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“good hotel”
Review of Vits Hotel

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Vits Hotel
Ranked #44 of 452 Hotels in Mumbai (Bombay)
Reviewed December 10, 2013

I booked this room for my parents and sister who were travelling to mumbai for a day. they had an early morning flight to istanbul the next day and had to be close to the airport. their first experience of the city was quite terrible as with all foreigners coming to mumbai for the first time. they were supposed to have airport transfer from the hotel but somehow they cld not see it. they were approached by/ surrounded by lots of people who 'wanted to help'. in the end, they had to pay for a huge taxi fare, etc etc.. however, when they reached the hotel (at 7am in the morn), they were given a room within one hour (even if they were very early for check-in), they were allowed to have breakfast (normally bfast is for the next morning but as they were leaving early the next morn,the hotel allowed them to have bfast the morning they came in). they absolutely loved their room for its size, comfort, etc. they even dined at the hotel and they found the food very good, the service perfect and the bill quite cheap. they say that the hotel has completely changed their earlier impression of mumbai. they cld not use the swimming pool but hope do so maybe at the next stay. they also used a hotel car for a city tour and the driver took them to a lot of interesting places. and upon check-out, they were dropped by the hotel at the airport hassle-free. i wld say thank you Vits!!!

  • Stayed: December 2013, traveled with family
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Thank JLira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 15, 2013

Dear Ms. JLira,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our rooms, food, location, service & breakfast response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 - 760 of 1,105 reviews

Reviewed December 8, 2013

Extremely stained carpets. dirty bathrooms and the rooms stink.

the breakfast has nothing to write about either. looks like a 30 year old hotel desperately in need to renovation / cleaning / change in management.

the only saving grace is the distance to the airport, else for the same price i have stayed in much better hotels in the neighbourhood.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Cleartrip
1  Thank Bharanidharan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 10, 2013

Dear Bharanidharan P,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the rooms & hotel is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013 via mobile

I booked this hotel through makemytrip.com as I got a good deal.

Check in was fine. The front desk staff were nice. They upgraded me to a higher category room which was a bit of a surprise.

The room was nice and clean.

Overall my stay was very pleasant.

However I only have one suggestion; the food quality needs to improve a lot. The buffet breakfast was not up to the mark.

Stayed: November 2013, traveled on business
1  Thank Nishant T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 4, 2013

Dear Nishant T,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the food, & breakfast is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We enjoyed our stay at this hotel. The staff were very accommodating and helpful when needed. The rooms were lovely and breakfast was adequate (could do with changing the options every few days). Very close to both the international and domestic airports.

They were happy to look after our extra luggage for three weeks and arranged airport transfers.

Definitely will stay at this hotel when in Mumbai.

  • Stayed: October 2013, traveled with family
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Thank Prit75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 4, 2013

Dear Mr. Prit75,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our rooms, location & breakfast response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Considering the reviews here and looking the their website, their breakfast I visited with my family for Breakfast Buffet. However, it was quite disappointing, considering the price they charge (Rs 425 ). I have been to local breakfast buffets in the city & business Hotels in different cities and have experienced much better spread and quality for the same or lesser price.

Baked beans was one of the worst I've it tasted more like boiled rajma rather than "Baked Beans" that you expect in thick tomato gravy . When asked for cheese, we were told, it would be served to our table,but it never came.

Gulab Jamun served, tasted more like made from readymade mix like Gits and didnt really have the authentic taste.

Small bowls required for dessert/ sambhar were nowhere in sight for a good 30-40 mins, we had to use cereal bowls instead.

Apart from the South Indian dishes, rest were strictly ok.

When given the Bill, I realized, the restaurant offers discounts to citibank cardholders.When told to the Manager, that I would have appreciated if you would have mentioned this to me before the bill was generated, all he had to say was, "ab toh hazaaro log aate hain yaha".

Considering this is a so called "4 star Hotel" as per the site, I had come here with some expectations, but sadly , the experience was no where close to a 4 star restaurant experience.

Wouldn't visit the restaurant again and wouldn't suggest anyone for a business trip either.


-Swapnesh Dave

  • Stayed: November 2013, traveled with family
    • Value
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Thank Swapnesh24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded November 30, 2013

Dear Swapnesh24,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the food, staff & service is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Good hotel which is located in close proximity to Mumbai International airport and the business districts in Andheri like SEEPZ etc.
Lobby of the hotel is huge and well decorated. Rooms are good with attached bathroom having shower cubicle.
Room service is prompt and quality of food is good. Checkin and checkout was reasonably quick too.
Overall good stay but not VFM.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Thank Kaushik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded December 4, 2013

Dear Mr. kghosh,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our rooms, location & service response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

I was staying away from this hotel due to my past experiences.But during my last visit my organisation booked me again to this hotel . This time the experience was even worst than the last time. Just immagine that checkin and checkout takes 20 mins. Poor qaulity of food either at buffet or in room dining.Still I could not make it out why this bad smell is there across and how come management do not take care of it.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Thank Sandeep57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded November 27, 2013

Dear Sandeep57,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the food, staff & rooms is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vits Hotel

Address: Andheri Kurla Road, Mumbai (Bombay) 400059, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Best Value Hotel in Mumbai (Bombay)
#34 Spa Hotel in Mumbai (Bombay)
#38 Luxury Hotel in Mumbai (Bombay)
Price Range: $63 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vits Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring 190 rooms in three categories: suites, deluxe, and standard, VITS Luxury Business Hotel - Mumbai, is continuously ranked one of the best hotels in the city. It has 11 banquets, two restaurants, and several state-of-the-art facilities such as a well-equipped gym. Situated just 10 minutes away from the Chhatrapati Shivaji International Airport, it is your best bet when it comes to hosting your meetings, clients, and seminars. The first hotel under the flagship of Luxury Business Hotels by KHIL, this Mumbai hotel is nothing short of a top-notch business center. ... more   less 
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Also Known As:
Vits Hotels Mumbai

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