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“Luxurious and Excellent Service”

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The Fern Residency, Mumbai
Ranked #38 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed December 25, 2013

I had a long stay in this property during festive season for business meetings. Really a luxurious property at affordable prices. They have maintained all 5 star quality standards. Also the front office & restaurant staff are very courteous and prompt in services. Moreover hotel is so conveniently located & easily reachable to all south Mumbai as well as suburbs destinations.

Room Tip: Go for hotel entry facing rooms
  • Stayed: November 2013, traveled on business
    • Value
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Thank gaurav k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 23, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for choosing to stay at The Fern Residency, Mumbai and for sharing your feedback with us.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us.

We look forward to welcoming you again soon and trust that The Fen Residency, Mumbai continues to remain your preferred hotel on all your future visits to Mumbai.

Best Regards,
Sanjib Mukherjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (451)
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372 - 378 of 451 reviews

Reviewed November 26, 2013

A fantastic hotel with great customer service on all levels. The location is unfortunately not close to the main attractions of Mumbai and with the traffic there takes a bit longer to get to places, the actual hotel itself however and it's very nice facilities make it still worthwhile to use it as a base in Bombay. Very good value for money, however be aware of additional costs that may arise in form of taxes and other charges. Overall highly recommendable, friendly and great service, great prices within the hotel restaurant and bars, great food, and highly comfortable and luxurious rooms.

  • Stayed: November 2013, traveled as a couple
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Thank 217katip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 23, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your commendation about the hotel services and my team. It was really heartening to read your feedback and we are very pleased to know that you enjoyed our facilities and services that we offer.

At The Fern Residency, Mumbai it is our constant endeavour to offer our discerning guests, great experiences through our commitment to quality service; therefore your feedback is very important to us.

We look forward to having the opportunity of welcoming you back soon.

Best Regards,
Sanjib Mukherjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HiteshDhola
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 20, 2014

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Reviewed November 15, 2013

Fern residency made room for a comfortable stay in the midst of a hectic Mumbai life.
It was good to see how all staff members were equally helpful and patient and went out of their way to answer all queries and requests.
Breakfast was a generous buffet of indian and english spreads. Additionally, one bowl of fruits come complimentary each day (LOVED THIS!)
Wifi was good - faced initial issues that were promptly sorted out by the staff.
Acres club is right next door and membership comes complimentary for the duration of stay.
Topped up with a welcome surprise of Diwali sweets and chocolates :) it was a complete and wonderful experience.

Strongly recommended for a good comfortable stay for couples, family or solo.

Room Tip: Suites facing the club at mid level floors (5-6)
  • Stayed: October 2013, traveled on business
    • Value
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1  Thank ImmortalHoneyBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 17, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you so much. It was really heartening to read your feedback and I am very pleased to know that you enjoyed our facilities and services that we offer.

It is also heartening to know that your loved our breakfast spread. I have noted your feedback regarding the WI-Fi services and will ensure the same is shared with the team and addressed.

Your constructive feedback will help us to strengthen and sync our process more.

Looking forward to see you soon at The Fern Residency, Mumbai to give us an opportunity to enhance your overall experience yet again !

Best Regards,
Sanjib Mukherjee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

The place situated behind the Acres club, Chembur does not have a pleasant approach road to boast about. Would advice one to use the 1st gate through Acres. But on its own an excellent place to stay. The rooms are clean and good. There is a smell of freshness. The food is decent but choices are limited. The staff are quite courteous right from the security at the gates to the reception and room service. Hope they keep up the decor and courteousness while upgrading their menu!

Room Tip: Any of the rooms should be good.
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank IYERSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 17, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Fern Residency, Mumbai.

We are glad to learn that you were impressed with the overall services at our hotel. We have noted your feedback pertaining to food choices being limited & we shall certainly ensure that the upkeep of the Decor & ambiance is maintained while the up-gradation of menu is performed.

We again thank you for your appreciation and your honest feedback and look forward to seeing you back at The Fern Residency, Mumbai on your next visit to the city.

Best Regards,
Sanjib Mukherjee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

i have stayed here more than 2-3 times. Very good location, friendly staff, great room size. Full recovery of your money.

food quality is great and staff is very smart and active. even for family, this hotel is recommended in case you want to stay in a central location

Room Tip: Rooms on higher floor are quieter. outside view manynot be great but it is same throughout Mumbai...
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank luckesh g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 17, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you so much. It was really heartening to read your feedback and I am very pleased to know that you enjoyed our facilities and services that we offer.

Your words of motivation have been shared with my entire team. We value your patronage and look forward to welcoming you again at The Fern Residency, Mumbai !

Best Regards,
Sanjib Mukherjee.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

I and my wife decided to see a movie at nearby imax cinema so we thought of having lunch at the fern residency as we had already been to meluha one of their other hotels in mumbai and we had a good experience over there.
1. we stay in mumbai, still to locate this hotel was troublesome. ultimately google maps did help.
2. the entrance is a bit confusing as we entered from the main road from acres club.
3. As soon as we entered we were greeted well by reception and we headed for the restaurant.
4. the welcome in restaurant was also good, but while i was going through the menu a waiter came and told me that i will have many more varieties to eat if i have lunch at acres club. this was quite shocking to me as it made me think that they dont wanna serve me. Nobody will tell a customer in TAJ to dine at Marriott our a Marriott customer to dine at courtyard Marriott.
5.But as i trust a brand name more i decided to take lunch at The Fern. I placed the order and the food was good but again the service levels were way too low. If i use to place any extra orders the chefs and waiters and whosoever was in the kitchen use to argue with each other in loud voices. It made me feel that i am the cause for the fights they were having in the kitchen. They could have avoided that, while i was having lunch and discussed it later.
6. Later while leaving the valet person gave my car key to me and told me where my car was parked. we walked in afternoon sun (obviously didnt tip him) and reached my car. No courstesy to bring my car to the Hotel Pick up drop area.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank SamsTravelogy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded February 17, 2014

Dear Guest,

Greetings from The Fern Residency, Mumbai !

Thank you for your kind words about the hotel services and my team.

The satisfaction of our guests is of paramount importance and I hope we have the opportunity to offer you our best again.

On behalf of me & my team we look forward to seeing you back at The Fern Residency, Mumbai !

Best Regards,
Sanjib Mukherjee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fern Residency, Mumbai

Address: The Fern Residency, Mumbai Hemu Kalani Marg | Chembur, Mumbai (Bombay) 400071, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 453 Hotels in Mumbai (Bombay)
Price Range: $69 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fern Residency, Mumbai 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Fern Residency, Mumbai is located in an up market residential area with high quality malls, cinemas and clubs in the immediate vicinity. Try out the live music & entertainment at The Acres Club within the same complex, Chembur’s beautiful golf course just 5 minutes away or visit the famous RK Studios in a minute’s walk. ... more   less 
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