We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“comfortable and descent hotel” 4 of 5 stars
Review of The Sahil Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Sahil Hotel
Ranked #52 of 420 Hotels in Mumbai (Bombay)
Certificate of Excellence
SIBSAGAR
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“comfortable and descent hotel”
4 of 5 stars Reviewed July 2, 2013

Centrally located. Hotel is undergoing renovation . But the standard of service was never below par considering the difficulty in space due to renovations. Should be gratifying when it is complete as the service is in their blood. Smile and service made our three days stay a pretty memorable one. Room service was excellent as we were offered the way way we wanted. I will definitely recommend this hotel to my friends both for business and family travel. Great value for money.

Room Tip: Spacious, corner rooms are more quiter
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ARUNMADHAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, July 4, 2013
Dear Reviewer, Thank you very much for sharing your review. I am glad to know that you enjoyed your stay and we met your expectation, feedback like your will also keep the team motivated. We really appreciate this gesture and feedback. We look forward to welcoming you again at Best Western Hotel Sahil.

Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

307 reviews from our community

Traveler rating
    79
    133
    60
    13
    22
See reviews for
65
44
26
118
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed here for one night.
The good:
-Very clean room , recently renovated so very contemporary.
-Very helpful staff , service with a smile literally
-Centrally located
-Decent breakfast
- They let us check out 3 hours late then the check out time
- Kept our luggage even after check out which we picked up in the night

Bad:
-The reception area is still being renovated
- There was only one lift working which meant little more waiting time
- the same lift was being used by the service staff as well, but the staff was generally very courteous so no complaints.

Overall we had a very pleasant stay there.
Good place for families even better place for business travelers because of the location

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Atultuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, July 4, 2013
Dear Reviewer, Thank you for your detailed valuable feedback. We are delighted to note that your stay experience was wonderful and that you found our services up to the mark. It is comments such as yours that encourages us to go the extra mile and serve our guests better. We endeavour to make every guest feel special and look forward to welcoming you again at at Best Western Hotel Sahil.

Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
1 of 5 stars Reviewed May 21, 2013

We stayed for one night and had complete sleepless night.
As soon as we entered the hotel for the first time, welcomed with lot of construction noise. There was already another person arguing with the manager for cancellation and refund. When we asked about the noise, the receptionist said the construction is only on the Lobby area and there is no noise in the rooms. We believed him and took a chance. They allowed us early check-in which is nice. The staffs are good.
After a long day of sightseeing and shopping in Mumbai, we reached the hotel around mid-night. We switched on the AC and crashed. At around 3.30 am, we were completely sweating, to find that AC was not running. Just assumed it may be due to power cut and waited for another hour. It was suffocating to stay inside. Finally called the reception to check what is happening. The duty manager replied in cool that the AC is not working for the entire 7th floor and we will have to vacate our rooms and go to another floor to continue sleeping. He also claimed that he knocked on our door to inform us, but we never heard him. He could have called us via room phone or rang the bell, but instead claims he knocked the door!
Anyways, we changed cloth, packed our stuff and vacated the room and moved to 3rd floor, trying to catch up the sleep. It was almost 5 am then. After 6:00 am, we started hearing kids screaming from the opposite room revealing the sound proof quality of the doors and walls. The kids noise continued for long disturbing our sleep. At around 8:00 am, the doorbell rang asking for housekeeping!!! Why on earth on a Sunday morning 8:00 am Housekeeping would want to clean the occupied room? No explanation from the manager as well. They said ‘they will look into it’.
At around 10:00 am, construction noise started again. This time it appeared they were doing floor polishing right above our room. It was like running grinders on your head! Finally we got fed up of all this and checked out. There was no apology, no regret from the managers and reception. They were not even willing to give the invoice. Since we booked through Agoda, we were told to get the invoice from the website! I had to argue to get the invoice print out.

Please stay away from this hotel, at least till the construction is over.

Room Tip: No room is good until the construction is over. 7th floor has AC problems.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Naramuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, July 22, 2013
Dear Reviewer, Thank you for your valuable feedback. We regret that your stay experience was not up to the mark and that the service was not in keeping with our standards. We apologise for the inconvenience caused to you. In order for us to contact you directly please email us your personal contact details on gm@bestwesternhotelsahil.com. We hope you will pardon this unpleasant incident and we look forward to welcoming you once again on hospitality basis.


Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

We really enjoyed our stay at “The Best Western Hotel Sahil” Mumbai, Convenient location. Good room, good service and well-mannered staffs. There is nothing wrong with the facilities. The room we stayed is very spacious and pretty contented. The food at the restaurant is delicious. Overall my family and I enjoyed our stay…!!!

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank wilfred_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, May 27, 2013
Dear Sir,

Greetings from Best Western Hotel Sahil!!!

Thank you very much for sharing the hotel review. We really appreciate this gesture and feedback. I am also happy to read that you enjoyed the hotel ambience, amenities and the buffet at our all day dining restaurant.

We will ensure that Best Western Hotel Sahil Hospitality and Dining Experience are of the highest standards at all times.

Do look forward to welcoming you again at Best Western Hotel Sahil.


Thanks & Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed May 14, 2013

While on tour of India, we stayed about two weeks at Best Western Hotel Sahil, We received not only top notch service but also rooms were very clean and comfortable and the break fast and food served in the restaurant were excellent. The staff had always smile on their faces and all the time we were in the hotel they made us very comfort table and we felt like being in our second home.
The Manager,Sunil took gerat care of us and the day we were leaving for Canada, Sunil also gave us a complimentary dinner.
I would like to convey our heart felt congratulations to all the staff and Sunil and other managers.

We will recommend Sahil to all our friends and relatives to stay in this Hotel when visting Mumbai.

Best regards to all of you

Abdul Jiwani

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sahil155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, May 16, 2013
Dear Sir,

Thank you very much for sharing the Excellent review. I am glad that you thoroughly enjoyed Best Western Hotel Sahil Hospitality and Experience. It is feedback like yours that really motivates us to continue and further enhance our services.
We look forward to welcoming you again at Best Western Hotel Sahil

Thanks & Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed May 14, 2013

Convenient location. Good rooms, good service and courteous staff. This said, there is nothing wrong with the facilities. The room we had was spacious and pretty, the breakfast is good. Overall my family and myself enjoyed our stay.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sanjaymathias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, May 14, 2013
Dear Sir,

Greetings from Best Western Hotel Sahil!!!

Thank you very much for sharing your review. We really appreciate this gesture and feedback.
We look forward to welcoming you again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

I stayed for 1 day. Location is 300m from Mumbai Central railway station. Rooms were awesome. Staff was very nice. Only problem faced there is Restaurant service.

Renovation is going on so I guess that will also be solved after that.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chiragmanocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IMS21, General Manager at The Sahil Hotel, responded to this review, May 9, 2013
Dear Sir,

Greetings from Best Western Hotel Sahil!!!

Thank you very much for sharing your review. We really appreciate this gesture and feedback. We have gone through your feedback and taken a note of the area of improvement and definitely assure positive improvement in our services.

We look forward to welcoming you again at Best Western Hotel Sahil.

Thanks & Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mumbai (Bombay) hotels
1.2 mi away
The Shalimar Hotel
The Shalimar Hotel
#47 of 420 in Mumbai (Bombay)
4.5 of 5 stars 510 reviews
0.8 mi away
Comfort Inn Heritage
Comfort Inn Heritage
#117 of 420 in Mumbai (Bombay)
3.5 of 5 stars 169 reviews
0.8 mi away
Krishna Palace Hotel
Krishna Palace Hotel
#95 of 420 in Mumbai (Bombay)
4.0 of 5 stars 180 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Chateau Windsor Hotel
Chateau Windsor Hotel
#61 of 420 in Mumbai (Bombay)
4.0 of 5 stars 429 reviews
2.4 mi away
Ambassador Hotel
Ambassador Hotel
#92 of 420 in Mumbai (Bombay)
3.5 of 5 stars 223 reviews
0.4 mi away
Hotel Kumkum
Hotel Kumkum
#70 of 420 in Mumbai (Bombay)
4.0 of 5 stars 207 reviews
Show Prices
Show Prices
Show Prices

Been to The Sahil Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Sahil Hotel

Property: The Sahil Hotel
Address: 292 Bellasis Road, Mumbai (Bombay) 400008, India (Formerly BEST WESTERN Hotel Sahil)
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 420 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Sahil Hotel 3*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with HotelTravel.com, Expedia, Hotels.com, Priceline, Hotwire, Orbitz, Booking.com, Odigeo, Travelocity and Agoda so you can book your The Sahil Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing