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“Business Visit”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Gurugram (Gurgaon), India
Level 6 Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Business Visit”
Reviewed February 28, 2014

Located next to Bandra Kurla Complex that is its biggest advantage and it is also easily accessible from internationa/domestic airport. Hotel has got an excellent chinese & an italian restaurants worth paying a visit.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saurabhaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, March 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are glad to know that you liked the convenient location of our hotel from the airports and the central business district of Bandra-Kurla Complex in addition to your dining experience at China House and Celini.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,803 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (475)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 28, 2014 via mobile

Spacey Rooms, excellent staff and service. I was spoiled. Since time we checked in , we have 100% attention. After a bad experience at Sahara Star. We checked in here.
We'll managed and Clean Hotel

Very professional management and staff at your service 24/7

Stayed February 2014, traveled with friends
Helpful?
1 Thank Superdisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, March 2, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are really happy to know that you had a great time during your stay with us and liked the overall quality of accommodation we offer and the service extended by our associates.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
650 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
Reviewed February 28, 2014

Nothing is too much trouble here, from the moment you arrive everything is taken care of for you. We took the upgrade to the business floor package which includes Wi Fi, use of business lounge and a car back to the airport. Great value for money.
We were only in Mumbai for two days and I wish we had longer, they made our short stay a memorable one and we will certainly return.

Room Tip: Upgrade to the business package it is well worth the money.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clive R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, February 28, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are really happy to know that you had a great time during your stay with us and enjoyed the service extended by our associates around the hotel in addition to the facilities we offer our guests on the executive Club level floors. It’s great to know that you would be visiting us again in the near future.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 26, 2014

This was a great place to stay. I could not believe the friendliness of the staff. I also felt completely safe and happy. I upgraded and it was well worth the extra money to cover internet and have access to the club room for meals.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carterseal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, February 27, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are delighted to hear that you had a wonderful experience during your stay with us and liked the service extended by our associates around the hotel, the optimum standards of safety and security we offer our guests and the overall quality of accommodation on our executive Club level floors.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varca, India
Level 6 Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 26, 2014

This hotel proved to have just the right facilities for a series of business meetings. Apart from the helpful staff, and large, comfortable rooms, the restaurants served superb food. The breakfast and lunch buffets were the best that I have ever seen while dining at the Italian restaurant at night was a real pleasure. This was one hotel when our request for a delayed check-out was granted without any additional charge. A great experience in every way.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1939Travelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, February 27, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are really glad to know that you enjoyed your stay with us and liked the service extended by our associates around the hotel, overall quality of accommodation we offer and your dining experience at our restaurants over breakfast, lunch and especially over dinner at Celini.

We once again thank you for your feedback and truly look forward to welcome you again during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaconsfield
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 24, 2014

I have stayed in around 50 hotels (which I need to round it updating!) but I can honestly say that this is one if the best hotels I've stayed in the world!!

The service is intuitive, pro active and extremely genuine and I have nothing but utter praise for the team at the Hyatt....one of which I still keep in contact with!!

I was in Mumbai on business and flew in from Delhi to be met with my two friends with a private car, bottles of water and a smile....what more could you want?! We were then met at the hotel foyer (outside) by individual guest service members with a great amenity pack. What a warm welcome this was and set the tine for the remainder of the stay here. All check in formalities were pretty much completed within our pack and just required a signature.....this is great!

We were asked if we wanted to upgrade to use the club lounge, which we decided to and this was a great addition. As well as breakfast already being included we also then accessed the lounge in the evening for drinks and canapés. After a long day and before embarking on an evening out, this was a fabulous offering. I hi nestle believe you would not need to leave the lounge if you did nit want to. All you needed was there.

The bedrooms were fabulous, all amenities taken care of, super comfy beds. A shower and a sunken bath which I always appreciate. The hotel was undergoing slight refurb to open a patisserie and cafe I believe but this did not disturb us in the slightest. The restaurant looked amazing and although I didn't indulge in the breakfast, it looked fantastic with lots of live stations with chefs cooking to order. We did have a drink in the bar on return from our evening meal and this was superb...knowledgable staff, excellent choice and relaxing setting.

This is a beautiful hotel but in my experience the staff at this hotel were some of the best in the world. In actual fact I was delivering presentations to our customer service teams in India and used the Hyatt team as an example of outstanding customer service - after jus tine night!

Truly spectacular - well done and keep it up. I will hopefully be back this year!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janie28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, February 26, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! We thank you for your wonderful feedback and are delighted to hear that you had such a great time during your stay with us. It gives us much joy in knowing that you liked the service extended by our associates around the hotel, overall quality of accommodation, your experience at our exclusive Club lounge and at The Bar.

It truly feels great to know that you find our standards of customer service exceed your expectations and are glad that you shall be visiting us soon in the near future.

We once again thank you for your feedback and sincerely look forward to welcome you again during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

It was a great experience for our family to have our stay very well organized and with scrumptious food and cuisines and amazing hospitality. Especially the SPA was really good with the aroma and the special services offered.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manish_Sh228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, February 24, 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are really happy to know that you truly enjoyed your stay with us and liked the service and hospitality extended by our associates, your dining experience at our award-winning restaurants and services offered at Club Oasis – Fitness Centre and Spa.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Property: Grand Hyatt Mumbai
Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#21 Luxury Hotel in Mumbai (Bombay)
#21 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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