As part of a company programme, there were quite a few of us at the ITC Grand Central in Mumbai in the last week, and almost all of us - without fail - had cause to crib about the lack of some basic facilities at the hotel. For its opulence and the ITC tag, the Grand fell short of expectations.
It seems that the designers at ITC never intended for the hotel to accomodate Indians - nothing else can justify the lack of any water outlet near the western commode, forcing us to rely only on paper. The only other option is a water tub and a shower right overhead, without the option of a handshower. When you stay for three days with such restrictions, you realize you would have preferred a slightly more Indian place!
The buffet breakfast on the first day was remarkable for the variety, and most of it was delicious. After that, though, the spread was quite limited and often unimaginative. Good food, but definitely pedestrian when you consider what you are shelling out.
The elevators will move you from/to lobby and your floor through your key-cards, which means that you cannot move even a floor up or down to meet your colleagues on another floor, unless you solicit the help of the hospital staff. Makes sense from a security point of view, but a bit of an overkill that suggests that they don't trust their guests. Would it have been such a big problem to have the key-card authorize the bearer to have access to more floors? There were many occasions when I had to meet up with colleagues, and had to wait for somebody to appear with access to the floor.
Service - the human component - was the one area where ITC met expectations. They were courteous, polite and helpful.
I'd mark low for sleep quality because they had double beds, not twins. Makes it awkward when you are on a business trip.
- Official Description (provided by the hotel):
- : ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more less
- Reservation Options:
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- Also Known As:
- Itc Grand Central Hotel Mumbai (Bombay)