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“Average setting but excellent rooms”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 484 Hotels in Mumbai
Certificate of Excellence
Reviewed November 9, 2013

We have stayed at Grand Hyatt to celebrate New years and it was a great experience with fantastic new theme each year. The foyer does not have a warm feel as it does not have an area where you could sit and enjoy the beauty around with a coffee. It is also very uncomfortable that the foyer area does not have some luxurious seating to be seated whilst waiting for cab or a friend coming to see you. Rooms are generous size and definitely adds many stars to the property with fantastic shower/bath. It is the only property I had an experience of a customer service desk on the lobby of the floor giving it the edge over other properties. Good choice of restaurants to Dine.

Room Tip: Best room are ones that face the Asian Paints building. Very quite location so good for a business t...
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  • Stayed: May 2013, traveled with family
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Thank ArvGangji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 11, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you enjoyed your stay with us during New Year’s Eve and liked the overall quality of accommodation, our customer service desk facilities and dining at our award-winning restaurants.

With regard to your feedback about seating at our Lobby Level, may we kindly highlight the fact that we do indeed have multiple seating options available for our guests in addition to the versatile Lobby Lounge.

We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.

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Reviewed November 6, 2013

The Grand Hyatt in Mumbai is in Kalina, very close to the Domestic Airport.

Stayed there in Sep & in Oct 2013, the rooms are nice, but the food at China House ... it was a great disappointment. I have eaten there in the past and had great meals, but my three trips in the last few months have been terrible - a big let down to a otherwise great hotel!
China House is not consistent, how disappointing!

But the SPA .... EXCELLENT!! I had a Deep Tissue massage, and it was so good that i went the next day for a Balinese Massage. EXCELLENT.
I think it was even better than the Park Hyatt!
Having just returned a week before form a gruelling trek, this was just what I needed.

Other than the food being a great disappointment, staying here was a good experience!

  • Stayed: October 2013, traveled as a couple
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Thank Abhay01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 8, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. While we are happy to know that you enjoyed our spa services at Club Oasis – Fitness Centre and Spa and your stay with us, we are concerned to hear that you did not find your dining experience at China House up to your expectation.

Please be rest assured that we remain committed to providing all our guests with authentic hospitality and an experience unparalleled in India. Your feedback shall be duly communicated across to our Food and Beverage teams.

We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.

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Reviewed November 6, 2013

Stayed for 2 nights at the Grand Hyatt after a very long time. Since Taj Land's end was not available I had no choice but to stay here. It claims to be a 5 star hotel. But in reality it is a Five star hotel with a 2 star hotel service. You ask for a laundry pick up or order anything and it requires a minimum of 3 calls to follow up to get the service you want.

Room Tip: Don't stay here period go to Taj Land's end instead
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  • Stayed: October 2013, traveled on business
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Thank tapoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 8, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your feedback. We are concerned to hear that you did not find the hospitality and the service extended by our staff up to your expectations. We sincerely regret any inconvenience the same may have caused yourself and please be rest assured that your feedback has been communicated across to the concerned departments. Please feel free to contact me at david.mansfield@hyatt.com should you wish to elaborate your comments.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city so that we can regain your confidence in some way or the other.

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Reviewed November 6, 2013

Hi All, I would like to share my experience of Grand hyatt stay. I stayed in Hyatt in September 2013 and everything was superb in Grand Hyatt except one thing which is hospitality. Grand Hyatt employee dosen't give you the respect as you are expecting from 7 start hotel. Servive quality, room facilities, Breakfast, Ambiance are awesome. I still would prefer to stay in Grand Hyatt.

  • Stayed: September 2013, traveled on business
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Thank tayalrahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 6, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. While we are happy to know that you liked the service extended by our staff, overall quality of accommodation, breakfast and the ambience of the hotel, we are concerned to hear that you did not find the hospitality we extend up to your expectations.

As we at Grand Hyatt Mumbai foray into our 10th year of providing guests with experiences that make them feel at home with us, please be rest assured that we remain committed to providing all our guests with authentic hospitality and an experience unparalleled in India.

We once again thank you for your feedback and truly look forward to your stay with us at Grand Hyatt Mumbai.

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Reviewed November 6, 2013

I stayed here during Print-Week awards with colleagues for just one night, Its an awesome hotel. Great location, full of superb restaurants, bar, make you feel relax at the end of the day.
With its great offers & all other facilities it is not expensive at all, about 8000 INR per room, worth staying. 15 minutes from the airport almost 30 for Worli. Staff at front is too courteous. Breakfast was good enough. Going to stay here again for sure !!

  • Stayed: October 2013, traveled on business
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Thank RajuSuneja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 6, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you enjoyed your stay with us and liked the close proximity of our hotel from the airport and key business and entertainment hubs around the city in addition to the service extended by our friendly staff and dining at our award-winning restaurants, bar and lounges; especially the breakfast at Fifty Five East.

We once again thank you for your feedback and truly look forward to your stay with us at Grand Hyatt Mumbai.

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Reviewed November 6, 2013

It was a business trip and the location was just right... Just 15 mins from the domestic airport. Very friendly staff and they put me up on the floor for single women travellers - from a security point of view. Good room - though not much of a view - and the dressing area and bathroom was spacious. Loved the concept of "forgotten anything? we'll get it for you" - wherein the hotel offered to get you things like the nail cutter, nail paint remover.. (many more on the list) that one may have forgotten to carry and would need on the trip. Attentive staff - Good food. the ambience and food at the China Room was great!
The breakfast was at the 55 East restaurant - which was 1 floor below the ground floor and a long flight of stairs.. with a bad knee - I found it difficult to climb up & down ( I didn't see the elevator). In all a good experience and will choose Grand hyatt for my stay in Mumbai again.

  • Stayed: October 2013, traveled on business
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Thank PurnimaGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 6, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are delighted to know that you enjoyed your stay with us and liked the close proximity of our hotel from the airport, service extended by our friendly staff and dining at our award-winning restaurants, especially China House.

In addition, we are glad that you liked our newly launched Women’s Experience program which has been specially launched to cater to the customised needs of our single lady travellers, with carefully selected amenities placed in our rooms to meet the needs of our discerning guests.

With regard to the accessibility to reach Fifty Five East, we do indeed have an elevator for our guests which can be accessed from the lobby level next to The Bar. Our team will be more than happy to guide yourself to the elevator should you choose to dine at Fifty Five East during your next stay with us.

We once again thank you for your feedback and truly look forward to your stay with us at Grand Hyatt Mumbai during your next visit to the city.

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Reviewed November 6, 2013 via mobile

Definitely one of the best hotels in Mumbai, stayed at grand hyatt in the month of July for 4 days and it was an experience. The staff is always there to help you and make things work. I was on a business trip and had forgot my laptop charger, they arranged laptop charger for me in no time. The food is good

  • Stayed: July 2013
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Thank Himanshugugnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded November 6, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you liked the service extended by our friendly staff and food at our award-winning restaurants.

We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai during your next visit to the city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai
#17 Business Hotel in Mumbai
#20 Romantic Hotel in Mumbai
#21 Spa Hotel in Mumbai
#21 Luxury Hotel in Mumbai
Price Range: $141 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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