Stayed at this place last week for 3 nights and had a great experience. I'm a frequent traveller and have stayed with a variety of hotels in Mumbai. After staying with Trident NP first time, they ensured it becomes my primary choice. They continue to amaze you by getting better every time. To start with, they don't need any contact details from me again while checking in as they have everything in their records and the check-in, check-out process is very smooth. The service in every aspect is outstanding and has a "sure, will do" aspect to it. Location isn't the only advantage. They have good video titles, the club lounge offers great views, breakfast, drinks and snacks. Trident privilege programme is one of the best and most rewarding - I've had a complimentary family stay at their Agra property (again a wonderful experience) thanks to it.
What I like about this hotel is that they keep guests feedback in mind and next time improve upon any expectations / shortcomings you indicate to them. For example, by now, they know what toiletries / accessories I need, what fruits I like / don't like, which newspapers I read. There may be teething troubles for some guests in the first instance but the experience gets better with every subsequent stay with them - that's what I've experienced . I'm sure they'd be taking note of all negative feedback in the reviews seriously and trying to come up a notch better. Keep it up, folks !
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- Also Known As:
- Trident Nariman Point Hotel Mumbai (Bombay)
- Hilton Towers Mumbai
- Hilton Mumbai