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Reviewed March 25, 2017

They not given any preference to Hayat card members .. attitude of staff terrible ..expecilly front desk at ground floor .. no one help to get lagguge to Carry down on stairs lobby level up to car .. hotel car driver is good

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank satish0055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 26, 2017

Dear Guest

Thank you for sharing your feedback. We regret the inconvenience caused to you. This is truly an unfortunate incident and definitely not reflective of the Grand Hyatt experience. We look forward to welcoming you back soon for a memorable experience with us . Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2017

We stayed here for 11 days on vacation and had a wonderful experience. The staff are amazing and really look after the guests. The pool area is gorgeous and hard to believe when you are sat around the pool that you are in mumbai. The gym has all the equipment you would need and is 24 hour. The rooms are a great size and very clean. When we next visit next time we would definately stay here again..we loved it

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank rizamanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 26, 2017

Dear Guest

Thank you for your generous appreciation and kind words about our hotel facilities and offerings. We are delighted to know that you enjoyed #LivingGrand with us during your vacation. We look forward to welcoming you back again soon. Thank you

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Reviewed March 24, 2017

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 3, 2017

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Reviewed March 22, 2017

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 21, 2017

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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