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“As elegant as ever”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 486 Hotels in Mumbai
Certificate of Excellence
Reviewed February 25, 2013

As one of my most beloved hotels,Grand Hyatt, with its equisite rooms and service was a great pleasure again.Meticulous service, Lounge benefits, superbly appointed rooms and great food.
Would like to come back again and again !

Room Tip: Club Rooms on 1st floor have the rear door opening into a lovely garden! I suppose these are the bes...
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  • Stayed: February 2013, traveled on business
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Thank secondpilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded February 28, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are delighted to know that you had a great time at our hotel and enjoyed the overall quality of accommodation, the food at our award-winning restaurants, our exclusive Grand Club lounge and the service extended by our staff.

It gives us much joy in knowing that you shall be visiting us again in the future.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,321 - 2,327 of 3,095 reviews

Reviewed February 25, 2013

Was on a business trip for 2 days. Pick up staff at the airport was friendly we told him to wait while we can grab a bite to eat and as soon as we were done he called for the hotel car. Took 15 mins from the Domestic Airport. Check in was fast, took less than 5 mins (I really like a fast check in).
We orderd for room service twice it was fast and food was good. Room is spacious, clean with all enmities. Same goes for bathroom.
Only downside Breakfast had less variety. However what were was on the plate was good in quality and taste.

Room Tip: Ask for a room near to the elevator.
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  • Stayed: February 2013, traveled on business
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Thank Vinaybpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded February 28, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy that you liked the service extended by our staff on arrival at the airport and had a quick and hassle-free check in at the hotel. In addition, we are glad that you liked the room service menu and the overall quality of accommodation in our rooms.

While we are happy that you liked the quality of the food being served, we are disappointed to hear that you did not find the options being offered over breakfast up to your expectations. Your feedback shall be duly communicated across to the concerned departments.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed February 24, 2013

We had a company sponsored stay for 2 nights as it was a yearly conference.
The interior decor is Exceptional.
Food is Great.
The rooms live up to the Hyatt standards though a bit old now.
Overall restaurant staff and banquet staff was courteous.
The breakfast served at their Fifty Five east was a very good experience.
The security check guys and frisk activity guys are a minus point since these guys need training on behavior with guests.

  • Stayed: February 2013, traveled on business
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Thank Niraj_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded February 28, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you had a comfortable stay with us during your conference and liked the décor of the hotel, food at our award-winning restaurants especially Fifty Five East, the overall quality of accommodation and service extended by our staff.

In our endeavour to offer you the highest standards in products and services and an enhanced experience, we are currently undergoing renovation around the hotel and have completed the initial phase of renovation in most of our rooms

In regard to the inconvenience faced by mosquitoes, please rest assured we have engaged the services of the country’s most prevalent pest control company in order to assist us in combating the external environmental issue of mosquitoes. In addition, we would like to highlight that we are extremely cautious about the safety and security of our guests in the wake of incidents in the recent past and hence lay emphasis on stringent procedures and security measures. We regret any inconvenience caused to you during your stay with us and assure you that this is not typical of the otherwise high standards we aim to achieve.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed February 23, 2013

Actually I dont like Mumbai city very much. 7-8 years ago when I first visited Mumbai city , I did sight seeing . Since than whenever I need to go there, I prefer to spend my time from business to hotel , from hotel to business. For that reason I am selecting where to stay more carefully than anywhere else. My choice was Grand Hyatt this time. The guest rooms are very well designed , furnished with all needs and in a simple style .Restaurants especially Italian and Chinese ones are one of the bests of their kind. I also use fittness center and spending my excess time in Oasis spa. Service is very good . Staff are polite and serving you with a happy face.
Breakfast is really perfect . Very rich choices for any taste.
Some small shops in the shopping mall has beautiful indian art items , I must confess that I left a fortune there.
Generally it is an expensive hotel when you think you are in Mumbai.
I advise you also to ask the price of each service before you ask for. For example I asked a car to go to NSE Complex , I didnt ask the cost at the beginning , when I saw the price I shocked becouse it was more than 6 times expensive than a standart taxi rate. It is acceptable two or max. three times higher for a hotel car , but to pay 2700 rupee for a distance where I can go with 400 rupee is not fare.
By the way ,the hotel building needs an immediate painting or changing the surface from outside. I know Mumbai's climate is the reason , but outside look of the building and inside beauty is a big conflict.
But if you care for your security and comfort and if taste , service quality and cleanness is important for you , spend more than you expected and stay in Grand Hyatt.

  • Stayed: February 2013, traveled on business
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1  Thank sermin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 4, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you enjoyed your stayed at our hotel and liked the overall quality of accommodation, the food at our award-winning restaurants especially China House and Celini, breakfast at Fifty Five East, facilities at Club Oasis – Fitness Centre and Spa, Grand Hyatt Plaza and the service extended by our staff.

In regard to transportation, we offer a fleet of Camry’s and BMW’s for our guests to commute to and from the airport and for commutation around the city. Our Transportation Services Desk offers round the clock assistance in addition to the various options of public transportation such as State taxis, private taxis, auto rickshaws, local and state bus services. Our guests can refer to information on our website on the Guest Services section (http://mumbai.grand.hyatt.com/hyatt/hotels-mumbai-grand/services/index.jsp) for details and pricing on transportation, maps and directions and various additional services that we offer.

After a distinguished presence on the hospitality front for the past 9 years, we are currently undergoing renovation around the hotel and are happy to tell you that we have completed the initial phase of renovation in most of our rooms. You may have also noticed that we have commenced renovation work on the façade of our hotel

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed February 21, 2013

The Grand Hyatt Mumbai is a beautiful hotel and is relatively close to many must see attractions. The hotel serves delicious food and snacks at the restaurants and as well as the room service.

The gym has all the required equipment. The pool is worth a visit, though it's a bit small and compared to other 5 star hotels the design is not very interesting.

Staff are very friendly and considerate and truly reflect the culture of Indian hospitality. Encountered a minor misunderstanding with a member of staff and the Assistant Front Office Manager, Biswa, helped resolve the issue to my satisfaction immediately. Marisha at the reception helped complete the perfect service experience during checkout with genuine smiles and requests to visit again.

Thank you for a wonderful experience.

  • Stayed: February 2013
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Thank Azubaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded February 28, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are really happy to know that you had a wonderful stay with us and truly enjoyed the food at our award-winning restaurants and room service, the 24-hour fully equipped gymnasium at Club Oasis – Fitness Centre and Spa, the convenient location of our hotel from the airports and major attraction landmarks around the city and the service extended by our friendly staff.

It gives us much joy in knowing that our front office staff was able to assist you with the inconvenience that you faced and were able to resolve the issue for yourself.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed February 19, 2013

Stayed at the GH for 7 nights for a show at Bandra Kurla complex. The hotel is well located for events at BKC and also half way between the airport and Dowtown Mumbai.
BKC Was a 10 min Auto Rick ride away.The gate of India was 40min taxi ride away, traffic permitting.
The hotel is International 5 star standard, with the rooms having everything needed for a long or short stay.4 restaurants in the Hotel cater for a variety of tastes. The downstairs restaurant has an all u can eat evening buffet with a variety of foods and free drinks included in the price.
We tried all of the restaurants accept chinese and all were of a high standard. The Staff are attentive and helpful and service all around the hotel was good.
We used the dowstairs coffee shop for daily lunch boxes and the service and quality of the food was excellent, especially Chef David who went out of his way to make` our daily lunch box interesting and varied.
The hotel is not cheap by and is on a par with equivalent european hotels.
Staying at the GH was a pleasant experience but you do lose the flavour of India, you could be in an international hotel anywhere,
Not the best hotel I have stayed in in India but certainly top 3.

  • Stayed: February 2013, traveled on business
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1  Thank Roger186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded March 4, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are delighted to hear that you had a great time during your stay with us. It gives us much joy in knowing that you truly enjoyed the convenient location of our hotel, the food at our award-winning restaurants especially Fifty Five East, Soma and Celini, the service extended by our staff and Chef David’s authentic lunch boxes offering a variety of options to choose from.

It gives us much joy in knowing that you consider us to be one of the best 3 hotels around the country.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

I was on a business trip and stay in this hotel. I really love the service, especially love the bath product, little soap , body and hand lotion.
But I do not quite like the dinner buffet, the water and fruit juice are charged, i think they should include!!!

  • Stayed: February 2013, traveled on business
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1  Thank Steling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded February 28, 2013

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy that you enjoyed your stay at our hotel, the bathrooms amenities placed in our rooms and liked the service extended by our staff.

In regard to the dinner buffet at Fifty Five East, we offer a sumptuous multi-cuisine spread of delicacies such as Thai, sushi, Lebanese mezze, Indian and Western specialities to choose from with unlimited beer and sangria. However bottled water and fruit juices are charged based on actual consumption.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai 400055, India
Phone Number:
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai
#17 Business Hotel in Mumbai
#20 Romantic Hotel in Mumbai
#21 Spa Hotel in Mumbai
#21 Luxury Hotel in Mumbai
Price Range: $139 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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