The location can't be beat--Marine Drive is lovely! The facilities themselves were very nice, and my room was large and comfortable. The breakfast buffet and Jeffrey's had a variety of options and the service was excellent. The housekeeping staff was wonderful.
I took off two stars to reflect to two factors:
1. It smelled like motor oil throughout the entire hotel, and I often felt lightheaded. I've read on other reviews that this is due to renovations, although I was told it was a cleaning product. The smell was particularly strong in my room and I had trouble sleeping because of it.
2. After the trip, I e-mailed five times over the course of three weeks to receive additional information about invoices, but received NO response to any of my e-mails. Due to this lack of customer service, I will find a different hotel to book for my next trip to Mumbai.More
- Room Service