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The Fern Residency, Mumbai
Ranked #41 of 465 Hotels in Mumbai
Certificate of Excellence
Reviewed January 17, 2014

Had a excellent stay during a recent marriage in out house. The room service were very fast.
House keeping dine their job very well.
The stay were good. Food was nice . Also the interior of rooms were very nice.

  • Stayed: February 2013, traveled with family
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Thank 18_agarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded April 21, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for taking time and posting a review of our hotel on Trip Advisor. It was a privilege to have you stay with us at The Fern Residency, ,Mumbai.

We are glad to learn that you were impressed with the overall facilities & services at our hotel. I have shared your feedback with my entire team.

We value your patronage and look forward to welcoming you again.

Best Regards,
Sanjib Mukherjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 - 388 of 465 reviews

Reviewed January 16, 2014

i frequenly visiting this Hotel , its like my home in Mumbai. first visit was in FEB13 and every time i feel same quality of Service , food quality and care from staff. located in center location of Mumbai - chembur , Fern residency offers u state of arts rooms , Excellent choice for breakfast and buffet /ala carte food. Staff is extremely supportive. handling of reservation is very much effective. If u are customer - they know how to delight u.

Room Tip: Avoid road side room , if wedding season is on - as in front ACRES MALL is there - a famous wedding...
See more room tips
  • Stayed: December 2013, traveled on business
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1  Thank Jitesh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded March 25, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for choosing The Fern Residency, Mumbai as your accommodation choice and for taking the time to post a review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent stay with us.

We look forward to welcoming you again soon and trust that The Fern Residency continues to remain your preferred hotel on all your future visits to Mumbai.

Best Regards,
Sanjib Mukherjee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

Excellent, personal customer service is what makes this place so good. When we reached the staff gave us an express check in. The breakfast is good. The rooms are neat and tidy. The service is excellent and the staff is very humble and helpful.The swimming pool is clean. We highly recommend this hotel for all travellers.

  • Stayed: December 2013, traveled on business
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1  Thank darshita14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded March 25, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you so much for your positive feedback. It was a privilege to have you stay with us at The Fern Residency, Mumbai

We are glad to learn that you were impressed with the overall services at our hotel.

I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency, Mumbai !

We will continue to strive to add more value and comfort to your future stays.

Best Regards,
Sanjib Mukherjee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

I stayed at Fern residency for 2N3D. First the positives:
1. New hotel with room automation, luxurious and large rooms.
2. Acres club (just adjacent to hotel), which is accessible by the Fern's guests. it has all the amenities that one can think of in a 5* place- pool, games, entertainment zone, gym, bar, restaurants, etc.Fun for family with kids.
3. Flexible frontoffice- we were allowed late checkout by 3 pm.
Now the areas of improvement:
1. The breakfast quality at the Hotel was below average on both days with below average service as well. The room service was just okay. I would advise to eat at acres club and avoid lunch/ dining at Ferns.
2. Location is not the best if you want to access south or north of Mumbai, esp on weekdays the traffic can be pretty bad and it can take a while to reach places from the hotel and vice versa.

  • Stayed: January 2014, traveled with family
    • Value
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Thank PradeepPaliwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 24, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your feedback regarding our hotel rooms & the facilities offered at The Acres Club.

I have personally noted down your feedback regarding the quality of food in room service and during breakfast. I assure you that suitable corrective measures shall be taken with immediate effect to rectify it.

Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected.Looking forward to your continued patronage.

Best Regards,
Sanjib Mukherjee

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Reviewed December 25, 2013

I had a long stay in this property during festive season for business meetings. Really a luxurious property at affordable prices. They have maintained all 5 star quality standards. Also the front office & restaurant staff are very courteous and prompt in services. Moreover hotel is so conveniently located & easily reachable to all south Mumbai as well as suburbs destinations.

Room Tip: Go for hotel entry facing rooms
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank gaurav k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 23, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for choosing to stay at The Fern Residency, Mumbai and for sharing your feedback with us.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us.

We look forward to welcoming you again soon and trust that The Fen Residency, Mumbai continues to remain your preferred hotel on all your future visits to Mumbai.

Best Regards,
Sanjib Mukherjee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

A fantastic hotel with great customer service on all levels. The location is unfortunately not close to the main attractions of Mumbai and with the traffic there takes a bit longer to get to places, the actual hotel itself however and it's very nice facilities make it still worthwhile to use it as a base in Bombay. Very good value for money, however be aware of additional costs that may arise in form of taxes and other charges. Overall highly recommendable, friendly and great service, great prices within the hotel restaurant and bars, great food, and highly comfortable and luxurious rooms.

  • Stayed: November 2013, traveled as a couple
    • Value
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Thank 217katip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 23, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your commendation about the hotel services and my team. It was really heartening to read your feedback and we are very pleased to know that you enjoyed our facilities and services that we offer.

At The Fern Residency, Mumbai it is our constant endeavour to offer our discerning guests, great experiences through our commitment to quality service; therefore your feedback is very important to us.

We look forward to having the opportunity of welcoming you back soon.

Best Regards,
Sanjib Mukherjee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HiteshDhola
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 20, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Fern Residency, Mumbai

Address: The Fern Residency, Mumbai Hemu Kalani Marg | Chembur, Mumbai 400071, India
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 465 Hotels in Mumbai
Price Range: $92 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fern Residency, Mumbai 4*
Number of rooms: 74
Official Description (provided by the hotel):
The Fern Residency, Mumbai is located in an up market residential area with high quality malls, cinemas and clubs in the immediate vicinity. Try out the live music & entertainment at The Acres Club within the same complex, Chembur’s beautiful golf course just 5 minutes away or visit the famous RK Studios in a minute’s walk. ... more   less 
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