 15-20 minutes to the sites or take a metered cab. You'll save a ton of money on transportation and miss the sketchy cab drivers who will take you the long way in and out of the city in driving the meter up and making more money.

2. Water Issues - This could be a con leading to a very good resolution. The hotel had pipes burst/break during the night of our last stay. Coming back hot and sweaty from a day of sight seeing, we were a bit disgruntled to find that the water was not working. A call to the front desk always answered with "It shall be fixed in 15 minutes." This began at 7:30 p.m. and by 11:30 p.m. the 15 minutes became really too much for me. At 11:30 p.m., when I finally showed some aggravation, the front desk manager said that I can get a bucket of cold water to shower in. I was happy with that. 30 minutes later, the bucket of water didn't arrive. So I finally called and asked if they would like me to come down and get the bucket myself because I couldn't wait another half an hour. In 15 minutes I had the cold water.

Fast forward to next morning - problem wasn't solved. We had to check out, but the hotel promised us that we could come back after our day of sight seeing and they would provide us with another room free of charge for us to shower and change in. This worked out perfectly for us seeing we were leaving Mumbai that evening at 9pm. So a very negative situation turned positive for us.

I understood about the pipes breaking and their hands being tied in getting it resolved. I didn't understand the 5 hour wait to get a bucket of water to shower in.

Other than that...hotel was good!

  • Stayed: January 2011, traveled as a couple
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Thank safire1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2011

The hotel is conveniently located with respect to Andheri Station, Western Express Highway, Technopolis International Airport etc. The rooms are reasonably clean though the decor is tacky. The biggest problem was that there was no hot water in the bathrooms except for in the mornings. No toiletries were available. Food is not quite great in the hotel but the 'Maharaja' restaurant that is famous of South Indian non veg food is just across the street.

  • Stayed: January 2011, traveled on business
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1  Thank sightsofindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2011

The hotel is conveniently located with respect to Andheri Station, Western Express Highway, Technopolis International Airport etc. The rooms are reasonably clean though the decor is tacky. The biggest problem was that there was no hot water in the bathrooms except for in the mornings. No toiletries were available. Food is not quite great in the hotel but the 'Maharaja' restaurant that is famous of South Indian non veg food is just across the street.

  • Stayed: January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ratulg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2011

The Residency Hotel has a good location on Andheri East Mumbai. The rooms are of good quality. The room it self were nice and big with a very good aircon, bed and a fairly good selektion of channels on the tv. I think that there might be some bugs in the bed. The bathroom is ok. Some of the staff were friendly the other pretty dodgy ... only out to get your money forexsamle by charging overpriced for taxi rides etc. Internet is available at no extra cost. The hotel is very close to the airport, as such useful for an early morning outbound flight/late arrival.

  • Stayed: December 2010, traveled on business
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Thank rswaika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residency Hotel Andheri

Address: 213/1 Residency Suren Road, Mumbai (Bombay) 400093, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #62 of 456 Hotels in Mumbai (Bombay)
Price Range: $65 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residency Hotel Andheri 3*
Number of rooms: 96
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