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“First Impression is the last impression and I got excellent one with ITC Grand, Parel, Mumbai.”
Review of ITC Grand Central

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ITC Grand Central
Ranked #12 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Pune, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First Impression is the last impression and I got excellent one with ITC Grand, Parel, Mumbai.”
Reviewed October 10, 2013

Its said that first impression is the last impression. It was my very first stay at ITC group of hotels and I got impressed very much with the very first experience. The breakfast menu and services were just awesome. Though I stayed over here for just one day but I could make out the difference of comfort and services on very first day which reminds me of the world class services being provided in India.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abhay1275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 15, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us.

It is always our endeavour to create a memorable experience — from the moment you step through the door until it is time for you to depart.

We look forward to welcoming you back in your future visits.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Vadodara, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 2, 2013

It is simply awesome... everything is perfect food ambience service. i cant say anything wrong about this place. it was just perfect. i would love to visit this place again and again... the kulfi is very delicious

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank dhruvi_sharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 7, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

The hotel offers good facilities and is second to none. What makes this hotel standout from all the other hotels is the personal touch. Right from the reception team to the executive chefs make it a point to remember your name and tastes and will always be ready to help you. The south Indian food in this restaurant is yummy and should be tried.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suseel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 1, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us.

It is always our endeavour to create a memorable experience

We look forward to welcoming you back in your future visits.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
1 review
Reviewed September 29, 2013

This red building is a brilliant piece of architecture coupled with its fantastic staff and experienced personnel.

A true 5 star in the CBD.

I stay here every time I am in Mumbai and make sure that I recommend this to all my colleagues and friends.

Room Tip: The Executive Club rooms are great because they have the bed by the window so the view is fantastic...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 28, 2013

ITC Maratha was totally booked and since we had to visit customers in SOuth Mumbai, preferred staying here.

The rooms were ITC standard. However, I did not get the same feeling of warmth here as the ITC Maratha, else I would have given this a 5 as well.

For the business traveler I would definitey recommend this hotel, very quiet and nice, friendly staff.

The restaurants are a little out of the way and you need to find them if coming down from the rooms. We were guided there by a steward, who kept behind us more from a security point of view, and my colleague finally told him we were staying at the hotel before he left.

Nice place but definitely second choice when it comes to the Maratha.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HFKtheone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, November 18, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your valuable feed back. We will definitely make a point to look into your grievances faced while staying with us and ensure you have a very memorable stay with us on your next stay with us.

Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, Maharashtra, India
1 review
Reviewed September 28, 2013

I am a very frequent traveler to Mumbai and mostly stay at ITC. I prefer to stay at ITC for its hospitality and concern towards a customer. Its front desk stafff especially Ms Nancy whom I would like to compliement as “aapka jawab nahin” is too fast to complete the formalities and make sure that I am comfortable. ITC Grand Central has a very nice sky-high lounge "Point of View" gives you an excellent sight of Mumbai. Its also near to

Room Tip: Tower Rooms are excellent and have a good view of Mumbai. Very silent. You can ask for your preferre...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raj08402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 1, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your lovely feedback on Trip Advisor. We deeply appreciate your comments on our location, service and food & beverage.

We pride in our culinary excellence and our branded restaurants such as K&K which offers heritage cuisine of India are highly researched and have been fine tuned to be a gourmet’s delight by celebrated chefs of ITC Hotels.

We are gratified for your comment on our exclusive Point Of View Lounge located on the 30th Floor which offers panoramic 360 degree view of the city and the sea.

Thank you for your recommendation and look forward to welcoming you back in your future visits.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 27, 2013

Great rooms, amazing food and top notch service. Located in the heart of mumbai, makes it very convenient to connect to any part of the city. The food at the Indian restaurant is a must try! The hotel has offers like pay for one night and get a night free at any of the itc hotels. one should make use of these to get the right value.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gauravbparikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, October 3, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#12 Spa Hotel in Mumbai (Bombay)
#12 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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