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“Great place to stay”
Review of ITC Grand Central

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ITC Grand Central
Ranked #6 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed June 7, 2013

The staff is fantastic, everybody at reception is helpful, specially Gaurav.Nestor can help you with many tips for restaurants and shops. Breakfast is fantastic, with many options. 30th floor view lounge is fantastic for a drink.

Room Tip: The higher, the better (less noise and better view)
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  • Stayed: May 2013, traveled on business
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Thank BaganChueca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded June 14, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We thank you for your comments on the Point of View Lounge located on the 30th level of the hotel which offers luxuriant 360 degree views of the city and sea.

Thank you once again for your recommendation.

We look forward to welcoming you back

Best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,769 - 1,775 of 2,287 reviews

Reviewed June 4, 2013

A good hotel but i was not very happy with the space in the rooms and in the common area. More so the approach to the hotel is very annoying as the place had been dug up for maintenance. The service is good but not as per what could be expected of an ITC group.

  • Stayed: December 2012, traveled with family
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Thank Rajreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded June 5, 2013

Dear Guest,

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we deeply regret the inconvenience caused to you.

Request you to treat this experience in isolation and give us another opportunity to serve you at the ITC Grand Central, Mumbai. You can also reach me directly (kuldeep.bhartee@itchotels.in) for your next reservation and it will be our pleasure to be at your service.

Warm regards,
Kuldeep Bhartee
General Manager
ITC Grand Central, Mumbai

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Reviewed June 2, 2013

I have stayed at the hotel a number of times this year, and feel compelled to write a recommendation, which I rarely do. The staff is great, making it happen, from the front office, to the breakfast crew, to the great service at the Point of View Lounge on the 30th Floor, to the helpful staff in the gym and fitness room. In short, I would recommend this hotel if you have business in "Midtown" Mumbai - no need to look any further.

  • Stayed: May 2013, traveled on business
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Thank JasonBreemen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded June 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

We are delighted to know that you had a wonderful experience at the hotel. It is our constant endeavor to provide our guests with superior services and we are thank you for your appreciation.

We hope to welcome you back during your next stay in the city.

Best regards,
Hotel Management

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Reviewed May 27, 2013

the location of the hotel is good is you have work in that part of town. other than that there was nothing noteworthy that the hotel has to offer.

better options are the nariman point or bandra based hotels.

  • Stayed: May 2013, traveled on business
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1  Thank novice78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded May 28, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we sincerely apologize for the inconvenience caused.

Request you to give us another opportunity to serve you at ITC Grand Central, Mumbai and impress you with our offerings.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

I stayed at this hotel in at the beggining of May, it was amazing! The service was outstanding, breakfast great, the foyer and hotel overall is very impressive. The only thing I would say that for a hotel of this standard it does not have free wi fi, all the other five star hotels in that I stayed in all had this as a free service. Also my father order drinks for us one night in the Irish bar in the hotel and we were charged for double shots of vodka when we had not asked if we even wanted double shots, so you may have to watch out for that.

  • Stayed: May 2013, traveled with family
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    • Service
Thank MrsFreauf23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded May 28, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share your feedback with us on Trip Advisor.

We are happy to note that you had an enjoyable stay with us. Thank you for your comment on our breakfast offerings. Breakfast is one of the most important meals in a day and we endeavor to offer a balanced spread with selections from around the globe.

With regard to your comment on Dublin, we deeply regret your experience and the same has been shared with team to ensure that our services and product quality further enhances, in order to seamlessly meet the need and requirements of our guests.

Warm regards,

Hotel Management

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Reviewed May 22, 2013

On the way back home now :( Splurged on this great hotel on the way back. Lovely hotel great location fantastic team ..makes you feel really nice....loved this hotel the only problem the pool is a little small and entrance to the hotel even smaller but rest all is great not sure whether to rate it excellent or very good ....but way to go guys ..............

Room Tip: Higher the better
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  • Stayed: May 2013, traveled solo
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Thank thomasphilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded May 23, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us your feedback on Trip Advisor.

We are glad that we could make your trip memorable. It is a continuous endeavor to offer our guests-indigenous, luxury experiences through our commitment to quality service.

Thank you for your recommendation and we look forward to welcoming you back in your future visits.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

The ITC One suite, I used, was extremely spacious and offers a excellent city views. The massage chair in the room kept one busy. It was was as good as a small one room apartment.
The location is suitably central to most of the business centers in South & Central Mumbai.
The breakfast & dinner buffet menus has excellent spread and had all the good choices. The staff is extremely friendly and very efficient.
However the pool was optimally sized , the gym could have been slightly larger
Overall a great location for a business trip may not be best suited in terms of location for a leisure trip with family as no close access to waterfornt.

  • Stayed: April 2013, traveled with family
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1  Thank RealIpMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded May 23, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Mumbai
#6 Spa Hotel in Mumbai
#9 Business Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#16 Family Hotel in Mumbai
Price Range: $167 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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