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“Nice and very comfortable” 4 of 5 stars
Review of The Sahil Hotel

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The Sahil Hotel
Ranked #51 of 420 Hotels in Mumbai (Bombay)
Certificate of Excellence
London, United Kingdom
1 review
“Nice and very comfortable”
4 of 5 stars Reviewed January 18, 2014

Excellent overall but be careful and check mini bar services as soon as you enter the room and make a note as we were charged for drink(s) we had not consumed and it was difficult to convince the staff at the reception! Otherwise the hotel has a high rating for room comfort, food and services.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nafi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 19, 2014
Dear Guest,

Thank you very much for sharing your review. I have gone through your feedback and taken a note of all the areas of improvement and definitely assure positive improvement in our services.
I must thank you for your continued patronage and look forward to your visit again at Best Western Hotel Sahil.


Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

308 reviews from our community

Traveler rating
    80
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    60
    13
    22
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
167 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed January 16, 2014

this is located in mumbai central, 10 msn drive to lower parel, renovated hotel, great interiors, amazing value for mone, the only thing which is kinda diff is the size of the rooms... the food is good and cheap! so this is value for money hotel....
ps: the room service is a bit slow. pls improve!!

Room Tip: room sizes are the same, so be free to look for cheaper room!
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank anujdubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 19, 2014
Dear Guest,

Thank you for taking the time to write your positive comments on Trip Advisor. It is very encouraging and motivating for all of us to receive such positive feedback. I have also taken good note of your suggestion for improvement. We are looking forward to welcoming you back at Best Western Hotel Sahil in the very near future.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 10, 2014

I stayed at BW Sahil for 14 days for a business trip. It is located in the Mumbai Central area which is a great locality to be in to access the best parts of Mumbai. The rooms are very comfortable, albeit a little small. But the interiors are definitely upto the mark, which makes it pleasant. The complimentary buffet breakfast is good, but the menu does get repetitive. Staff is courteous and helpful. All in all i find this a very good value for money hotel.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rohan2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 19, 2014
Dear Guest,

Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services.
We look forward to welcoming you again at Best Western Hotel Sahil

Thanks & Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 7, 2014

I booked the rooms on phone and was given the rooms for the dates that I wanted
when reached the hotel I was given and update as wanted 2 rooms next to each other
The people at front office were excellent and always willing to help
I would come to this hotel again
Nice hotel and easy for shopping round
one thing that bothered me was when having breakfast the waiters take the plates away = I was there for 4 days and every day this happened (even my medicine that was to take after food (for diabetic and Malaria) was taken - (Thank god I had extra tablets)
At last I had a very good stay
Wish ALL at the hotel well

  • Stayed January 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jai_india
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 7, 2014
Dear Guest,

Thank you very much for sharing your review. I have gone through your feedback and taken a note of the area of improvement and definitely assure positive improvement in our services.

I must thank you for your continued patronage and look forward to your visit again at Best Western Hotel Sahil.

Thank you very much for sharing your review. We really appreciate this gesture and feedback.
We look forward to welcoming you again at Best Western Hotel Sahil


Thanks & Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 5, 2014 via mobile

I liked my stay here. It's central though in the odd location of central Mumbai.still it's better, just a 10-20 min taxi ride to all good spots in Munbai, where an expensive hotel would cost you double and more.

  • Stayed December 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ravi93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 7, 2014
Dear Guest,

Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services.
We look forward to welcoming you again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2013

Well located in South Mumbai , clean room , but take your own mosquito spray .helpful staff . Good chose of breakfast buffet . Easy check in check out . My only downer was I couldn't just buy a cup of tea while I waited for my tour guide .no coffee shop only restaurant . Not a great problem .

  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DebiUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, February 7, 2014
Dear Guest,

Thank you very much for sharing your review. I am glad to know that you enjoyed your stay and we met your expectation, feedback like yours will also keep the team motivated. We really appreciate this gesture and feedback. We look forward to welcoming you again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 17, 2013

Happened to stay here for some business for two weeks. Location is quite central as it is near to Worli. However, adjoining areas are quite crowded as Mumbai Central Railway Station is nearby. Hotel is quite small in size compared to the prices they charge. But, rooms are comfortable, room service is prompt. One downside is their restaurants. Food is very good in restaurants and reasonably priced. But, service is very poor. Funny part is they tend to forget your order. We sat their for good 90 mins for our dinner and got the reply, 'Chef has misplaced your order'! Also, they served breads first, then came main course vegetable, then dal and when we had finished our dinner, came our drinks and pineapple raita!! And this happened twice in two consecutive days. Otherwise stay is comfortable. Also, dont expect much from Breakfast buffet. Spread is very less and tastes not that good.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Amber_Krishna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, June 1, 2014
Dear Guest,

Greetings from Best Western Hotel Sahil!!

Thank you for your valuable feedback. We are glad you appreciated the hotel and have made a note of your positive comments on the rooms and the excellent infrastructure. However we are disappointed that your stay experience was marred by service that was not up to the mark. We are looking forward to welcoming you back at Best Western Hotel Sahil in the very near future.

Thanks & Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sahil Hotel

Property: The Sahil Hotel
Address: 292 Bellasis Road, Mumbai (Bombay) 400008, India (Formerly BEST WESTERN Hotel Sahil)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 420 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Sahil Hotel 3*
Number of rooms: 88
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