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“Incompetent Staff” 1 of 5 bubbles
Review of Midland Hotel

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Midland Hotel
Ranked #142 of 441 Hotels in Mumbai (Bombay)
Las Vegas, Nevada
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Incompetent Staff”
1 of 5 bubbles Reviewed October 28, 2012

After exiting the airport, my prearranged ride from hotel was not there.
You are not allowed to renter airport so I had to figure out a way to get
There. I've never been to India and had a very long trip so I was very tired.
Was able to get a cab but he had no idea where it was and took over an hour.
No apology at check in.
The hotel is a modest budget type good for one night only.
My room was next to the kitchen so lots of noise at all hours.
I couldn't eat the food but found a place close by on the left.
I checked out and paid the driver dearly to take me to the Taj
Where I spent the remainder in Mumbai.
Not near airport as stated but the Bawa is where I stayed before leaving.

  • Stayed April 2012, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sallyhess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCGMUMBAI, General Manager at Midland Hotel, responded to this review, October 31, 2012
Greetings,

This is with regards to the review posted by you. We do understand that you had to experience some unpleasant incidents at the time of your stay and words cannot express how truly sorry we are for the inconvenience that you faced.

We sincerely thank you for your valuable feedback. We appreciate hearing from our guests, as it is only through feedback and suggestions like this, that we can enhance our services to meet the expectations of our esteemed guests.

we would like to clarify with our utmost sincerity on your comments as posted by you

1) in respect to your comments for airport transfers please find the details below.

we need to have complete flight details with expected arrival time. on receiving the same we send a very detailed email reply a few important points of the same are mentioned below..

Important note: On exit from the arrival area please look for the hotel person holding the paging board with Guest name and Hotel Midland written on it. Also please be rest assured that irrespective of your time of arrival or delay if any in flight arrival, the hotel will still keep your room vacant and available for your check-in all day and night and our representative will be present at the exit 100% under any circumstances to receive you.Therefore we request you to kindly do not trust any stranger or telephone conversation with any body claiming to be on behalf of the hotel and stating non-availability of rooms or unable to locate booking etc......

As, you still have the option to reach the hotel directly by a "prepaid yellow/black taxi" for which the hotel will bear all cost"s. as stated we are just 10 minutes drive from the international and 5 minutes drive from the domestic airport.

( only in extreme cases, if the guest is unable to locate the hotel representative) prepaid taxi"s are readily available and one does not need to renter the airport again for the same as you have mentioned.

2) you have mentioned that it took 1 hour to reach the hotel please find below the detailed address and 24 hours mobile contact number which is part of the email we send to each guest.

Hotel Reception mobile number available 24 hrs. 09664 445835 ( also land line numbers given below in case you are unable to reach on mobile)

HOTEL MIDLAND, JAWAHARLAL NEHRU ROAD, SANTACRUZ (EAST), MUMBAI -400 055

LANDMARK: NEXT TO GARDEN TREAT RESTAURANT ON THE MAIN STATION ROAD.

LOCAL TELEPHONE : 91- 22- 2611 0413, 26110414, 26118607, 26118608

3) you have mentioned that the room was next to a kitchen. the hotel does not have kitchen on any of the room floor levels. therefore a bit surprised by your comment.

4) your comments regards to non availability of food is incorrect. The hotel has an in house Restaurant & Bar which remains open beyond midnight till 02-00 am.. also we have 24 hours room service. therefore surprised by your comments.


5) your comments in respect to the distance from the airport is absolutely incorrect as the hotel is very much near to both the domestic and international airport. ( with free airport transfers in air-conditioned deluxe Toyota Van) to be specific we are 2 Kms from the domestic ( 5 minutes drive only) and 6 Kms from international ( 15 minutes drive only) .

we fail to understand your comments in respect to the hotel and its facilities as the hotel is very well appreciated by all guest"s domestic and international for its services/location/cleanliness/ and most importantly our staff is well known for its "Service with Smile" attitude.

nothing is more important than regaining your trust and all of us here hope you will give us an opportunity to welcome you again at the hotel and provide you with positive experience you have come to expect from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    42
    84
    49
    17
    21
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 19, 2012 via mobile

I booked it on phone.staff is very cooperative.rooms are small but clean.room service good.Internet wi fi is available but they took charge for it.300 Rs. For one day.Railway station is near.sky walk is near so you can go to west side.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bimalv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, Chandigarh, India
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed September 22, 2012 via mobile

I booked the hotel to have a transit night stay .the pick up facility was good ...innova for pick up and drop but the hotel is not so nearest to airport as hotel atithi is .....rooms are very small to roam around .no tea or coffee maker wifi also chargeable dinner not included in the tariff restaurant was good but rates are high for a two star hotels ...service of staff was ok ..breakfast was good but with less variety ...no north Indian dishes ...can be good for no other option available ...but outside market can be good if u wanna shop in night

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank manutravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shillong, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed September 16, 2012

very god hotel if you plan to catch a flight.i stay there twice, and tho8ugh expensive for its quality, it still a good choice if you know mumbai trafic.Infact, you can walk to the airport. Staf are courteous, restaurant very good,credit card machine not so nice so have cash with you,roms are small but clean, and sems quite safe for women.

Room Tip: left side of the coridor.
See more room tips
  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank patt44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

We picked the hotel for its proximity to the airport and somehow expected it to be in the quiet 'middle of nowhere', instead it was smash in the centre of a bustling street. The hotel is not to be blamed for our assumption, but be prepared for a bit of street noise during the night. This might be a consideration if, like we had, you chose the hotel in order to get some sleep before an early flight. We did not have the chance to try the breakfast, but we found the rooms basic, but clean and efficient. The airport transfer they arranged for us was very good.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JeroenBudapest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed July 3, 2012

I have stayed here for 5 days(2 and 3 days split). I found this hotel clean, close to airport and run by family oriented people, and they are nice, honest and caring people. I felt at ease here and would like to stay again in my next visit to Mumbai.
It is reasonable, staff is caring and friendly. they have terrace set up for breakfast and i love that.

  • Stayed June 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank manjul7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 12, 2012

OK, so it's no palace, the breakfast isn't really continental, there isn't much around to do but...
it has a great central location - you can be everywhere in no time, Bandra is a 10 minute ricksha ride away, the airport is near, the rooms are for local standards very clean and tidy, the staff is extremely friendly and helpful, you get a fast and very reliable wifi connection and there is a great Indian restaurant attached to the building and they even serve alcohol.
For the price you will be hard pressed to find anything better in Mumbai. This is the perfect budget hotel.

  • Stayed June 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank picturepal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Midland Hotel

Property: Midland Hotel
Address: Jawaharlal Nehru Road | Santacruz (East), Mumbai (Bombay) 400055, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #142 of 441 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Midland Hotel 2.5*
Number of rooms: 24
Official Description (provided by the hotel):
A deluxe 2 star hotel with all modern amenities with attached Air-conditioned Restaurant and Bar. (Garden treat Restaurant and Bar). all hotel rooms are equipped with Sony LCD TV, Digital Safe Locker, Toshiba Split Air conditioners (Super quiet), Hair dryers, High speed WiFi entire hotel, Roof top Terrace Garden with complimentary Buffet breakfast, etc....The hotel provides Complimentary 2 way Airport transfers in Air conditioned Toyota Van from both the domestic and international airports. ( hotel is just 10 minutes drive from international and 5 minutes drive from domestic airport) ... more   less 
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