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“Valentines Day Dinner Ruined!!!!”
Review of South of Vindhyas

South of Vindhyas
Ranked #27 of 14,621 Restaurants in Mumbai (Bombay)
Certificate of Excellence
More restaurant details
Restaurant details
Dining options: Buffet, Reservations
Description: Associated with Orchid Hotel: http://www.orchidhotel.com/mumbai_hotels/restaurants_mumbai.htm
Mumbai
Level 4 Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Valentines Day Dinner Ruined!!!!”
Reviewed February 16, 2014

Been to South of Vindhyas often enough with friends and family and even just as a couple. Although the service here is not always great, its the food that keeps bringing us back again and again.

This time however, the delays were totally something. We got to the restaurant and were told to wait as a table was being set up in a few minutes. the few minutes turned out to be a good 15 minutes, we could see our table empty, and the service staff walking past it again and again but none of them either interested in clearing it or setting it up for us. We eventually were seated at the table, and that's was it, we were just seated!! No water served, for another ten minutes, until we called someone and asked for at least water to be served. He came to our table, apologized and gave us a couple of menus which we politely declined as we knew what we wanted, and conveyed it to him, the non veg set menu. He acknowledged this and walked away, and we expected him to be back with at least water and the drinks shortly.

Our waiting was long, as another fifteen minutes later we were still not serviced water, or papad (which is the normal procedure) we had to again call a supervisor, who as usual apologized again, and promised to get back. Another ten minutes later, we asked for at least the papad, which finally arrived. Still no water!! We kept nibbling at the papad, our patience slowly reached its end . . . . we were then served two minuscule pieces of chicken, which was meant to be the starter !!. Again another long wait . . . it was not a good hour since we had sat down at the restaurant . . . . .we called for a waiter again, and he said "ohh!!" and went into the kitchen and came out with our two thalis and set them on the table before us and walked away, then came back with two appams, and announced "these are your appams". I called him back and asked him to tell us what was in our thali, as a normal practice everytime we've been here, they set the thali down and then tell you what each of those bowls in the thali holds. He went on to name each dish, and when he was done i told him he had served us a veg thali instead of a non veg one!! . . . . this was completely the limit . . . after more than an hour's wait we finally get served a wrong menu!! And no excuse that the waiter heard our order wrong, coz he served is chicken as a starter!!

We had by now reached the end of our patience and my husband politely asked for the cheque for what we had eaten and said we didnt want any of the food, so not to bother with even changing out set menu dishes. The supervisor,(he should actually be named something else, coz all he did all evening was apologize, and nothing else) came and apologised again and said he would serve us the food we order COMPLIMENTARY!! we left the restaurant right away, but not before conveying to him that it wasn't about a complimentary meal!!

We are members with the Orchid Hotel and are now seriously considering cancelling our membership there, as our Valentines Day Dinner was completely ruined !!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sienasoares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOrchidMumbai, Manager at South of Vindhyas, responded to this review, April 4, 2014
Dear Guest,

We, ‘Team South of Vindhyas’ at The Orchid Mumbai would like to thank you for sharing your feedback with us.

Given the sequence of events you faced, I must admit that no amount of apologies would suffice.

Our F& B Manager would like to personally speak to you and hence request you to share your contact details.

We are sure you will give us one last chance. Assuring you we will live up to your expectations.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
South of Vindhyas – “From South to your Mouth”
The Orchid Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

Visitor rating
    129
    57
    9
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Level 3 Contributor
22 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Simple and sublime”
Reviewed January 24, 2014

What they do really well is serve a fantastic yet simple south indian meal that satiates all the cravings of home (for a period atleast). The ambience is interesting, the food is bloody good and the service is outstanding. Would keep going back here.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AdityanK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOrchidMumbai, Manager at South of Vindhyas, responded to this review, April 4, 2014
Dear Guest,

We, ‘Team South of Vindhyas’ at The Orchid Mumbai would like to thank you for sharing your feedback with us.

It will be a pleasure to have you dining with us soon. Glad to know that you loved the food at South of Vindhyas. We appreciate your compliments to our food and service.

Our F& B Manager would like to personally speak to you and hence request you to share your contact details.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
South of Vindhyas – “From South to your Mouth”
The Orchid Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level 5 Contributor
48 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Good south indian food with a perfect ambience”
Reviewed January 6, 2014

This is a very good restaurant for south indian food. I went with my fiancee and we had the south indian thali. The variety and taste of the food was very good. The appams were tasty, the veggies were very well seasoned and the quantity was more than sufficient. The ambience reminded us of the old forts with very good silverware and carpets. In addition the food was served in classic thalis and a banana leaf. The view is very good from the restaurant too. The tables are well spaced so enough privacy is possible. I look forward to visiting it again.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank adtelang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOrchidMumbai, Manager at South of Vindhyas, responded to this review, April 4, 2014
Dear Guest,

We, ‘Team South of Vindhyas’ at The Orchid Mumbai would like to thank you for sharing your feedback with us.

We are glad to know that you enjoyed your experience at South of Vindhyas with that special person with whom you will start your life’s journey soon. We would love to have you dining with us soon after your marriage too.

Being a an authentic South Indian specialty restaurant the guests are encouraged to have food with fingers hence a chilamchi trolley is drawn to each and every table to wash the hands with rose water.

The cozy, quietly distinctive ambience reflects a palatial Manglorian estate house surrounded with handmade paintings, hanging lamp from Tanjore, Pure silk saree from Kanchipuram.

Our F& B Manager would like to personally speak to you and hence request you to share your contact details.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
South of Vindhyas – “From South to your Mouth”
The Orchid Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monmouth Junction, New Jersey
Level 3 Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good food”
Reviewed December 16, 2013 via mobile

I am not local from Mumbai and this is one of the restaurants i liked here. I ate vegetarian but my friend said even the non veg is good.

Helpful?
Thank Nilesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOrchidMumbai, Manager at South of Vindhyas, responded to this review, April 4, 2014
Dear Guest,

We, ‘Team South of Vindhyas’ at The Orchid Mumbai would like to thank you for sharing your feedback with us.

It’s great to know that you loved the food at South of Vindhyas. A special mention for the seafood at South of Vindhyas which is phenomenal.

Our F& B Manager would like to personally speak to you and hence request you to share your contact details. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
South of Vindhyas – “From South to your Mouth”
The Orchid Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“DELICIOUS”
Reviewed December 4, 2013

good food veg and nonveg
worth a visit for small family dinner
delicious southindian food appam phulka and fish

yummy
will b visiting soon

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SSHINDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOrchidMumbai, Manager at South of Vindhyas, responded to this review, April 4, 2014
Dear Guest,

We, ‘Team South of Vindhyas’ at The Orchid Mumbai would like to thank you for sharing your feedback with us.

Our F& B Manager would like to personally speak to you and hence request you to share your contact details.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
South of Vindhyas – “From South to your Mouth”
The Orchid Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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