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“Disillusioned”
Review of Hotel Suba Palace

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Hotel Suba Palace
Ranked #54 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Durban, South Africa
1 review
“Disillusioned”
Reviewed May 10, 2014

Located in a good tourist destination. On arrival we told reception that out flight was at midnight & since checkout time is at 12:00, we enquired if we could freshen up before leaving the hotel. They told that they will see what they can do for us. However the hotel did keep our luggage when we went out for the afternoon. On returning we were tired & sweaty as Mumbai is extremely hot in April. We were told that we could use a small room next to reception which has 2 toilets and two handwash basins to freshen up. We were prepared to pay a fee for the use of the room just to use shower for that short time & we could not be accommodated. The last thing one needs is to endure a long and uncomfortable flight by feeling all so sweaty & miserable.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R0b246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 2, 2014

Pretty basic small hotel but the staff were helpful and the location is excellent for sight seeing and just walking around. You probably need to specify a double bed otherwise its singles. Overall we liked this place.

Room Tip: Choose a high floor room with views of the streets to soak up Bombay.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsubapalace, Guest Relations Manager at Hotel Suba Palace, responded to this review, April 2, 2014
Dear Sir / Madam,

Thank you for your re-views regarding our Hotel Suba Palace on Trip-advisor.

Looking forward to see you again with your your family and friends in near future.

Thanks and regards,

Reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2014

We have traveled all around India this March, and we have never encountered hygienic deficits in any hotel where we stayed. Except here. I must say I am very tolerant and I do not get angry if I found some minor dust/stain and so on. But this time we found urine drops on the toilet seat and large stains on the bed sheaths. That was too much!
The personnel, moreover, was kind but not very prompt: as we entered the breakfast hall (we were the first guests to enter) 4 people of the staff stood there watching the TV, very idle, and they didn't greet us until we did (as we hadn't entered at all!).
The food was average (we had dinner there, too), with many libanese dishes (most of the clients of the Hotel were Arabs). Some things showed on the menu weren't available as we asked.
Only positive thing: the position, very central.

All in all, if it had been clean, it would have been a very average hotel, but all considered... We can't avoid giving it a poor rating!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joppino80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 22, 2014

My very first landing spot in India was Suba Palace and I'm so glad it was. It was very clean, very quiet, nicely decorated and perfectly central to all I wanted to see and do, besides, Colaba is kind of the happening spot, especially if you plan to visit cult famous Leopold's. As a single woman I felt extremely safe and the staff, while not always warm and fuzzy, were very helpful. I was able to safely and comfortably walk to many eateries and attractions in the area, and only a quick taxi ride to the major train stations.

Room Tip: The hotel is on a quiet side street so I don't think you can go wrong with any room. The earlier...
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaTourMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsubapalace, Guest Relations Manager at Hotel Suba Palace, responded to this review, April 2, 2014
Dear Sir / Madam,

Thank you for your re-views on Trip-advisor regarding our Hotel Suba Palace.

Looking forward to see you again with your family and friends in near future.

Thanks and regards,

Reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 18, 2014

Have stayed at this hotel on previous trips. Location is perfect with the Gateway to India literally around the corner. There are a number of dining options nearby. Buffet breakfast has continental offerings and room service also caters for a wide variety of tastes. Staff are helpful and pleasant.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mental57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsubapalace, Guest Relations Manager at Hotel Suba Palace, responded to this review, April 2, 2014
Dear Sir / Madam,

Thank you for your re-views regarding our Hotel Suba Palace on Trip-advisor.

Looking forward to see you again with your family and friends in near future.

Thanks and regards,

Reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 15, 2014

Perfect location - steps from the Gateway, Taj Palace, in the heart of Colaba. A perfectly comfortable, quiet and clean mid-range hotel at reasonable rates. Staff was helpful and breakfast adequate. My only complaints - no CNN or BBC on the TV, and the WiFi was a pain - you had to constantly re-enter a long code every time you signed on. But those are minor quibbles. If you don't want to spend the money on the Taj Palace, this is a good bet.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYCDave66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsubapalace, Guest Relations Manager at Hotel Suba Palace, responded to this review, April 2, 2014
Dear Sir / Madam,

Thank you for your re-views regarding our Hotel Suba Palace.

Looking forward to see you again with your family and friends in near future.

Thanks and regards,

Reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bhubaneswar
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 13, 2014

PROS>Location of hotel is very good ,we can access everything nearby .

staffs all well trained and well behaved ever ready to help.Rooms are small but manageable .Well maintained property.

CONS>Room rate is bit on higher side ,I stayed in room no-212 bathroom have old fittings ,no hot water is available .Food price is also on higher side comparing the standard of hotel .

But overall good experience.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajBhubaneswar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsubapalace, Guest Relations Manager at Hotel Suba Palace, responded to this review, April 2, 2014
Dear Sir / Madam,

Thank you for your re-views regarding our Hotel Suba Palace on Trip-advisor.

Looking forward to see you again with your family and friends in near future.

Thanks and regards,

Reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Suba Palace

Property: Hotel Suba Palace
Address: Near Gateway of India | Near Gateway of India, Mumbai (Bombay) 400039, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #54 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Suba Palace 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Suba Palace Hotel Mumbai

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