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“very disappointing experience..”
Review of Vits Hotel

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Vits Hotel
Ranked #51 of 486 Hotels in Mumbai
Reviewed January 8, 2014

stayed at this hotel for three nights. i did get corporate discount but even for the amount paid the rooms are very basic. room was clean otherwise. the food at the restaurant was okay but the service was very disappointing. the staff at the restaurant was more interested in removing the cutlery and plates (unfinished food) and was difficult to be found whenever i needed something. same story for all three dinners i had at this hotel.
if given a choice i would perhaps avoid staying at this hotel unless its completely unavoidable.

Room Tip: do stay at this hotel, but eat elsewhere.
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  • Stayed: January 2014, traveled on business
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Thank de_SuperTramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded January 8, 2014

Dear Abby_Tyrewala,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the rooms & service response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 - 797 of 1,151 reviews

Reviewed January 6, 2014

I stayed 6 months back. The stay was very comfortable & the food was very delicious. The staff was very courteous. The location is very good. Would recommend other guests also to experience the hospitality.

Room Tip: select higher floor rooms for better view and sound proof.
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  • Stayed: June 2013, traveled on business
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Thank Ritesh918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded January 8, 2014

Dear Mr. Ritesh918,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our food, location & staff response is sincerely appreciated.

Your feedback on breakfast is noted & briefed the team.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

The rooms are old and lacks maintenance. Morning breakfast is a rat race to grab a chair. Be prepared to wait with your filled plate. While the lobby is great the rooms are way too average for anyone's liking and be prepared for a very average service level

Stayed: December 2013, traveled on business
Thank Arijit16513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded January 5, 2014

Dear Arijit16513,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the rooms, service & breakfast response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013 via mobile

I stayed 2 years back at this hotel but I guess I couldn't place this hotel this time. Which is how i ended up coming here again. I don't think it was this bad last time though.

I was very disappointed when I entered the room and saw a dirty and shabby carpeting in the room. It was so dirty that i didn't wish to walk bare feet.

The bathroom is very old fashioned and I think they badly need a renovation.

The staff clearly feels the same coz when I called the housekeeping staff and enquired why my room's carpet was so dirty he said all rooms were so coz it was 'juna' (old). I suggested a shampooing may be in order and I was told it would not help coz it was 'juna'!

I have however realised today that it may be a case of very poor housekeeping staff though. I saw dirty corridors every where. Only the reception area is maintained cleanly.

Today mornings cup of tea made me realise just how bad the housekeeping here is. The tea stirrers were dirty and had old milk powder stuck on it. Yucks! The cups were stained and dirty too and I had to clean each of these things before they were usable.

I am definitely not coming back here again..

  • Stayed: December 2013
    • Value
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Thank Leisure_Travel_Bgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 28, 2013

Dear Leisure_Travel_Bgl,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the rooms, service & staff response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

recommended business hotel, the room was excellent, location very good and also the staff members were helpful. in such a less space they made beautiful interiors.

but i didnt like the breakfast as it was all Indian breakfast. Being 4 star hotel they should have continental breakfast.

  • Stayed: July 2013, traveled on business
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Thank Abhi0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 27, 2013

Dear Mr. Abhi0,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our room, location & staff response is sincerely appreciated.

Your feedback on breakfast is noted & briefed the team.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

I stayed for four nights in this hotel on a business trip. The place is not far from the airport and has many good facilities - pool, gym, conference facilities. The buffet breakfast is good and has a nice spread. The rooms are decent. The drawback of the property was a) Wall are too thin. Could hear all noise from adjoining rooms and also the smell of cigarettes b) TV channels are restricted. Recommended for a short stay

Room Tip: Rooms facing the pool, on inside
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vikram_Singh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 22, 2013

Dear Mr. Vikram_Singh,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our hotel, location & food response is sincerely appreciated.

Your feedback on TV Channels & rooms is noted & briefed the team.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

The hotel is a reasonably priced venue for arranging meetings followed by dinner. The dinner buffet has a Wide variety of dishes. The seating is around a swimming pool in the interior. There is also a provision for children parties. on en elevated platform above the swimming pool.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank tejassura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 18, 2013

Dear Mr. Tejassura,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our hotel & food response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vits Hotel

Address: Andheri Kurla Road, Mumbai 400059, India
Location: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in Mumbai
#40 Luxury Hotel in Mumbai
Price Range: $70 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vits Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring 190 rooms in three categories: suites, deluxe, and standard, VITS Luxury Business Hotel - Mumbai, is continuously ranked one of the best hotels in the city. It has 11 banquets, two restaurants, and several state-of-the-art facilities such as a well-equipped gym. Situated just 10 minutes away from the Chhatrapati Shivaji International Airport, it is your best bet when it comes to hosting your meetings, clients, and seminars. The first hotel under the flagship of Luxury Business Hotels by KHIL, this Mumbai hotel is nothing short of a top-notch business center. ... more   less 
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Also Known As:
Vits Hotels Mumbai

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