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“Truly a 5 star experience !!!”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 486 Hotels in Mumbai
Certificate of Excellence
Reviewed April 12, 2014

Stayed here for 2 nights with a friend from Bangalore, at their 10th Anniversary special rate just to check the leisures here. It was a great experience.

In all, its an decently spread hotel with a grand and warm welcoming lobby. Check in process was smooth and one of the quickest. I chose a smoking room and was given a room facing under construction pool. Not bad though as the room hygiene and make itself highly compensated for the view. Floors are widely spread so be prepared to walk a bit to your rooms. All the in-house restaurants are great with China House being exceptionally good in all terms i.e ambience, food quality, spread, service, etc.

Location is fair being close to domestic airport and almost equi-distance to Mumbai town & suburbs.

Hospitality is class. Not to forget, beddings here was very comfortable with superior quality mattress and pillows. I truly loved it and also curiously reached out to the manufacturing company (with the help of a tag) for myself

In all Grand Hyatt justifies 5***** deluxe property.

Will love to visit again

Room Tip: Try club rooms
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  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Prem p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 13, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are really happy to know that you enjoyed our 10th Anniversary package and liked our hotel, the hassle free check-in process, overall quality of accommodation we offer, your dining experience at our award-winning restaurants; especially China House, the convenient location of our hotel from the airports and various entertainment hubs around the city and the finest standards of hospitality we extend to our guests.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 12, 2014 via mobile

1. While checking out on 2nd April 2014, we had requested for luggage assistance at 10:10 am for checkout and even after repeated reminders we received our luggage at 10:50 am on the gate. we had a flight at 12 noon. we almost missed the flight because of this delay. Unacceptable.
2. Hotel blocked my credit card on 28th March and 1st April each for 5000 rupees. I settled the bill in cash both the times while checking out. it is 12th April today and none of the two holds on my credit card has been released.
3. It has been a very routine treatment on both our stays while going for our honeymoon trip to Maldives. one expects much better from a five star.
4. hotel is at good location near to airport (15 mins), with v good property. but they need to improve on service and maintenance. (curtain was inoperative)

Stayed: April 2014, traveled as a couple
Thank Vinod G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 13, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. While we are glad to hear that you liked our hotel and its close proximity to the airports, we are sorry to know that you were delayed in getting to the airport because of a lapse in delivering your luggage on time and the fact that you faced a challenge with the guestroom curtains. Please be rest assured that this feedback shall be duly communicated across to the concerned teams.

To address the refund on your credit card pre-authorization, may we kindly highlight the fact that it takes approximately 10 - 12 working days for the amount to get credited back to your account. You may please write to us on mumbai.grand@hyatt.com with your booking details if the same has not been rectified in the next few days.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed April 11, 2014

I stayed here on business for three days and it is a hotel at the top of its game. A bit big and pharaonic with a touch of Bollywood glitz and self regard, it is well looked after, well managed and the staff to a man are superbly trained. I asked the valet for a button to be sewn on to my shirt and the shirt came back 1 hour later mended, laundered, pressed and starched to perfection. Lovely property with an excellent gym and good restaurants, there is no reason to ever leave.

The only downside is that if you have business in central Mumbai you are looking at a good two hours in traffic to get there and back. It is important to take this into consideration as traffic just seem to be getting worse.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mpk17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 13, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are happy to know that you liked the overall look and feel of our hotel, the service extended by our associates, 24-hour gymnasium facilities at Club Oasis – Fitness Centre and Spa and your dining experience at our award-winning restaurants.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

I know you would not find so big hotels in Mumbai but still this hotel has smaller rooms.

Best part of this hotel was the look and feel once you enter in the lobby area.

Also, breakfast spread at the cafe is quite lavish and tasty.

Rooms : 7/10
Food : 9/10

Stayed: February 2014, traveled on business
Thank PasrichaAbhishek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 13, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your feedback. We are glad to know that enjoyed your stay with us and liked the lobby area and your dining experience over breakfast at our hotel.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

I am writing this review from my room. It's 10:30pm and the music (heavy on drums and bass) and crowd noise from a special event 2-3 levels below my room is so loud the room is shaking. Two calls to the duty manager have proved useless, "I understand" is not a solution. Offer of a room change does me no good as I am trying to get to sleep and don't want to have to pack up my things and move. It's absolutely unconscionable for a hotel to have no consideration for the comfort of its paying guests. Shameful.

Room Tip: Check if there are any major events or parties at the hotel and ask for a room as far away as possib...
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Stayed: April 2014, traveled on business
1  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 11, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your feedback. We are extremely sorry to hear that you were discomforted by the noise emanating from an event that was taking place at our hotel. However, we are relieved to hear that our Front Office Manager met you and addressed your concerns and apologised for the inconvenience caused. Once again we are sorry to hear that you did not find your stay with us up to your expectation.

We once again thank you for your feedback and would truly welcome the opportunity to welcome you again at Grand Hyatt Mumbai so that we may regain your confidence in one way or another.

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Reviewed April 8, 2014

Excellent food and above excellent service
superb value for money chinese cuisene with a superb ambience
chef krishna, benaz, rinto, manager ritesh are awesome
i will definetely visit again and again....

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
3  Thank bakulvora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 8, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are happy to know that you liked your dining experience and the overall ambience at our award winning restaurant China House. We shall certainly convey your kind comments across to our associates mentioned in your feedback.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014

Our stay at the Grand Hyatt has always been so exceptionally wonderful. The food there in the hotel restaurant Celini is amazing, Chef Alessandro and his team definitely are doing a great job! Not to mention the restaurant Fifty Five Easy, headed by chef Dennis. The breakfast there is to die for, but then again so is the lunch and dinner! Hats off to all the chefs there! Even the people who were serving were so extremely kind and if I could remember a few names there was Pramood, Vijay and so many more! Chef Khans Indian food is amazing, everyone needs to try it!!!! The rooms in the hotel were immaculately clean. From the duty managers like Ankita to the staff on the club floor like Rajesh (but I forget a few names) were very very very kind and helpful. If I was ever to go to Mumbai again, I would only be staying there; it feels like home! I absolutely love everyone there! I would surely recommend this hotel to everyone visiting Mumbai!!!

Stayed: March 2014, traveled with family
2  Thank Nyah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded April 8, 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. It gives us immense pleasure to know that you had a memorable experience during your stay with us and liked your dining experience at our award winning restaurants Celini, Soma and Fifty Five East. We shall certainly convey your kind comments across to our colleagues mentioned in your feedback.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai
#17 Business Hotel in Mumbai
#20 Romantic Hotel in Mumbai
#21 Spa Hotel in Mumbai
#21 Luxury Hotel in Mumbai
Price Range: $140 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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