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“Last Experience Was Not So Good” 2 of 5 stars
Review of The Sahil Hotel

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The Sahil Hotel
Ranked #51 of 424 Hotels in Mumbai (Bombay)
Certificate of Excellence
Pune
1 review
“Last Experience Was Not So Good”
2 of 5 stars Reviewed September 24, 2013

Visited Mumbai property very frequently. Reception is normally good especially Maduri is very helpful, cheering and considerate. Check in always is hassle free.
So far had a nice experience with them, but somehow my last experiecne was not that good. Toileteries in the room were not replenished, in the morning had to call at least 2~3 times to get those. Got delayed at least by 20 min. due to the same. Check out was even more painful. Waited for ~15 min, payed the bill but did not get the receipt as their system was down.
Overall not a nice experience.
Rating above is on the basis of current visit, otherwise I would have given at least 3.5 / 5

Abhishek Rastogi

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Abhi_dkpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, September 27, 2013
Dear Mr. Rastogi ,

Thank you very much for sharing your review. I have gone through your feedback and taken a note of all the areas of improvement and definitely assure positive improvement in our services.

I must also thank you for your continued patronage and look forward to your visit again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Colombo, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

absolute value for money i would rate this hotel very much higher , for me it was beyond my expectations based the previous reviews, the rooms toilets the lobby area and the restaurant are fantastic.ideally located in a perfect area.no hesitation in recommending this hotel as the staff too are very courteous and helpful. i would always stay at best western hotel sahil in mumbai .

Room Tip: any room is fine
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sabri293962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, September 24, 2013
Dear Reviewer,

Thank you for your detailed valuable feedback. We are delighted to note that your stay experience was wonderful and that you found our services up to the mark. It is comments such as yours that encourages us to go the extra mile and serve our guests better. We endeavour to make every guest feel special at Best Western Hotel Sahil.


Thanks & Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blantyre, Malawi
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 11, 2013

Staff are very friendly, rooms are clean and very good food in the restaurant. Highly recommend a stay here if you are passing through Mumbai good value. The airport pick up service is a great plus we landed at two in the morning so was great to see a smiling face waiting for us.

Room Tip: Mumbai to Varkala by train
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Erika D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, September 24, 2013
Dear Reviewer,

Thank you very much for sharing your review. I am glad to know that you enjoyed your stay and we met your expectation, feedback like yours will also keep the team motivated. We really appreciate this gesture and feedback. We look forward to welcoming you again at Best Western Hotel Sahil.


Thanks & Regards,

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 2, 2013

WiFi connection and coverage is bad, dirty carpets in the room.... too noisy. breakfast served was only Indian food.Only one elevator so you have to wait for a long time . customer walked in the elevator with a cigarette in his hand and no body stopped him.... saw a staff walking with a mouse trap having caught a mouse.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Lutfi100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, September 3, 2013
Dear Reviewer,

Thank you for your valuable feedback. We regret that your stay experience was not up to the mark and that the service was not in keeping with our standards. We apologize for the inconvenience caused to you.
With regards to the wifi connection we had a technical glitch and we apologize for the same. Sir, our breakfast is mixture of North and South Indian & also includes continental which consists of eggs to order, oats, fresh cut fruits, can & fresh juices, chicken sausages, croissants, cakes, cereals, milk hot and cold, slice breads, etc. The guest with a cigarette in his hand was addressed in the lobby area the moment he reached and he apologized for the same.
With regards to the elevator, the second new elevator was being installed and the same has been completed and is now operational. We have noted your feedback with great concern with regards to the staff walking with a mouse trap and the same has also been shared internally with the team and ensure that such incidents are not repeated in the future.
We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We hope you will pardon this unpleasant incident and we look forward to welcoming you back at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

Rooms are good and have good ambience.Provide hygienic food in buffet breakfast but lack variety.They doesn't have swimming and fitness area.Easy to approach location as it is situated in central mumbai.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Godssonvasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, August 29, 2013
Dear Reviewer,

Thank you very much for sharing the hotel review. We really appreciate this gesture and feedback. I am also happy to read that you enjoyed the hotel ambience, amenities and the hygiene food that we provide. I have also taken good note of your suggestion for improvement in the variety for the buffet breakfast. I also would like to inform you that we do have a gym room on the first floor.

We will ensure that Best Western Hotel Sahil Hospitality and Dining Experience are of the highest standards at all times.

Do look forward to welcoming you again at Best Western Hotel Sahil.


Thanks & Regards,

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

I was amazed to see it's modern amenities and facilities even better than so many 5 star hotels in mumbai. It deserves higher ranking.5 star facilities in 3 star rate. Even much good is it's location as surrounded by malls.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Vikas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, August 27, 2013
Dear Reviewer,

Thank you very much for sharing your review. My sincere appreciation to know that you enjoyed your stay and we met your expectation, feedback like yours will also keep the team motivated. We really appreciate this gesture and feedback. We look forward to welcoming you again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed August 26, 2013

Very modern and clean room. I was amazed with service and modern amenities in room , in a 3 star property. Deserves higher ranking. Staff at reception , housekeeping and doorman are very courteous and helpful. Breakfast can be better... service staff were very helpful and service oriented. Mr. Vikas is very attentive, cooperative an I hope to see very frequently as a guest...

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mansivikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, August 27, 2013
Dear Reviewer,

Thank you for your detailed valuable feedback. We are delighted to note that your stay experience was wonderful and that you found our services up to the mark. I have also taken good note of your suggestion for improvement in the breakfast. It is comments such as yours that encourages us to go the extra mile and serve our guests better. We endeavour to make every guest feel special at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sahil Hotel

Property: The Sahil Hotel
Address: 292 Bellasis Road, Mumbai (Bombay) 400008, India (Formerly BEST WESTERN Hotel Sahil)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 424 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Sahil Hotel 3*
Number of rooms: 88
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