The hotel staff could use training however the owner is a jewel. I happen to be there when he arrived and he comped everything at the hotel bar/restaurant out of generosity. He didn't ask for a review in return, a good hearted older man with good service value. I overheard the staff comment on his generosity the next day when he wasn't around - talking about him as if he's a crazy man and reception desk staff knocked on my door and called my room several times wanting me to pay for my friend who was only visiting me as we were planning our India trip but they thought that my travel companion was sneaking in the room without paying - the staff for some reason didn't stop harassing so my stay was disruptive. Staff needs to learn from the owner - a little bit goes a long way.
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- Also Known As:
- Hotel Godwin Mumbai