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“Most Comfortable & Caring Hotel”
5 of 5 bubbles Review of ITC Grand Central

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ITC Grand Central
Ranked #13 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
New Delhi, India
1 review
“Most Comfortable & Caring Hotel”
5 of 5 bubbles Reviewed October 30, 2013

It has always been so pleasant and most comfortable stay with the Hotel where they do their best to take care of Guests to make them feel at home. Elegantly & well furnished rooms make the stay more cheerful. The Breakfast is the BEST of all the Five Star Hotels I have stayed in last fifteen years.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 433Bravo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,631 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (373)
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English first
Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

Coming from the world of lavish and fancy lifestyle of San Francisco, Miami and , Washington DC I just expected a normal luxury hotel. However, the people at this Hotel will make you feel like you are the USA President! The security is exceptional and the location is near train and shopping. Nestor in the concierge is connected with everyone, Sharda has one of the greatest smiles and Indian charm that you will find in the world, and Abhaijeet who is the restaurant manager provides all of the local Indian foods as part of the amazing breakfast buffet for those who may be too busy to venture out into the street foods. I have never met a staff like this anywhere, they just make you feel so special and pay attention to all your details. I felt like crying when leaving because I became so attach to the team. One of the things that I really enjoyed was the additional sleep comforts that they added, like warm hot chocolate delivered to my room every night for free and my selection of pillows and fragrance to help me better slumber. Hats off to ITC Grand Central and the wonderful team!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank askdominique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 29, 2013

I never ever found such a kindness within the staff in any place in the world. Just thank you.
I want to remark especially the amazing daily work and commitment of Ms Sharda Thapa who has assist us during our stay really much more that what is usually costumed. In summary memorable , thank again

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lchiv3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandimandir
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 28, 2013

On a business trip to Mumbai, my hosts arranged for me to stay at ITC GRAND CENTRAL! And what an experience! The decor was lovely, the rooms ultra luxury, facilities useful and hospitality-unmatched! Their buffet breakfast serves a huge variety and delicious to taste. Truly GRAND experience. BKG

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkgnona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
125 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

Very convenient location for business travelers to Lower Parel.
Check-in was very smooth and fast. Rooms are nice and have enough space. I loved the diwan (elevated sitting space) by the big window pane overlooking the city. A perfect place to enjoy a cup of tea, read a newspaper or book or just gaze outside. I also used this place for doing yoga.
Internet connectivity was very good and reliable and part of the room package.
Fruits and toiletries were duly replenished and I did not have to make a call for anything that should have been there.

Gymnasium - decent size and well equipped. Tread mills are new, smooth and have smooth tv screens and controls. Nice Sony Headphones to use, fruit and water available. May be an addition of lemonade would make this place perfect.

Swimming Pool - Its indoors, right next to the gym. The far end has little space under the sky... but beware of the pigeon droppings. They are up there smiling and waiting for you. The hotel has put nets which are not good enough - they should think of doing something else as there were droppings in the pool as well.

Change rooms - are little far away from the pool and you have to walk by the gym glass panes to get there... i found this little odd. Rest everything inside was perfect - fresh towels, steam, sauna, chilled shower, spa etc.

Dining - Kebabs & Kurries and Shanghai Club are fantastic options. Strange though that to reach Shanghai Club you have to pass through KK. You have Oriental on your mind and you pass through a heavy dose of some Kebabs and Curry odor. Very strange infact.
KK is a larger set up and more crowded and one of the best places in town for Kebabs.
Shanghai Club serves some authentic stuff and I would recommend a combo meal which is very reasonable and fantastic deal - soup, main course and a glass of wine for some 1700 odd bucks. Special thanks to Balwinder for helping me make the right choices and his recommendations for Prawn hot n sour soup, chicken shunan style, ginger capsicum burnt garlic rice were just perfect.

Breakfast at Hornby's pavilion was an absolute delight. Elaborate and great variety of stuff... I just loved the South Indian breakfast options and the best so far I have had in Mumbai. Kudos to the Chef - Onion masala dosa, variety of chutneys, filter coffee - everything was just perfect.

Lastly, I forgot my I Pad charger and got an email next day regarding the same. I requested it to be sent across to Delhi by courier and it was there in less than 24 hrs by express courier. Thanks to housekeeping team - Amar for finding it, Anju Sawhney and Dipali for the communication and sending it across.

Again a special mention of Balvinder Singh - Guest Service Coordinator. He made me feel special and that's what I call 7 star service and amazing Attitude. Keep it up!!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashimprabhakar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
102 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed October 26, 2013

The hotel is well located in the city but desperately need renovation. Staff are very friendly and helpful. Breakfast restaurant was interesting but a selection of Indian and western fares, if you are looking for croissants or Danish pastries there is a small corner for it but Indian dishes are taking the larger part of the buffet.

Stayed October 2013, traveled on business
Helpful?
1 Thank SamAtlantis_Bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
1 review
5 of 5 bubbles Reviewed October 22, 2013

I had been for 2 days stay at Mumbai ITC Grand, for attending the business conference
It was pleasant experience on the arrival itself with welcome and allotment of room, Quick suggestion for breakfast, good service and spread at breakfast, Next morning it was more time for the breakfast and meal too, I would recommend to all food, Service and room all really worth a experience, I would want to give more marks than that of some of the international names at USA

Room Tip: Higher floor, looking over to tall building at a distance... Its Mumbai still its good location
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mutalik_milind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 25, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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