Landed at Mumbai from Abu Dhabi at approx 0300 hours on 07/02 with wife and 2 children we had booked a double deluxe and were supposed to be picked up from airport by this hotel.
Guess what they forgot and the night receptionist tried to argue that 0300 hours on 07/02 meant afternoon, or following day??? (clearly a 24 hour clock was a problem).
We made our way there despite being overcharged by taxi from airport.
upon arrival our room was not ready. we had to wait while one was found then eventually cleaned.
By this stage we were very tired. it was supposed to contain 2 beds, alas there was one. We all squeezed into it too tired to complain at 0530 hours and left it at 0900 hours going for breakfast.
I had a boiled egg and something spicy my wife and 2 children didn't eat anything as there was no western options not even toast available.
We managed to check out after I handed reception the original booking form, again after another wait, guess what they charged us 3500 rupees!!!
This after failing to pick us up (costing 650 rupees), after failing to have a room ready, after giving us the wrong room and not really providing a breakfast.
I paid as time was not on our side for our connecting flight and I was too tired to argue the point.
They did manage to drop us at the airport with no problem, this was the only part of the service which was okay
Please beware using this hotel, I was out of pocket and over charged. No concession was given or offered.
- Official Description (provided by the hotel):
- This is a brand new hotel, very close to the airports and business district on Mumbai. ... more less
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