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“Best Hotel in India”
5 of 5 bubbles Review of ITC Grand Central

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ITC Grand Central
Ranked #13 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Aurangabad, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best Hotel in India”
Reviewed August 3, 2010

This happens to be the best hotel I have ever stayed in. The Hotel Building looks very Impresive. It is the perfect blend of old design with modern technology. it a bit far from the airport. but when you are in the hotel you feel that every penny you spent was worth it.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rakeshattimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, August 5, 2010
Dear rakeshattimes

Thank you for your kind feedback.
We appreciate your time in giving us a feedback and look forward to seeing you back in the hotel soon.

Regards
ITC Grand Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,630 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mumbai
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 29, 2010

I've eaten at the hotel's restaurants several times but this was the first time i stayed here. As expected the hotel rooms are at par if not higher than the quality of its restaurants.

They even allowed a complimentary extended checkout, which was just what my wife and i needed! Strongly recommend.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mustang_nismo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, July 10, 2010
Dear mustang_nismo

Foremost, thank you very much for your kind feedback.
We are indeed grateful to you for giving us an opportunity to serve you and glad that you liked the accomodation rooms.

Looking foward to seeing you
Paul
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Mumbai
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 29, 2010

I was quite sceptical of this location when it was getting built. Never knew that the Parel area of Mumbai is going to be the next big thing in Mumbai & this hotel will milk its future. Went for a conference for couple of days & really loved the property. Very centrally located. You can stay here & work either in Suburb (due to the Sealink) or in south (20 mins drive). Have some fantastic resturants. I particuarly like the Kebab & Curries. You will relish this place. Rooms are example of south asian hospitality & has all the amenities. The shopping bonanza of Phoenix mills is very near. Indeed its the towering gem of mumbai.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Ontu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, June 30, 2010
Dear Ontu

Thank you very much for sparing few minutes of your time in guiding us with your feedback.
We are glad that you had a pleasant time during the conference as well as a comfortable stay in the hotel.
Your generous feedback would definitely go a long way in motivating the staff of the hotel.

Looking forward to seeing you back in the hotel.
Regards
ITC Grand Central Team
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New Delhi
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 28, 2010

Excellent rooms - of course its a Luxury Collection property - and you name the service - these simply incredible ITC guys will make your stay a WOW!

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NirmalyaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, July 10, 2010
Dear NirmalyaG

Thank you very much for your feedback and at the same time our sincere gratitude for giving us an opportunity to serve you.

Looking foward to seeing you back in the hotel soon.
ITC Grand Central
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2010

I have attended several business meetings and conferences at the ITC Grand Central and as compared to the venues further in South Mumbai, this location serves much better as a central location.

Especially if you have attendees flying in for the meeting, it cuts travel time in half from the airport and makes it more efficient.

The service is good and what one would expect of the establishment. The exclusive tea area at the top is wonderful as well. Perfect place for a quite closed meeting with few members.

The food is better than what I have experienced at other establishments of its ilk. The buffet at the ITC Grand Central is highly recommended. While I was at the hotel, I also had the good fortune to run into a few of the international cricket players including Adam Gilchrist, Andrew Symonds, Herschelle Gibbs, R P Singh, etc as it was a base for their team for the IPL matches in mumbai.

  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ravingreporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, June 29, 2010
Dear ravingreporter

Foremost thank you very much for your feedback. We are glad that we were able to address all your requirements as well as meet your expectations.

Happy to hear that you enjoyed your visit to the Point Of View Lounge on the 30th floor.Thank you very much for your kind words with regards to the buufet in the coffee shop Hornbys Pavillion. It will go a long way in motivating our dediacted chefs as well as the food & beverage staff who takes utmost care in delivering the best.

Looking fowards to serving you
ITC Grand Central
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Bombay
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 25, 2010

This place can simply win you over by the food, but there is indeed more to it.

Located in Parel, it is fairly accessible by both business districts of South Bombay & BKC. Would be a good choice if your visit requires you to travel to various places within the city.

The service at ITC is pleasant. The check-in is courteous but I have had instances of some delays occuring in check out and getting the car or luggage from the concierge. Not a major irritant, but cannot rule out the event even in unexpected slots.

The hotel property is tastefully done. The rooms are well done as well. Ensured a comfortable stay and sleep. The service was prompt and courteous.

When at this hotel, a visit to their restaurants is highly recommended. You'll be safe picking any cuisine. Though the group is famous for its North western Cuisine, and visiting "Kebabs & Curries" simply must be on your list. Go for the Dal Bukhara without fail. Follow the recommendations of the stewards if you have specific dietary considerations.

The gym facilities are good, and the roof top swimming pool is a real pleasure.

All in all, check your travel plans first. If your criscrossing the city, do certainly consider this option. It is worth the stay.

  • Stayed September 2007, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank PerpetualWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, June 29, 2010
Dear PerpetualWanderlust

Foremost thank you very much for taking a few minutes of you time in guiding us with a feedback of your stay in ITC Grand Central Mumbai

We do apologise for the delay caused during check out and waiting for the car. We assure you that this was an abberation from our side, for we do not entertain any delays to our guests.

We also would like to thank you for giving us an opportunity to serve you with our wonderful and comfortable accomodation rooms and also show case our culinary skills through the world famous Kebabs and Kurries restaurant.

Hope to see you back in the hotel soon.
ITC Grand Central Mumbai
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Delhi
Level Contributor
6 reviews
5 hotel reviews
Reviewed June 24, 2010

I had Stayed IN This HOTEL in MAY 2010. I had already stayed in this hotelealier also . It is nice hotel property . I t is a 5 Star hotel. exellant service ,good food.. This Hotel RUN by ITC GROUP.It is Centally located in mumbai Parel area..Recommends for stay if some one can afford 5 star hotel rates.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bprasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, Manager at ITC Grand Central, responded to this review, June 29, 2010
Dear bprasad

Thank you very much for your kind and motivating feedback . It is indeed an honor to be of service.

Looking foward to seeing you back in the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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