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“Not worth it”

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Sun-n-Sand Hotel, Mumbai
Ranked #72 of 454 Hotels in Mumbai (Bombay)
Auckland
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not worth it”
Reviewed September 25, 2013

An absolutely tired hotel ......stayed there for nine days with my wife....will certainly never stay there again on account of the poor housekeeping. Had a wooden floor and hence shocked at the amount of dust and webs we found under our bed. Though they did apologies and clean it up but yet does one deserve this after paying so much. The breakfast did have a great spread and probably the only saving grace of this hotel. The HOUSEKEEPING staff is probably the worst we have ever experienced....they just ruin your stay. Try elsewhere the facility is NOT WORTH IT.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, October 14, 2013
Dear Guest,

Thank you for taking your time out to share your feedback with us through Tripadvisor.

Sun-n-Sand Mumbai turned 50 last year in November, a feat, that very few hotels in India can boast about. We have been refurbishing our rooms on a regular basis. A large number of our room guests are our repeat customers. The hotel’s recent renovations include a new lounge bar, Beachcomber along with a brand new Presidential Suite. We are also opening a Chinese restaurant (which shall replace the Sunset Room) which shall open shortly.

With regards to your complaint, I would like to apologize for the same. I have personally taken this issue up with the concerned staff on priority basis and corrective action has been put in place.

I assure you that this is an exception to our usual service standards and I look forward to welcoming you during your next visit.


With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 18, 2013

The rooms are very small and staffs are very bad in the form of co operation i ll suggest my friends don t ever stay in this hotel.we ve stayed for one day without viewing any review and the review posted in tripadvisor is 100% correct.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ranjan123ku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 19, 2013
Dear Guest,

Thank you for sharing your feedback.

It is our endeavour that all our guests have a great experience when they stay at our Hotel. I am sorry to know that you were not satisfied with service offered at the hotel. I assure you that this is an exception to our usual service standards and I look forward to welcoming you during your next visit.

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level 1 Contributor
4 reviews
Reviewed September 12, 2013

I am a frequent Mumbai vistor on Business trip & love to stay at Sun-n-Sand Hotel, Juhu Beach Mumbai always. Hospitality starts with complementray Airport pick up in a nice vehicle. Warm welcome on check in, then escorting to your room.
Rooms are nice, clean & reecently furberished as hotel is an old property. Evenings are great with complementry Happy Hours 7.30 PM to 8.30 PM with variety of drinks & snacks.
I enjoy the most is the morning walk at Juhu Beach as lot of fitness concious people are there having long walks. Then of course fresh Coconut water at beach.
Swimimg Pool, GYM are excellent.
Best part is complementary airport drop with a smile. What sort of trip was this?

Room Tip: Rooms on Sea side i.e. 214, 215, 216 & 314, 315 & 316 are really having excellent sea view.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkkalia60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 19, 2013
Dear Guest,

Thank you for patronizing Sun-n-Sand Hotel, Juhu, Mumbai and taking your time out to share such a wonderful review with us!

It is quite helpful on your part to share Room Tip with fellow Tripadvisor users.

We would love to welcome you again on your next visit to Mumbai!

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2013

Checking in was unusual. haven't yet experienced the reception staff sitting down while you have to wait your turn to sit opposite them... felt more like going to see the headmaster.
The rooms were ok. Beware, when you book in for ocean view, that you may get a side facing ocean view!
The staff were great, but the guests were irritating. The snobbery just because they are staying at the sun N sand... a bit of old school mentality of who's Boss!
Food was great.
There were lack of sunbeds on the patio facing the sea. Behold if you want to laze around midnight by the sea. No sitting and i was told to go back in by the security guards!
I was injured, and asked for a first aid kit. What came along was TCP and some cotton wool! i asked for 3 days if they had a first aid Kit sorted out... No Sir! with a sideways nod was the answer! i spent 2 hours looking for a hospital to bandage my arm.
I think a good judgement of any hotel is to inspect their first Aid kit!
I later moved to the Shangri-la aka Palladium Hotel. Now that's what i call a real Hotel... for a mere extra expense, the Palladium will give you the extra pleasure..
Last visit to the hotel, Definately!

Room Tip: Ask for a definately sea facing room. don't settle for a sideways facing room... or else you wil...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jitsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 19, 2013
Dear Guest,

Thank you for sharing your feedback.

We have had a seated check in counter right since the Hotel’s inception in 1962. We feel that this way we make our guests’ feel comfortable when they are checking in or checking out. The Ocean View Rooms at Sun-n-Sand Hotel, Mumbai have the best views of the Arabian Sea. We guarantee a Sea view from all our rooms tagged as Sea Facing room. However all rooms do not have a direct view of the Sea. We have sunbeds placed by the poolside which are always available for our guests. However if you mean that we should add more sunbeds, it’s a suggestion that we would definitely consider. We suggest guests to avoid sitting by the Sea only for their safety.

I have noted your comments pertaining to the first aid and I genuinely apologize for the inconvenience caused to you. I have ensured that we have a brand new first aid kit at the Hotel.

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

The hotel is situated in a calm place, and I could say that I really enjoyed staying with my family over there. The security is good, staff courtesy is great. You could enjoy a nice breakfast and have a cup of tea or coffee viewing beach/ocean- great view!!!. Swimming Pool was excellent, and we did get a chance to see a couple of Bollywood stars there. I did not get a chance to have a dinner.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaiksha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 9, 2013
Dear Guest,

Thank you for choosing Sun-n-Sand Juhu, Mumbai and spending your time to review us through Tripadvisor!

Your review has been shared with my team and it serves as a motivation to all. We would love to welcome you again on your next visit to Mumbai.

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
Reviewed September 4, 2013

It is an excellent hotel, always service with a smile, lovely atmosphere and good food. Very calm and soothing atmosphere. Also nvery good for weddings and reception.

Breakfast and dinner buffet very impressive.

Room Tip: Ocean facing room has a beautiful view especially in the morning as you wake up
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avinashmavani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 5, 2013
Dear Guest,

We are glad to note that you've had an excellent stay at the Hotel. Thank you for recommending Sun-n-Sand, Juhu, Mumbai to fellow Tripadvisor users. We loved your Room Tip and It is quite helpful on your part to share it with all.

I've shared your feedback with my team and it serves as a motivation to all! My team and I look forward to welcome you again on your next trip to Mumbai!

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 2, 2013

I have been told my Mumbaites that this was 'the' place back in the 70's and 80's before the Marriotts and Land's Ends dropped by. Am sure, judging it from the relics (bollywood heroes from that age) who casually prowl around in the night.

The view; mind-blowing for sure. And that couldn't have changed from the 70's. Everything else unfortunately has. Food is so-so. Rooms are functional and a few of them reek of escapades from the night before. Service is also a throwback from the past. When people had all the time in the world.

Suggest you check this place out more for a late-night meal (for the view, choose to dine-out at the pool-side restaurant) than risking a stay.

Room Tip: don't miss the pool-side restaurant for a casual late-night sit-out
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akashneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunnSandHotelGroup, General Manager at Sun-n-Sand Hotel, Mumbai, responded to this review, September 5, 2013
Dear Guest,

Thank you for choosing Sun-n-Sand Hotel, Mumbai and taking your time out to share your experience with us.

I am glad to know that you liked the hotel’s location which has breathtaking views of the Arabian Sea. Sun-n-Sand Mumbai turned 50 last year in November, a feat, that very few hotels in India can boast about. A large number of our room guests are our repeat customers. The hotel’s recent renovations include a new lounge bar, Beachcomber along with a brand new Presidential Suite. We are also opening a Chinese restaurant (which shall replace the Sunset Room) which shall open shortly. There is definitely scope for improvement in some of the areas that you have mentioned and I will take it up with my team to ensure a flawless experience to our guests.

We look forward to welcome you again on your next visit to Mumbai!

With warm regards,

Gulshan Arora
VP/GM
Sun-n-Sand Hotel, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun-n-Sand Hotel, Mumbai

Property: Sun-n-Sand Hotel, Mumbai
Address: 39, Juhu Beach, Mumbai (Bombay) 400049, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#40 Spa Hotel in Mumbai (Bombay)
#50 Luxury Hotel in Mumbai (Bombay)
#62 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sun-n-Sand Hotel, Mumbai 4*
Number of rooms: 120
Official Description (provided by the hotel):
Sun-n-Sand, Mumbai is India’s first beachfront hotel which was commissioned in 1962. A serene hotel, located right on the Juhu Beach, at a short 20 minute drive from the airport is conveniently located for both business and leisure travelers. The major attractions around the hotel include the ISKON Temple and the Prithvi Theatre located just 5 minutes away. There are many shopping and entertainment areas near the Hotel. The outdoor swimming pool is just footsteps away from Juhu beach. AQUA, The 24 hour coffee shop has a breathtaking view of the Arabian Sea and is rated as one of the best on the beach. The Kabab Hut serves authentic Awadhi cuisine and is very popular amongst hotel guests and local residents. The Kabab Hut is worth a special night devoted to the exquisite food, service, and ambiance. Rejuvenate at 'Ocean View', the fully equipped health club which overlooks the Arabian Sea. Sohum, the spa will pamper you, and don't be surprised if you bump into a Bollywood star. Your stay at India’s first beach front hotel with its first class service is sure to make your trip memorable. ... more   less 
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Also Known As:
Sun n Sand Hotel Mumbai
Sun And Sand Hotel Mumbai

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