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“Great Hotel” 4 of 5 bubbles
Review of The Fern Residency, Mumbai

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The Fern Residency, Mumbai
Ranked #33 of 441 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bristol
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Hotel”
4 of 5 bubbles Reviewed December 21, 2012

Had a really good stay here with 3 friends, rooms are great and facilities really good. The staff were still getting used to the hotel (four people to do one job as usual!) but really looked after us. Food great and they will have a alcohol licence soon. Was amusing when we had to check out at 4am and no power in Mumbia, staff came with torches and helped us get sorted. If looking for a bit of cool, calm and luxury after Mumbai madness this is for you.

Room Tip: Don't take the hotel car, make them get a street cab for you if going out.
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank BristolGrecian79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 1, 2013
Dear Guest

Thank you for your feedback. I am glad to know that you had a good culinary and service experience at our Art House Restaurant.

I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency.

I regret any inconvenience you may have experienced due to an unexpected power failure.
We thank you for your appreciation and your positive feedback and look forward to seeing you back at The Fern Residency on your next visit to the city.

Warm Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

The Fern is one of the better hotels i stayed in during my stay in India. The staff were very friendly and helpful in dispensing advice for travellers. Rooms were modern, big, spacious and very clean. The toilet was really nice with a hot water and a strong shower head.I looked forward to breakfast every morning as the spread is varied and satisfying even for the most fussy eater. Like most reviewers have stated, although the hotel does not have a gym nor a pool, all hotel guests are able to gain access to a club called the Acres club right outside the hotel. I spend almost half a day in the club playing sports and using its amenities.

Last but not least, would like to thank the reception staff including the duty manager who was very helpful when we needed to print our flight handouts and itineraries. They were patient throughout and were very willing to allow us to use their business centres at no costs! Great customer service and definitely worth the money we paid! Will definitely go back to Fern again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jasonwongjianbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 1, 2013
Dear Guest,

It is truly a wonderful feeling to hear that your Fern experience was memorable enough to make you want to come back for more.

On behalf of my team I would like to thank you for your kind comments and appreciation. It is really fantastic to know that your enjoyment of the ambiance and facilities at The Fern Residency made you feel that we are one of the best hotels you have stayed at.

I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency.

We will continue to strive to add more value and comfort to your future stays.

Looking forward to welcome you back again at The Fern Residency, Mumbai.

Regards,
Sanjib Mukherjee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

It was booked on the spur of the moment but turned out to be a very good choice! Stayed only for a day but enjoyed it. The staff was warm & friendly, right from reception to housekeeping. The property is well maintained & comfortable. The food is also decent, but this more about the hotel, not the restaurant. The decor is pleasant & soothing for a weary traveller. Would definitely recommend to one & all.

Room Tip: Select a room on higher floor, they are the ones with the views!
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank AmitMJuvekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 1, 2013
Dear Guest

It is truly a wonderful feeling to hear that your experience at The Fern Residency, Mumbai was comfortable enough to make you recommend to one & all. We are glad to learn that you were happy with the ambience and decor of the hotel. I have shared your feedback with my entire team.

On behalf of my entire team, please accept our sincere gratitude for your positive and encouraging feedback.

Thank you for your patronage and we look forward to being of service to you again and again.

Regards,
Sanjib Mukherjee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

I booked a "couple package" directly from the hotel's official site and I was really pleased with the overall service we got. We stayed 2 nights and paid around 70 euro per night, including breakfasts and dinners. I found this was an excellent deal for us, especially after having looked around for hotel rates in Mumbai on the Internet for quite a while.

Plus points:
- Buffet breakfast was really nice and offered various options.
- Staff is very friendly and professional. Hotel managers are very present. From our European point of view, the waiters are a bit 'too attentive' (like in many places in India). For example, they fill up your glass with water as soon as it's empty, they ask you if you want more coffee or tea as soon as you've just drunk up your cup. But I guess as Europeans we're just not used to all the attention :) Special mention for the doorman who was always extremely smiley and so enthusiastic to help us finding a rickshaw or a taxi.
- The hotel doesn't have a gym or a pool, but as an hotel guest you have access to an health / entertainment club with all kinds of amenities right outside the hotel.
- The room was well-equipped. I enjoyed the walk-in shower with the big rain showerhead. Overall the level of comfort we got for the price we paid was high.
- The view we had from our room wasn't terrific but still very interesting: we could see the preparations and the happening of a big Indian wedding right under our windows.

Negative points:
- Internet access was included in the package. However, if you didn't bought a package it is not included and you have to pay extra. Furthermore, it comes with a password and you have to login each time you want to surf the Internet. And it also tends to log you out every hour.
- The location is great for business traveller and tourists who need to go to the airport, but if you're looking for an hotel to discover the city without taking too many taxis this might not be the best place. But if you're looking for a quite place to catch a flight the hotel is perfect!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElisetteAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 1, 2013
Dear Guest

Thank you so much for your positive feedback about the facilities and services we offer. I have noted your views regarding the internet access issues, which are now fixed.

I assure you that your special compliments to my team will be shared with them. We thank you for your appreciation and your positive feedback and look forward to seeing you back at The Fern Residency, on your next visit to the city.

Regards,
Sanjib Mukherjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Chicago, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 3, 2012

It is a beautiful hotel. The staff is very friendly and helpfull at any time of the day. They serve you as a queen ! The rooms are very modern , new, and very clean. Fresh bottled water in the room every day. The beakfasts are great. The food is not spicy -- they can make it just the way you like it. They offered to cook dinner for me even when the kitchen was supposed to be closed. I have seen other hotels there..... and I was more than happy that the local people set me up with this place . If you cannot affors the Taj Mahal hotel :-) , IT IS the place to stay.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank olga l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, February 1, 2013
Dear Guest

Thank you for taking time and posting a review of our hotel on Trip Advisor.

It was a privilege to have you stay with us at The Fern Residency. We are glad to learn that you were impressed with the overall services at our hotel.

I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern. We will continue to strive to add more value and comfort to your future stays.

We value your patronage and look forward to welcoming you again at The Fern Residency Mumbai.

Yours Sincerely,
Sanjib Mukherjee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
150 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

The newly opened hotel has well appointed rooms.. The staff shoe excellent courtesy.Restaurant is good but food is little spicy. great place to stay. Serve nice complementary breakfast. The entry and Exit are narrow but it is Mumbai. You can view Mumbai from 6th Floor Rooms

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank kkwalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this review, January 22, 2013
Dear Guest,

Greetings from "The Fern Residency, Mumbai".

Thank you very much for your commendation and taking time out to share your experiences.

It was a privilege to have you stay with us at The Fern Residency. We are glad to learn that you were impressed with the overall services at our hotel

We have noted your feedback regarding the food being a bit spicy & the same has been addressed to the respective department.

We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai.

Regards,
Sanjib Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fern Residency, Mumbai

Property: The Fern Residency, Mumbai
Address: Hemu Kalani Marg | Chembur, Mumbai (Bombay) 400 071, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 441 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Fern Residency, Mumbai 4*
Number of rooms: 73
Official Description (provided by the hotel):
The Fern Residency, Mumbai is located in an up market residential area with high quality malls, cinemas and clubs in the immediate vicinity. Try out the live music & entertainment at The Acres Club within the same complex, Chembur’s beautiful golf course just 5 minutes away or visit the famous RK Studios in a minute’s walk. ... more   less 
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