I have always been staying in ITC Maratha during my Mumbai trips, but this time, my meetings were in Lowar Parel office, so I decided to stay in the ITC Grand Cental, which in my opinion, should have been a similar experience. But it was not, and next time I am going to choose ITC Maratha.
So, the good points fist:
The rooms are very comfortable, well spaced out, bathrooms have everything you need. If you find anything missing just call them and it will be there in minutes.
The food was great! Specially the punjabi food they have. If you are staying there, I must recommend that you try the food there.
Now, the not so good part:
Room service, not sure if this is an one-off case, but the soap and slippers in my room were not new, but used ones! I had to ask for a replacement. This should not be the case for such a hotel. This was a sure miss at the room service quality part, that too while making the room ready for a new customer. This is not the case with Grand Maratha, where I stayed thrice and same excellent service level every time. The daily cleaning service is good, but there were stains on one of the towels, which again is not good for the reputation of the ITC Standards.
So, if I have to stay close to Parel next time, I think I will try some other hotel, and not this one. But most probably, I will still choose ITC Maratha, as the travel to Parel from Andheri is not that bad in an AC Cab.
So, I love the food quality, location, room, and the behavior of the staff there, but the room service was kind of average.
- Official Description (provided by the hotel):
- : ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more less
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- Also Known As:
- Itc Grand Central Hotel Mumbai (Bombay)