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“Quality and Value”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #25 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quality and Value”
Reviewed August 14, 2013

I have been to grand Hyatt so many times . Love the china house , Celini restaurant and the cafe in the boulevard . Both have authentic dishes . The staff are very professional, the rooms are 5 star standards . Clean . Only one thing I feel can be improved is the shopping boulevard . Overall the hotel is very very good .

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shazaa_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 16, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you enjoyed your stay with us and liked the overall quality of accommodation that we offer, service extended by our staff and dining at our award-winning restaurants China House and Celini. Please be rest assured that we shall certainly convey your feedback to our Grand Hyatt Plaza team.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dalhousie, India
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 12, 2013

Nice place to stay The rooms are large and comfortable to stay Clean and tidy rooms with all the modern amenities . Spacious Bathrooms with bathtubs. USB Ports and lots of charging points.
The staff is courteous and helpful the check and check out was quite smooth

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sagrikaresort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 13, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you enjoyed your stay with us and liked the overall quality of accommodation that we offer, smooth check out process and the service extended by our staff.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2013

this was my second stay at this hotel, and while 4-5 years ago it was truly and icon with some of the best restaurants and service in town, things have changed. First of all, the hotel isn't anywhere nearly as well maintained as it used to be. The quality of food and celini is still as good, but service is mediocre. The grand club which was the highlight of the Grand Hyatt Mumbai experience is nowhere nearly as good in terms of service or food offering. I can't help but think that the management is penny pinching and letting service standards go of a once great hotel in this part of Mumbai.

Room Tip: The inside facing rooms are the best overlooking the inner courtyard.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank austinmike1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 13, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. While we are glad to hear that liked the quality of food at Celini, we are concerned to hear that you did not find the service extended by staff, the overall upkeep of the hotel and your experience at Grand Club up to your expectation.

After a distinguished presence on the hospitality front for the past 9 years, we are currently in the process of providing a refurbished facelift to our hotel and you may have also noticed that we have commenced renovation work on the façade of our hotel. Please be rest assured that we, at Grand Hyatt Mumbai are always committed to providing our guests with authentic hospitality and an experience unparalleled in India.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai so that we may regain your confidence in one way or another.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 9, 2013

Stayed at the grand hyatt Mumbai for 2 nights while attending a conference. This is a great hotel has a grand luxurious feel. The rooms are large and well laid out. Plenty of options for charging and connecting electronic devices. No plug points next to the bed though unless you un plug one of the lamps. Wonderful high water pressure in the showers. Various restaurant options for meals each one was excellent.
Breakfast time was chaotic and the staff at the restaurant could barely keep up. But did so with a smile. The location is conveniently central to the nightlife in bandra to the business hub BKC or hop onto the sea link if your work takes you to south Mumbai.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soko11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 13, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you truly enjoyed your stay with us and liked the central location of our hotel from Bandra-Kurla Complex, the suburbs of Bandra and South Mumbai. In addition, we are also glad that you found the overall quality of accommodation, various dining options at our award-winning restaurants and the service extended by our friendly staff up to your expectation.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 8, 2013

Located in Santacruz, this hotel was very convenient to travel for business to BKC unlike other hotels located in south mumbai which are far-off. The staff of the hotel was really cordial, sweet and nice. Customer service is really their priority. But, I think it is more of a business hotel than a luxury hotel where you can be with your family. But one of my closest friends is a very big fan of this hotel as it is near the airport and come what may, she always puts up in hotel when she is in Mumbai.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcb23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 13, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are really glad to know that you liked the convenient location of our hotel from the central business district of Bandra-Kurla Complex and the service extended by our friendly staff. It gives us much joy in knowing that Grand Hyatt Mumbai is a preferred choice of stay for your friend every time she visits Mumbai.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
7 reviews
Reviewed August 7, 2013

Fab hotel! Excellent service and facilities ...... Been again and would def go again :)
Very conveniently located too..... Close by to airport
Didn't get chance to check out spa as was on business..... But will be going sometime soon on further business so will make the time to check it out!
Great night life too
Rooms very clean and love the way the bathroom is set!

Room Tip: Check it out and find out!! Can't comment on value as company paid!
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  • Stayed September 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sooki2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 13, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are very happy to hear that you had a great time during your stay with us and liked the convenient location of our hotel, overall quality of accommodation and the service extended by our staff.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 3, 2013

I have stayed in this hotel a few times now and it keeps getting better. Staff are incredibly friendly and simply cannot do enough for you. My driver Ravi really went above and beyond to help me find some of the items and presents i wanted to buy in Mumbai - this is the kind of service that really ensures I will come back again to this hotel.

I had long flight delay and they extended my room for me until late and gave me free access to the spa facilities afterward. Food from each restaurant is excellent, the rooms are very clean, spacious and comfortable.

Really cannot praise this hotel enough, really does great benefit to the Hyatt brand.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ghandi380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, August 5, 2013
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to hear that you had a wonderful time at our hotel and enjoyed the overall quality of accommodation, dining options at our award-winning restaurants, spa facilities at Club Oasis – Fitness Centre and Spa and the service extended by our staff. We shall certainly convey your feedback to our colleague Ravi.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Property: Grand Hyatt Mumbai
Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#22 Luxury Hotel in Mumbai (Bombay)
#22 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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