I start this review by stating this is the only time I have visited Mumbai and so I have nothing to compare the Shalimar with in terms of other Mumbai Hotels.
I received a very efficient and friendly service from reservations staff before the visit, and they helped me with booking airport transfers which was really helpful.
The hotel itself looks like it has had a recent facelift. The reception area and the rooms are clean and modern, the bathrooms were very nice, and the bed was very comfortable.
We had a slight issue when we arrived in that the toilet in our room hadn't been cleaned thoroughly, but we called reception and this was dealt with immediately.
The service in the restaurant was a bit haphazard, and the breakfast wasn't really to our taste, but you can't have everything.
There was also a bit of tip-chasing from one staff member when we needed the business centre opening up for us, which was rather awkward. We understand the tip culture and paid at the appropriate times along the way, but didn't think we should tip just to have the business centre door unlocked...
The reception staff were friendly and helpful throughout, the room was cool and clean, and the location is good, so overall, this is decent option for a short Mumbai stay, in my limited experience.
- Official Description (provided by the hotel):
- The Shalimar Hotel is a trend setting 4 Star property located downtown, within South Mumbai’s elite residential enclave. The surrounding precinct is a Shopper's paradise and a fashionable hub of social activity and nightlife. Approximately a 40 minute drive from the Mumbai airport, The Shalimar Hotel is close to Mumbai's business district, hospitals, shopping and entertainment.The hotel offers trendy and timeless elegance, warm personalized service and a uniquely enjoyable hospitality experience. ... more less
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