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“Ensuite toilets spoil the experience - if you are an Indian” 2 of 5 bubbles
Review of ITC Grand Central

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ITC Grand Central
Ranked #13 of 441 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bangalore, Karnataka, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ensuite toilets spoil the experience - if you are an Indian”
2 of 5 bubbles Reviewed April 15, 2013

As part of a company programme, there were quite a few of us at the ITC Grand Central in Mumbai in the last week, and almost all of us - without fail - had cause to crib about the lack of some basic facilities at the hotel. For its opulence and the ITC tag, the Grand fell short of expectations.

It seems that the designers at ITC never intended for the hotel to accomodate Indians - nothing else can justify the lack of any water outlet near the western commode, forcing us to rely only on paper. The only other option is a water tub and a shower right overhead, without the option of a handshower. When you stay for three days with such restrictions, you realize you would have preferred a slightly more Indian place!

The buffet breakfast on the first day was remarkable for the variety, and most of it was delicious. After that, though, the spread was quite limited and often unimaginative. Good food, but definitely pedestrian when you consider what you are shelling out.

The elevators will move you from/to lobby and your floor through your key-cards, which means that you cannot move even a floor up or down to meet your colleagues on another floor, unless you solicit the help of the hospital staff. Makes sense from a security point of view, but a bit of an overkill that suggests that they don't trust their guests. Would it have been such a big problem to have the key-card authorize the bearer to have access to more floors? There were many occasions when I had to meet up with colleagues, and had to wait for somebody to appear with access to the floor.

Service - the human component - was the one area where ITC met expectations. They were courteous, polite and helpful.

I'd mark low for sleep quality because they had double beds, not twins. Makes it awkward when you are on a business trip.

  • Stayed April 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank S-RamX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 17, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share your feedback with us on Trip Advisor.

We have noted your comments and have drawn the required learning to ensure that our services and product quality further enhances, in order to seamlessly meet the needs and requirements of all our guests.

However we request you to note that guest safety and security is of utmost importance to us and the unique elevator access system provides security and privacy to all our resident guests. We deeply regret any inconvenience caused to you unwittingly.

We take pride in our culinary traditions, our cuisines and food and beverage offerings have been fine tuned to be a gourmet’s delight. Breakfast is one of the most important meals in a day and we endeavour to offer a balanced spread with selections from around the globe. The selection mentioned was tailor made as per your corporate requirement at our banquet venue.

Your comment on our warmth and human component has been deeply appreciated by us.

We look forward to welcoming back.

Warm regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,596 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (368)
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English first
New Delhi, National Capital Territory of Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

Hi, I stayed at ITC Grand Central Mumbai for 2 weeks, and the stay was very good. Rooms were very net and clean. Good service and hospitality. Food was awesome. Staff were very helpfull. I really enjoyed the stay.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sajeeshsatyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 16, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments..

We are pleased to note that you have had an enjoyable and pleasant stay with us and we look forward to your next visit.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 12, 2013

Yes if you are a business Traveller , NO for Families
Yes for Breakfast , No for Resturants , Mumbai offers better Resturants
Location OK , Not Posh , Not easily Accessible
Staff is excellent and Helpful
Cleanliness Impeccable
Location DIsadvantage

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AzamFazal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 13, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we sincerely apologize for the inconvenience caused.

We take pride in offering our guests best culinary traditions. Our signature restaurants cuisines have been researched and refined to be a gourmet’s delight. We always endeavor to offer the very best in the world. Therefore, we deeply regret any inconvenience caused to you unwittingly.

We truely value your patronage and look forward to welcoming you back .

Best regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

good time 2 spend wit friends after a whole day of shopping & mumbai darshan.
wit lots more 2 explore in mumbai we needed a proper sleep this hotel provides u wit good room service & good staff , great food , great value for money, excilent stay.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank arorad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 11, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share such a wonderful feedback on Trip Advisor.

We are delighted to know that you had a pleasant stay with us.Your recognition of our food and beverage and services, are appreciated by all of us.

Thank you once again for your recognition and we look forward to the pleasure of your continued visits.

Best regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 10, 2013

Being a business traveler our expectations are always high all the time. but when u are going out of town or country for ur business purposes. u require a good place to stay from where u can manage all of ur requirement during d stay like meeting room,business center, secretarial services etc....over all u need a good environment and good food with the good service and humble staff or
people to make ur business visit completely successful ..i think so..hope all d business traveler would be agree with me ?

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BRIJESHGOSWAMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 15, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. It is our endeavor, at ITC Grand Central, to provide guests with quality service and feedback, such as yours encourages us to excel further.

We are pleased to note that you have had an enjoyable and pleasant stay with us and we look forward to your next visit.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

After a days long stressful work in the city like Mumbai, its a delight to retire for the day in a hotel which is located so centrally in the busiest part of the city .
The warmth n the hospitality shown at Itc Grand Central is nowhere to compare with any of the older or the newer hotels of the city.
The hotel staff offers the best attention in detail to its customers..from the point of check-in to the best in room dinning, and the access to the Point-of-view on the 30th floor with amazing view of the beautiful city skyscrapers and occasionally meet the GM of the hotel n interact with him over a glass of fine wines they serve at POV.
Itc Grand Central in my view is the MUST stay hotel of city of Mumbai.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank surajteja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 11, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your gracious comments.

Your appreciation of our hotel, food & beverage, the location and our staff is overwhelming.
We thank you for your comments on the Point of View Lounge located on the 30th level of the hotel which offers luxuriant 360 degree views of the city and sea.

Thank you once again for your recommendation.

We look forward to welcoming you back

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I recently completed a two week stay at the ITC. It is a great hotel with all the comforts you would expect - great staff, comfortable rooms, and excellent food. I only had one problem with my stay. I was there too long. It was a work project, not a vacation. The hotel has NO PLACE to relax outside your room. The lobby is not inviting and all the other locations are for food. They do have the sky room and they tell you about it everywhere....however, it is only for premier guests....which I wasn't. I did get a chance to check it out and it would make a great bar or place to relax and read a book. Wonderful views of the city.

Room Tip: I think they are all the same. Mumbai is a noisy city...they have good windows.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BobBusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, April 10, 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for sharing your experience with us on TripAdvisor.

We are very happy to learn that your stay with us was comfortable.. However, we have also noted your observations and are addressing the same.

We look forward to welcoming you back to ITC Grand Central, Mumbai in your future visits.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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