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“Convenience with class at affordable price.” 4 of 5 bubbles
Review of The Orchid Mumbai

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The Orchid Mumbai
Ranked #60 of 441 Hotels in Mumbai (Bombay)
Doha, Qatar
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Convenience with class at affordable price.”
4 of 5 bubbles Reviewed August 20, 2013

Mostly I transit Mumbai and didn’t found better and more convenient option than the “Orchid”. Old but very well maintained property; well furnish rooms and décor, polite and courteous staff, and best of food in different cuisines and restaurants. I find it most convenient cos of its location 2 minutes from Domestic Airport and 10 minutes’ drive from International Airport. What more you can ask for after a long flight? Highly recommended.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HItendra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, Manager at The Orchid Mumbai, responded to this review, August 27, 2013
Dear Mr. Hitendra,

I am glad to note that you liked the services of the Hotel and we would be your preferred choice for recommendations.. as well as your following visits in Mumbai.

As you correctly pointed out, the location has always earned us brownie points. Located in the courtyard of the domestic airport, its no wonder that we are the first choice 5 star hotel considering the unpredictable traffic congestion on Mumbai roads.

We have also put in our earnest efforts to ensure that we stand out with respect to our ecotel concept, room themes, dining options as well as the other services... and are pleased to find that you noticed and appreciated the same. The Orchid wing rooms are currently undergoing part refurbishment while the new Club wing rooms are much preferred for their ambiance as well as the attached services. On your next visit, I highly recommend you try the Club floor rooms.

Looking forward to meet you on your next stay with us..

Best Regards.

Sampreeth Kotian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
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Barbados
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 19, 2013

Stayed during transit at Mumbai. The airport shuttle service was prompt in picking up and dropping. The room was clean and pleasant. Food was delicious. However the fruit platter as advertised was not delivered in spite of reminder. Will I stay there again? Definitely. What would I like to see improved there? Unnecessary staff crowding behind guest has to be avoided. We do not appreciate too many staff around you. But for that, it is a great place to stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Metaphysis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 27, 2013
Dear Sir,

We appreciate your glowing comments about the Hotel...coming from a frequent traveler and a senior reviewer from TripAdvisor... your heartfelt thoughts make it even more special !!!

I have also noted the incident wherein the fruit basket was not delivered to your room despite a reminder from your end. This is a serious lapse and has been taken up very strongly with our Service team members.

I would request you to treat this as an isolated incident and not a reflection of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality.

Looking forward to meet you personally on your next visit...

Best Regards.

Rajesh Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

I travelled to Mumbai on a business visit and stayed at Orchid, Mumbai. Its proximity to the domestic airport makes it a good choice to stay for business visitors to the city.

Decor in the room is quite dated and old fashioned. A special mention of the TV set, it was an old CRT with very poor sound quality and extremely bad color reproduction on the screen. I was surprised that Orchid, a 5 Star Hotel have not upgraded the TV sets to LCDs/ LEDs.

There was no Dental Kit in the bathroom, i had to wait for 45 mins and 2 reminders before they delivered the same to my room. Although the staff have a friendly behavior, the speed of service is lagging.

The Buffet Breakfast was complimentary along with the stay. I must say that the breakfast was comprehensive and tasted good.

To sum up, the hotel is very conveniently located, but it does not feel like a 5 Star Hotel. The hotel needs to undergo a serious makeover to achieve a 5 Star standard.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank the_photowallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 27, 2013
Dear Guest,

Thank you for taking out time from your busy schedule to post a review for us.

The location has always earned us brownie points because of the proximity to the domestic airport. No wonder that we have the largest share of transit passengers using our services.

I have taken note of the fact that you strongly believe we should be upgrading our existing TV sets in the rooms. We have already initiated the process and shall be replacing the few existing, interactive TV sets in a phased manner at the earliest.

Being an Ecotel Hotel, we provide dental kits only on request to prevent wastage ( as most guests use it only for a day and discard the same ). However, there can be no plausible explanation for the delay in providing the dental kit to you once you requested for the same. Kindly accept an unconditional apology for the incident from my end.

I would request you to treat this as an isolated experience and not a reflection of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality.

Looking forward to meet you personally on your next visit...

Best Regards.

Rajesh Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karwar, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

ORCHID is a name or a hotel name that i can never ever forget ever in my life time,whatever i had read about this place even before i visited this place felt a little fake as i coudnt really imagine a hotel and its staff to be soo much near about perfection,but the day we arrived at ORCHID,yes every thing that was spoken and written about this hotel was more than true,the staff trained soo very well ,the kind of in depth knowledge they carried about the environment and about the hotel,and more over being fivestar felt like at home.Hats off to the people who have created this hotel,experience the real fivestar and i cant think beyond ORCHID.

Room Tip: I cant believe if someone whose stayed hear will write a negative review about this place.
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  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bharath664473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 27, 2013
Dear Mr. Bharath,

I am glad to note that you like our hotel and particularly the team members.. The Orchid team have always been appreciated for providing homely, accommodating service that goads guests to stay with us again.. and again !!

Your effusive take on our services and the impact it has made on you ( you mentioned that you would not forget us in your lifetime ) has me smiling with a sense of pride even as i read your penned words. We take pride in the fact that we have managed to get the right mix of environment sensitivity and hospitality together to create a distinct identity for ourselves... which has been envisaged by our patrons as charming and unique !!!

Looking forward to meeting you again when you visit us next..

Best Regards.

Rajesh Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

Good place very near the airport with a nice cosy rooftop bar/ restaurant overlooking the runway where there is some good live music of 60's /70's . Comfortable stay good international cuisine.
Rooms are good and spacious .

Room Tip: Inner rooms curtains once opened open into the lobby . mind your step in the rooms which have a...
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RamDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 28, 2013
Dear Mr. Ram,

Just grazing through the excellent review that you have penned for us... made me feel proud about the entire Orchid team. That was simply because we have now started achieving what we had set out to attain...turning out guests into regular patrons !!!

I have conveyed your special note of appreciation to the awesome Band... which dishes out live music as per the requests of the patrons. I cant help but agree that the mexican ambiance at our rooftop barbeque restaurant, The Mostly grills, is one of the most apt place for a cosy dinner. Add the breathtaking view of the airport runway and you have the perfect setting for a romantic outing.

I would also like to inform you that we have initiated the Club Floor, with an emphasis on personalized services. I would love to have you stay with us again and appraise us with your thoughts on this initiative.

Looking forward to meet you on your next stay with us.

Best Regards.

Rajesh Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed July 21, 2013

I am back after a dinner at the Vindhyas at the Orchid Hotel-Mumbai with 10 others. We are a group of ex-colleagues who meet regularly with our families and our mis-fortune we chose this restaurant as the venue for our otherwise amazing meets. The service was the pits...there was a pregnant lady and a school kid and inspite of requesting for early starters it was served after 50 min . till then some oily papads were kept for munching. The dishes were over-cooked and over- fried in oil, the waiters clueless about the accompaniments with the dishes, pathetic quality of food.The managers were also below the mark. Inspite of calling and requesting them about the service and food quality, the manager actually had the audacity to bring another plate of papads to the table. And when the pregnant lady requested for early serving of food after the long wait he actually snapped at her. Unacceptable from a so called 5 star restaurant. We have sworn never to set foot in this horrendous hotel again.

Room Tip: Avoid this lousy restaurant
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  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LataV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 28, 2013
Dear Ms. Lata,

As you correctly pointed out, its the service proffered by the team which makes / breaks the perfect hospitality experience. ( I even read through your previously posted reviews to gauge your thought process ).

There cannot be any plausible explanation for the articulate points you have enlisted.... namely, staff not being sensitive to the presence of a pregnant lady and kids in your group, the food orders not being presented on time and the Restaurant Manager unable to take stock of the situation and instead offering complimentaries.... so kindly accept my heartfelt apology for the same. ( I understand that my F&B Manager, Rohit Joshi, had investigated the entire incident, called you up to genuinely apologize and also invited you for a visit again).

It would be only fair to assume on your part that this is the level of service which can be associated with us... However, I assure you that this is not the case and you shall visibly note the difference on your next stay with us. Looking forward to meet you in person...

Best Regards.

Rajesh Gupta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mumbai (Bombay) hotels

Vadodara, India
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 18, 2013

Easy, nice crisp stay with nice roof top bar looking over the runway was fun counting landing planes with beer; business hotel with cleanness and all what a business traveller need, Wouldn’t mind staying here again;

Room Tip: I asked for decent room, they gave me good one; you too can try asking the same :-)
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LoveToTavel1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The O, General Manager at The Orchid Mumbai, responded to this review, August 28, 2013
Dear Sir,

Your review of our Hotel was just the way you described us to be... easy ( on the ears ), crisp and nice !!

Being close to the Domestic Airport, we understand that we would be servicing the discerning business travelers and hence have put in our earnest efforts to ensure that we stand out with respect to our room ambiance, wi-fi connectivity, quick-silver F&B services and other ancillaries.

The Mostly Grills with its fusion barbeque cuisine, seamless service and an awesome airport view draws in patrons with considerable ease. We have also just revamped the entire menu which I am sure you would savor on your next visit.

Though you mentioned "wouldn't mind staying again" , i assure you that we, at Orchid, "would really love to serve you again.. and again "

Looking forward to meet you on your next stay with us..

Best Regards.

Rajesh Gupta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchid Mumbai

Property: The Orchid Mumbai
Address: 70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Spa Hotel in Mumbai (Bombay)
#44 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Orchid Mumbai 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned décor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Privé room, relaxing outdoor Pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard, (a 24 hours coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Bar with Karaoke & a Bulgarian Band called Sparkles) and The Gourmet Shop (For cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
The Orchid Hotel Mumbai
Orchid Hotels Mumbai

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