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“Continues to Excel”

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Hyatt Regency Mumbai
Ranked #16 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
155 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Continues to Excel”
Reviewed January 22, 2013

Hyatt Regency continues to be my favourite hotel in Mumbai. It's service is truly exceptional and you feel really cherished when you enter the hotel. The rooms seem to have been upgraded since my last visit and the breakfast spread continues to amaze.

The portions are good and tasty. The only thing I can imagine which can be made better is the options for dinner.

Room Tip: Go as high as possible to avoid the noise and ask for a pool view room or one that looks towards the...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 23, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

We appreciate you taking the time out to share with us feedback about your visit to our hotel. We are happy to learn that you found our service exceptional. We are privileged to be your favourite hotel, it is our constant endeavour to provide unparalleled services and facilities. I have shared your review with the teams, it truly motivates all of us to give our very best daily.

Looking forward to welcoming your back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
New Delhi, India
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 21, 2013

Rooms: The rooms are well appointed and you have all that you would need during your stay. Bath space is bigger than other hotels which is very good.

Food: Very good taste of food. The portions are of a good size. I noted that the dining options are limited and the food menu also had limited options. Business travellers staying for more than a week would get bored easily.

Staff: Very helpful and attentive to my requirements. As one would expect at a Hyatt hotel.

Location: Lot of construction going around the hotel. Many businesses and the airport are nearby which makes this an excellent stay for business travellers. Mumbai sights/tours and evenings can be planned away from the hotel.

Room Tip: Rooms facing the street construction are very noisy. If I remember correctly, even room numbers face...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikunjShrivastava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 23, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time out to share with us feedback about your visit to our hotel, it help us serve you better. We are happy to know that you consider us a good business hotel.
We do hope you will allow us the opportunity to welcome you back again.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 21, 2013

Checked into the hotel on Jan 16th for a gold passport redemption night at Club/Grand Level, had to wait 15-20 minutes in the lobby to check-in as a large group was having a verbal duel with the hotel's reception staff. Our check-in went well and the agent was courteous and escorted us to the room. We were traveling with a small baby for which we had requested a crib prior to arrival on the e-concierge of the hotel. Also reminded the front desk agent at check-in counter who confirmed it was there in the room. After getting into the room, noticed no crib and a foul smell was coming from the room! Informed the front desk staff and he offered to send the crib and the room spray immediately. Waited more than an hour - no response, baby was asleep by then without the crib and we were still struggling with foul smell. Called the front desk to check and they said they will send both items soon. HK showed up with crib 15 minutes later but had not been informed about foul smell or room spray. Reminded him again and another HK staff showed up 30 minutes later with room spray. Hyatt's pool was closed so the concierge made arrangements for us to use the pool at the adjacent ITC Maratha and informed us that Maratha had an indoor/heated pool, not realizing that the Maratha pool was outdoors (on rooftop) and not heated. Rest of the stay was smooth. Kudos to the staff at Club Lounge - very courteous.

  • Stayed January 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank ashkhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 23, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time out to share with us feedback about your visit to our hotel. We deeply regret the inconvenience caused during your visit as it was not our intention. I have brought this to the attention of the departments concerned and assure this is otherwise unlike the high standards of service we maintain. We are happy to learn you found our staff courteous. We do hope you will allow us the opportunity of welcoming you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2013

Very close to airport, very clean, good staff, good room size. Overall great and comfortable stay. Good room size.

Further kids activities can be added.

Buffet breakfast is very good and good quality service.

Cheers

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pria25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 21, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your feedback, it truly helps us to serve you better. We are happy to learn that your stay was comfortable. We have shared your suggestions with the concerned departments and we are looking at initiating feasible activities for children.

Looking forward to welcoming you soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
Reviewed January 18, 2013

My stay at Hyatt Regency was very good and i would recommend to my friends.
Location,food and service was excellent.
Our UK staff like staying at Hyatt too.
The staff is warm and friendly and their service makes me feel at home and my experience pleasant. Also, because of my JetPrivilege frequent flyer programme for members I am able to benifit further points which is an added attraction.

Room Tip: •"Higher floors have less A/C unit noise"
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 25NOV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 21, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

We appreciate you taking the time to share with us about your visit to our hotel. Thank you for your recommendation we truly are grateful. We are very happy to learn that you found our staff warm and friendly and you felt like home. We constantly endeavour to create memorable experiences for all who visit us. I have shared your motivating review with all, it drives us to give our very best daily.

Looking forward to welcoming you soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
84 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 18, 2013

It is one of the best option near the international airport. Rooms are excellent with lots of options for food including good places for food in near by hotel. BUT if you try food at Hyatt you would enjoy the best.

Room Tip: Nothing to bit this place if you are on business trip.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amit2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 21, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time to share with us about your visit to our hotel. We are happy to learn that you found our rooms excellent.

We do look forward to welcoming you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 12, 2013

Stayed on my last night in India because I had an early flight out the following morning.

Staff were excellent - but a little bit over the top. When asked what plans I had - I told them I planned to relax and get an early night. In the first hour, I had three phone calls from reception and two people at my door asking if everything was OK, did I want to book a massage etc. So if you want to chill undisturbed, you'll have to make this very clear.

Had a meal in the Stax Italian restaurant which was OK but nothing special. A lot of show but not much on the plate. And so back to the room.

The drums started around 20:00 and there followed hours of wall shaking music and banging from outside the hotel. After a couple of hours, I tried to get the reception desk to see if I could be moved somewhere quieter. I must have tried a dozen times but no-one ever answered - permanently engaged.

Earplugs would have worked - but would also have blocked the alarm call so that wasn't an option. In the end, I got about four hours sleep.

The hotel is otherwise fine - but the one thing I wanted, they couldn't deliver.

Room Tip: Find out what external events are on and pick your room away from them.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerryFXD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, January 15, 2013
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

We appreciate you taking the time out to share with us about your recent visit to our hotel. We sincerely apologies for the inconvenience caused during your stay as it was not our intention. January being the wedding month, several events take place in the surrounding vicinity, which we are not permitted to monitor, sincere apologies once again for the disturbance. I have shared your feedback with our teams to ensure a comfortable stay for all who will visit us.

We do hope you will allow us the opportunity to welcome you back again.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Mumbai

Property: Hyatt Regency Mumbai
Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Mumbai (Bombay)
#15 Spa Hotel in Mumbai (Bombay)
#16 Luxury Hotel in Mumbai (Bombay)
#16 Family Hotel in Mumbai (Bombay)
#16 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Mumbai 5*
Number of rooms: 401
Official Description (provided by the hotel):
Hyatt Regency Mumbai is the city's premier gateway hotel, offering a contemporary and stylish hotel experience. Located a kilometre from the international airport and less than 15 minutes from the domestic terminals, the hotel provides easy access to the rapidly growing business, shopping and commercial centres of North Mumbai. The location enables us to design a range of carefully crafted facilities and services to address the increasingly sophisticated needs of domestic and international business travelers, along with corporate meeting organizers and decision-makers. ... more   less 
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Also Known As:
Hyatt Regency Mumbai Hotel Mumbai (Bombay)
Hyatt Regency Hotel Mumbai
Grant Hyatt Mumbai

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