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“The best stay I have had in Mumbai.”
Review of ITC Grand Central

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ITC Grand Central
Ranked #6 of 456 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed February 9, 2013

This is my fifth time to Mumbai but my first time at this hotel. From the time I arrived to the moment I left I was treated superbly. The staff are very friendly and keen to assist, at any time of the day and in any way.
Very clean, spacious, lots of character and oozing charm, this hotel was very relaxing. My job is challenging and I need my hotel to take care of my needs so I can focus purely on my work. For this hotel, nothing was a problem.

  • Stayed: February 2013, traveled on business
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Thank Winson796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Please accept our heartfelt gratitude for your gracious compliments. It is our endeavor, at ITC Grand Central, Mumbai to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,632 - 1,638 of 2,081 reviews

Reviewed February 9, 2013

i was there with my wife and am so very much impressed with the hotel services that i would recommend it to everyone. according to our request flowers and cake were placed in the room. special thanks to nansi for showing me the 31st floor lounge which i would have missed on.

  • Stayed: February 2013, traveled with family
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Thank karanibhavik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We thank you for your comments on the Point of View Lounge located on the 30th level of the hotel which offers luxuriant 360 degree views of the city and sea.

Thank you once again for your recommendation.

We look forward to welcoming you back

Best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

Great property, nice and clean, spacious rooms, incredible staff and good location. Rizwan and Gautham in the breakfast room were incredible. They were hospitable, kind, had great service and catered to our every need. I had my elderly father with me who was ill and they helped me with every request he had. Both should be promoted for their outstanding work. Hotel is in Parel so depending on where you want to go in Mumbai, it might be too far south for you. Cabs into Juhu and Bandra were about 150 rupees.

  • Stayed: January 2013, traveled with family
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Thank RTejani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Please accept our heartfelt gratitude for your gracious compliments. It is our endeavor, at ITC Grand Central, to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

In a nutshell, totally ruined our holiday in Mumbai! I am a gold SPG member and received no recognition for it other than free internet which was slow and had to pay for high speed.
Front desk clerk lied to us at check in about available rooms because they had prechecked us in prior to arrival and could not be bothered to change our room. The room had a constant sewer smell and the hotel's answer to that was spraying the room with an air freshner!!! There are many nice choices to stay in Mumbai and this one is NOT one of them. It might be ok for a business traveller who is used to the horrible smell but do not ruin your holiday by staying here. I normally do not complain but I feel I should warn other SPG members and tourists about staying here.

Room Tip: do not stay here in any room! Hotel is old and the rooms have a sewer smell!!
See more room tips
  • Stayed: February 2013, traveled as a couple
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1  Thank hondaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we sincerely apologize for the inconvenience caused.

Your review has been taken up internally to ensure corrective steps are implemented at the earliest.

Request you to treat this incident in isolation and give us another opportunity to serve you at the ITC Grand Central, Mumbai.

Best regards,
Hotel Managment

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Reviewed February 4, 2013

This was a very nice hotel to stay at for business. Our trip took us to different parts of the city so the central location was good in terms of travel (despite crazy mumbai traffic). Once inside you are transformed to a serene place with touches that remind you of the old world of sophistication. Very charming hotel.

  • Stayed: January 2013, traveled on business
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Thank Alindgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us your review on Trip Advisor.

We are glad that we could make your trip memorable.

In keeping with ITC Hotels' philosophy of 'being rooted to the soil' and building hotels whose architecture is inspired by local history and culture, ITC Grand Central blends the old with the new and pays tribute to the Gothic architectural flourish of erstwhile Mumbai.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Staff was helpful , this was my first time to India. Kunal is the person to ask for assistance. He helped me find everything I wanted to do. Would stay here again time and time again. You will find the staff more than helpful, I stayed in a tower room. The food was Superb and continental breakfast was the best in any country I have been to.

  • Stayed: January 2013
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Thank Sasrico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. Your words of praise have been shared with Kunal, and we deeply appreciate the same.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

This time on my trip to Mumbai , for a change i visited ITC Grand with a lot of hope and i was not disappointed. Looks amazing from outside.. The interiors have just faded a bit in some parts of the hotel. The staff is very helpful. the room service is quick. The rooms are large enough to ones need. Location is excellent. only drawback is that it lacks the freshness of a new hotel, but otherwise its a treat to stay with. Recommended!

  • Stayed: November 2012, traveled on business
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Thank Gaurangsehgal5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded February 6, 2013

Dear Guest,

Greetings from ITC Grand Central,Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.

We are pleased to note that you have had an enjoyable and pleasant stay with us and we look forward to your next visit.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Mumbai (Bombay)
#6 Spa Hotel in Mumbai (Bombay)
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range: $185 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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