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Reviewed May 1, 2017

The hotel is conveniently located near most of the offices in the Lower Parel area. Room is very spacious and obviously being an ITC property, is very clean and comfortable. Hotel staff is very well trained and will go out their way to help guests. Overall an exceptional experience.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hemings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded May 5, 2017

Dear Guest,

Namaste!

Thank you for taking time out and sharing your review on TripAdvisor. We are delighted to read your compliments on our friendly services and overall comfort.

The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC Grand Central

Warm regards,
Kerman Lalkaka
General Manager, ITC Grand Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2017 via mobile

the best staff ever seen in my life speciallly mam sadaf at the main counter so polite and dey all made us so comfartable . we all felt that it's our own house . the way you guys treated us just want to say thanx to sadaf mam regards : himanshu bhandari

Date of stay: May 2017
Trip type: Traveled with family
Thank HimanshuB399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2017 via mobile

I have recently spent two nights staying in one of their junior suites. The accommodation was immaculate and the ambiance of the hotel took you back in time. It was a refreshing change from many of the modern hotels. Being in the Parel area there are numerous bars and restaurants close bye that give you a variety of options. If you are looking for a place to explore mumbai or to even to escape the city I would recommend the ITC.

Date of stay: May 2017
Trip type: Traveled solo
Thank dougiek31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded May 5, 2017

Dear Guest,

Namaste!

Thank you for taking time out and sharing your review on TripAdvisor. We, at ITC Grand Central strive to offer exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service.

We are delighted to read your compliments on our friendly services and overall comfort. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC Grand Central.

Warm regards,
Kerman Lalkaka
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2017 via mobile

Thank you Sammadhan for arranging a great tour of Mumbai and taking care of lots of details expertly! Well done!

Breakfast buffet was terrific, though watch out for sky high liquor prices (at dinner!)

Take a walk through the rough and ready typical Mumbai street scene in the neighborhood - can easily do a big loop around hotel- super friendly city - went to a food cart on the corner and had a "Masala Toast" - to die for! Be courageous! And R35 for a delicious sandwich that you will never forget (75 cents - and yes, my digestion was fine)

India is a place with people with big hearts and generous spirits- and ITC GC - is no exception.

Date of stay: April 2017
Trip type: Traveled on business
Thank Sterlnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded May 5, 2017

Dear Guest,

Namaste!

Thank you for choosing to stay at ITC Grand Central, Mumbai and for posting feedback of your stay on TripAdvisor.

The team is happy to learn that you were impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise is a reward for all their initiative and effort.

The team and I, look forward to the pleasure of welcoming you back very soon.

Warm regards,
Kerman Lalkaka
General Manager, ITC Grand Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2017 via mobile

I visited the hotel along with my 30 other colleagues on a business trip.We were really missing our home and friends. But hotel staff are so good that they use to take extremely good care of us especially Gadriann D'Souza. She is one of the best staff in the hotel possessing pleasing personality. I would like to say that staff is what that makes this place great.

Date of stay: March 2017
Trip type: Traveled on business
Thank tripitc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded May 5, 2017

Dear Guest,

Namaste!

Thank you for choosing to stay at ITC Grand Central, Mumbai and for posting feedback of your stay on TripAdvisor.

The team is happy to learn that you were impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise is a reward for all their initiative and effort.

The team and I, look forward to the pleasure of welcoming you back very soon.

Warm regards,
Kerman Lalkaka
General Manager, ITC Grand Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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