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“Elegant Luxury”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 486 Hotels in Mumbai
Certificate of Excellence
Reviewed May 25, 2013

An isle of elegant luxury surrounded by a wall of poverty, chaos and filth. The hotel standard concerning cleanliness, courtiouness, prompt service etc was beyond reproach. The breakfast
embraced tastes of all nationalities making you feel personally pampered at every turn. The Italian restaurant under Alessandro Persico served the best pizzas and stuffed cannellonis we ever experienced. A word of warning: do not occupy rooms facing the hotel front as you will be constantly annoyed by honking of traffic outside. Interior rooms facing the pool will assure you the peace necessary to enjoy your stay. All in all, exept for the hotel´s location, it is to be highly recommended.

Room Tip: Rooms facing the courtyard and pool are the quietest.
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  • Stayed: April 2013, traveled as a couple
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Thank OrcaStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded June 3, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to hear that you enjoyed your stay with us during your visit to the city and liked the cleanliness around the hotel, food at our award-winning restaurants especially the breakfast at Fifty Five East and Italian cuisine prepared at the hands of Chef Alessandro Persico at Celini in addition to the prompt and courteous service extended by our staff.

We would like to highlight the fact that Grand Hyatt Mumbai is located conveniently in the heart of the city and is within close proximity from the airports, Bandra-Kurla complex and the entertainment and leisure hubs around the western suburbs.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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2,258 - 2,264 of 3,094 reviews

Reviewed May 25, 2013

One cannot get better services than this hotel. starting from early check in till my stay everything was extremely smooth. On early arrival, they allotted us room which was very appreciating. The breakfast was lavishly spread and fresh and quality uncompromised. I loved it!!!! They gave me two breakfasts on one night check in. Bathroom was nice. The dinner I ordered as in room dining was an amazing experience as the table set up they have and quality is amazing but an expensive one. They didnt allow late check out but gave me spa voucher wherein I could have shower, steam, sauna etc to get fresh when I come back to collect luggage. I felt that was fair enough.

Some drawbacks not to be highlighted much.

Check out took time due to which I got delayed to the place I was going. They should make it faster especially when I asked them earlier to prepare my bill.

Location is bit offway and you need a cab to go anywhere in Mumbai.

There is a waiting during breakfast. They do not serve you properly if their is waiting. The thing which is non appreciable was they were at times rude as they were not able to tackle so many guests at a time. Needs improvement here. But food quality makes you forget everything.

  • Stayed: February 2013, traveled on business
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Thank sparsh g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded June 3, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you had a great time during your stay with us and enjoyed the overall quality of accommodation, breakfast at Fifty Five East, in-room dining, the spa voucher extended by our team and the service extended by our staff.

However we are concerned to hear that your check-out took longer than expected and you found the attitude of our staff to be rude during rushed service hours. We sincerely regret any inconvenience caused because of the same.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed May 18, 2013

This time I am here on vacation with family and friends enroute to Lavasa and other places. Stayed one night at this most beautiful hotel, where the services at all level are just can't be compared. The Club Lounge is the perfect place for meeting besides relaxation / unwind / entertainment at evening hours. I just love every thing about this hotel....this is the only hotel where I stay when i am in Mumbai....

  • Stayed: May 2013, traveled with family
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2  Thank sumitkhetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded May 19, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are delighted to know that you truly enjoyed your stay with us and are your preferred choice of stay during your visits to Mumbai.

We are happy that you liked the executive Club level, the facilities at Club Lounge and the service extended by our staff.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed May 11, 2013

Very convenient at 10 min from domestic airport and 15 min from BKC business area. Time to international airport really depends on time of day -- best to verify. Checkin/checkout is getting better--- more efficient and friendly, and they finally ask if you prefer credit card payment in INR or home currency. The rooms are very clean, comfortable and well appointed, with a very comfy bed/pillow and nice bathroom. Quiet rooms--- esp those facing the interior court that also have a nicer view. Breakfast buffet and wifi are included, and the buffet offers excellent choice and quality food.

Room Tip: ask for room facing interior court--- quieter and nicer view
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  • Stayed: May 2013, traveled on business
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1  Thank jenabaintheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded May 12, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to hear that you had a comfortable time during your stay with us and enjoyed the close proximity of our hotel from the domestic airport and the central business district of Bandra-Kurla Complex. In addition, we are glad that you liked the overall quality of accommodation, the hassle-free check-in and check-out services at our Front Desk and myriad options available over breakfast at Fifty Five East.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed May 9, 2013

Good place to stay, but security checking is annoying. Also they charged me for mini bar, but I didnt drink anything, however they have rechecked and apologised. Breakfast is excellant, perfect and friendly staff. Recommend!!!!

  • Stayed: April 2013, traveled on business
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2  Thank lazizbek81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded May 10, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to hear that you had a wonderful time during you stay with us and enjoyed the breakfast served at our hotel and the service extended by our friendly staff.

We are sorry to hear that you were erroneously charged for the mini bar and regret any inconvenience caused. However we are glad that our staff were able to promptly assist you with the issue and rectify the same.

In addition, we would like to highlight that we are extremely cautious about the safety and security of our guests in the wake of incidents in the recent past and hence lay emphasis on stringent procedures and security measures.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed May 7, 2013

The Grand Hyatt is a wonderful hotel, still there is a coldness about it that didn't appeal to us, The public areas are cavernous and the room furnishings a sort of up-scale Ikea: stark and modern. Given that it's Mumbai you have to have your bags checked each time you go in and out, and five guards check your car (and under it) when going in. Not the hotel's fault, of course.

Room Tip: Due to what I take to be an aberration of acoustics our third floor room picked up a LOT of hallway...
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  • Stayed: May 2013, traveled as a couple
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Thank OCProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded May 19, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to hear that you had a comfortable time during your stay with us.

We appreciate your understanding in regard to our security measures. We would like to highlight that we are extremely cautious about the safety and security of our guests in the wake of incidents in the recent past and hence lay emphasis on stringent procedures and security measures.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Hotel is closer to the upcoming business district BKC of Mumbai and therefore is conveninent from travel perspective. It doesn't have great view etc. but then has good restaurants and China House which is a great place to unwind.

Leave early for airport or ask at the front desk about travel time since in Mumbai it is dependent on which part of the day one is travelling

The food is good and courteous and helpful staff.

Room Tip: The higher the floor the better.
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  • Stayed: May 2013, traveled on business
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    • Sleep Quality
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1  Thank Mir Amer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded May 9, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you liked the close proximity of our hotel from the central business district of Brand-Kurla Complex, food at our award-winning restaurants especially China House and the service extended by our friendly staff.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai
#17 Business Hotel in Mumbai
#20 Romantic Hotel in Mumbai
#21 Spa Hotel in Mumbai
#21 Luxury Hotel in Mumbai
Price Range: $140 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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