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All reviews aksa beach sea facing madh island swimming pool great weekend deluxe rooms buffet spread higher floor beautiful property restaurant staff courteous staff memorable stay his team arabian sea food quality front office marve
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Reviewed January 1, 2019 via mobile

Stayed overnight at New Year’s Eve with 6 families at the Resort, Madh.
Amazing party and superb job done by the Resort team. Mr Avadhoot from the resort team coordinated the entire stay to perfection and made sure it was a dream stay. Would definitely recommend the Resort and particularly Mr Avadhoot’s personal touch !

Date of stay: December 2018
Trip type: Traveled with family
Thank doc_amitsharma2412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at The Resort, responded to this reviewResponded January 5, 2019


Dear Dr. Sharma,

It was our privilege to serve you during your stay at The Resort, Mumbai. Thank you very much for writing your stay experience in such detail at Tripadvisor. At The Resort, our associates delight in creating moments of more for all our guests & we are glad you enjoyed the experience at our hotel.

On behalf of the whole team, we thank you for your compliments on the service. Endorsements such as yours are highly motivating and encouraging for my colleagues to ensure authentic hospitality.


Cheers
Satyajit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2018 via mobile

I have been here several times with my family including kid. Enjoyed the location, property, pool and food. Hotels ticks 9 on 10 for all the above parameters. Particularly good for 1 or 2 night family or friends outing within the city still out of the hustle bustle.

Date of stay: August 2018
Trip type: Traveled with family
Thank deepaksc_gmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at The Resort, responded to this reviewResponded January 5, 2019

Dear Deepak,

Thank you for your valuable comments, we are happy to hear that you enjoyed your stay at The Resort.

Your Feedback is a source of motivation to the team. We are glad that we had the opportunity to serve you. We will continue to make every effort to make your & your friends future stay memorable.

See you again very soon.


Be Well,
Satyajit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2018 via mobile

Enjoyable stay

We stayed at The Resort . Rooms are clean. Food is great. We all loved the poolside . It is a perfect weekend gateway. It does not look like a resort within Mumbai chaos. We faced one problem with the reception staff - Vinit. When we checked in the rooms were not ready and that is fine. We told him once room oa ready pls call us and we will wait at poolside until then. However he never called back ... when we asked him about this after 40 mins- his response is Sir I was busy ! Again in the afternoon we asked him any place to visit around - he tells us please check online. Bad response from Vinit.
Otherwise a lovely hotel and great stay.

Date of stay: December 2018
Trip type: Traveled with family
Thank amayra16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fom1976, Guest Relations Manager at The Resort, responded to this reviewResponded January 10, 2019

Dear Valued Guest,


We would like to take this opportunity to thank you for taking the time to write a review further to your experience at The Resort, Mumbai. Please accept my apologies for the inconvenience caused.

In an effort to make sincere improvements, we would like to connect with you to understand our shortcomings in detail.

May we please request you to share your contact details with us and a convenient time to call so that we may speak with you.

We greatly value your patronage and look forward to welcoming you back to The Resort, Mumbai soon.


Be Well,
Allan Rodrigues
fom@theresortmumbai.com
9920183520

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Reviewed December 24, 2018 via mobile

The property is nice and maintained, no doubt. I was not that happy with the services provided, like we had to call for small things like room slippers, dental kit, toilet paper etc. these should be kept in the room well in advance when you know you have a booking. We were not given welcome drink when we checked in, resort had sent a welcome text message mentioning duty manager no for any assistance... upon calling call was not unanswered twice. These are small things which make your experience satisfying. This was lacking when we stayed.
Also I found the food too over priced, actually wrongly priced.. for eg. 1 tandoor roti was for Rs.150, gulab jamun was Rs. 350. These are basic things which people will order and these were so highly priced. Overall I was not satisfied with the hospitality.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Nivedita89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at The Resort, responded to this reviewResponded December 24, 2018

Dear Nivedita,

Thank You so much for your feedback on Trip Advisor .

We have certain basic amenities that are kept in every room - however the other amenities like bath robe - slippers - hair dryer etc are all available on request .

The restaurant pricing is made keeping in mind the costs and the prices of competitor restaurants around the hotel.

Accept my apologies that the Duty Manager;s phone went unanswered.

Looking forward to serve you again.

Be Well
Satyajit

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Reviewed December 20, 2018

A very well maintained property, great location, very cordial staff (except for the restaurant guys), wonderful breakfast spread and Buffet.

The staff manning the restaurant (High Tide) especially on weekdays during breakfast are not upto standards. Be it either welcoming the guest, setting the tables etc misses 5Star standards by miles

Room tip: Opt for rooms away from the Banquet grounds as they can get noisy incase there's an event being held at the venue
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank ravirajs_1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satyajit_Kotwal, General Manager at The Resort, responded to this reviewResponded December 24, 2018

Dear Raviraj,

Thank you very much for posting your views about your experience at The Resort Mumbai

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. It is feedback such as yours which motivates the entire team to continue striving for excellence.

My team and I value your patronage and look forward to your continued support.


Be Well,
Satyajit

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